"Just spoke to customer service at Newegg in helping with my account. They were prompt, friendly and fast at resolving my issue. Thank you for what ya'll do!"

"My customer service operator Dan was awesome. He helped me with all my shipping and billing issues and went above and beyond to make sure everything worked out for me."

"I was having an issue placing an order on Black Friday that wasn't even neweggs fault. My bank was declining the transaction and after i got that settled and was able to place my order some of the promotions that were available in the original order i had place had expired. they were able to refund the difference to match the price i would have initially got. A+++ service!"

"Big fan of Newegg. Been a long time customer. The only thing I didn’t like is that I had to call and request a copy of my invoice (I think due to the fact that i paid with paypal.) My most recent invoice wouldn’t show up via their website...however CS helped big!"

"The product was DOA, no matter how I tried to resuscitate it. Dell (?) got back to me after 1.5 hour of wait and wirh wis graciousness, techkie knowledge, sense of humor and professionalism, he was able to solve my problem with ease. The Newegg link for returns is daunting with its arcane navigational scheme. I would have given you five stars if not for the DOA item, the return prompts and the excruciatingly long wait on the phone."

"I noticed that I had forgotten to apply a promo code to save myself money and so I contacted the Newegg customer support chat. I spoke with Apple H. as the service representative and they were able to issue me the refund almost immediately. They were extremely helpful and concise! I had absolutely no issues other than a ~20min wait on Black Friday/Cyber Monday weekend (to be expected really). Thanks again!"

"My card was declined but it shouldn't have been. Couldn't take care of the issue on line. I called when the lines opened ( this is Cyber Monday) and we found that the issue still remained without a stated reason. With KeeKee's help we found that part of my address being changed (per order suggestion) was not a good idea. All was fixed and my item, though now sold out, was still available for me!"

"I am now officially done ordering anything from Newegg. Last year around Black Friday I ordered a laser printer and that experience was completely messed up which they blamed on the seller. Now this year I ordered a PC in early November based on one of their shotgunned email "hot deals" or whatever they call them and now they've undercut their own deal price by $200 for Cyber Monday and won't make it right with the customer on pricing. Here's a tip for Newegg....when you spam people's email with supposed 'deals' everyday and then offer real deals soon after and won't honor the lower price you create mistrust with your customer and don't expect them to remain a customer for long! I no longer believe any of the supposed spam email deals and based on this poor experience will no longer order any items from Newegg. Apparently Newegg would rather their customers return the product at everyone's additional expense and re-purchase at the lower price. Well, if I'm going to the effort of returning the product I will not buy it again from Newegg, no matter what the price."

"I’ve used NewEgg for numerous purchases over the previous 10+ years and their service, pricing and overall structure gets better and better! NewEgg offers some of the best deals with extremely efficient processing/shipping! NewEgg customer for life!!"

"I was having some issues with my CPU and was afraid I'd need to buy a new one. David.D.Ho at Newegg made my experience immensely satisfactory managing to get me an RNA in no time so I could get a new one to replace it!"

"Thanks for your help Merrik! My card was declined several times and after clearing it up with the back I still couldn't get the payment to go through. But Merrik was very patient and helped me on the phone. I wish all companies had customer service this good. "

"While shopping on this website has proven to be a bit difficult. Out of three service representatives I talked to Carina was by far the friendliest and most helpful. She was very clear, cheerful and caring. Its clear to me that she would have a very bright future in this company and deserves recognition. If it wasn't for her, I would have taken my business elsewhere."

"had a problem with my order going through. Cheerful Becky got it fixed super quick. Now I got a slick compiter heading my way and I am so stoked!"

"After purchasing a Christmas present for my son on Thanksgiving (which was delivered in 2 days via standard shipping), I'd noticed the price had dropped by $10 and they were offering a free game with purchase. Noting that the site said the item was was non-returnable and non-refundable, I didn't think customer service would be able to help. However, I called their support number anyway and spoke to Leroy, who worked to get both the $10 refund and to ship out the game for free. There prices and items draw me in, and their service keeps me as a loyal Newegg customer. Like they say, "Once You Know, You Newegg". Thank you Leroy!!"

"Honestly, I can't believe that I will have a great chance to talk with one of the best customer representative like Yolanda C. Yolanda help me with all hearts and explained me so details about the product. It's the shamed on me because I didn't ask for Yolanda's gender but the best 's still the best, no matter what. Helpful & friendly 're the only 2 words to describes about Yolanda C now and I believes he/she will continues to improve and serve y'all as much as the highest standard is! Don't forget to ask for Yolanda C! "