"I had a question about an item prior to placing an order with another company and called Newegg customer service. I'm so glad Larry took my call. After helping me update my account information he also helped me to get the best price available for my item. On a busy day, I'm grateful Larry was patient and helped me. Next time I will go to Newegg first!"

"Just overwriting this since my problem was resolved."

"I also purchased an computer one day before a sale and when I called to get a price match refund I was treated like no one cared and was told just to return it and re purchase it. The difference was $100.00. I even called the complaint in to the CEO office and they did not seem to care. I have never had such a bad experience with any company. They have lost a great customer for life. very disappointed. I will take my business somewhere else. "

"Our issue was resolved in a fairly timely manner, and the customer service representative seemed to actually care about fixing out issue. My biggest complaint was that I didn't get his name."

"I do not shop on Newegg all that often. So every 8 months or so when I have to go through the trouble of remembering my password for my account, I ask myself why I made the account in the first place. The answer is always this: SUPERB CUSTOMER SERVICE. This time, Dani was the customer service rep who helped fix some discrepancies with my order. Right from the get go she gave off a vibe that they could be solved, without saying so in that cliche way that Cust. Service Reps usually do. She was both personable and efficient in her ability to nail down and resolve my issue. Honestly one of the highlights of 2017 Black Friday/Cyber Monday shopping for me. In a situation that could have become somewhat stressful, Dani was able to diffuse it before it was even lit. This is the quality of service that makes it worthy to comeback to Newegg everytime to shop. I will definitely be returning for my semi annual shopping. In the mean time, if newegg can either promote Dani or give her a raise ;) then that would be greatly appreciated lol. "

"Newegg's help desk is simply . . the best. (Even when I ask the dumb questions!)"

"first time customer, so I had questions, especially when my credit card company declined part of the payment. But the customer service rep was great -- figured out what happened, cancelled and then resubmitted the order and everything is good.

"

"We got a great deal on a Navigation System for our car thanks to NewEgg. I attempted to purchase a Garmin 2589 LMT during its Black Friday steal and encountered issues with my purchase while using Visa Checkout. I scheduled a call from customer support rather than waiting 101 minutes, and at 10:30 am on-the-dot, David D. Ho called and saved the day! Now, all I have to do is wait for my $230 GPS to come in the mail. Did I mention that I only paid $94 for it? :)
Thanks NewEgg!"

"My experience with Newegg.com Representative Stephanie M. Juarez was Excellent! She was very knowledgeable, and attentive to my situation. She listened and then immediately solved my problem and was then very patient helping me complete my purchase and I really appreciate her demeanor and courtesy to me a US Army Soldier (A. Company 1/6th Infantry). Stephanie M. Juarez was Outstanding and really appreciate getting connected to someone who was so professional and competent and patient and courteous all at the same time. I will never forget she saved my Thanksgiving weekend and Newegg.com has some great staff and I hope Stephanie M. Juarez gets promoted and is helping to train others very soon! Thank you. With my best regards
Respectfully,
PFC Inghram"

"Wayne not only helps you with your issue, he sincerely tries to help you solve it and personally make a connection with the customer if given the opportunity. I personally have not dealt with anything like this through calling through multiple customer service lines. It's nice to know that such a big company can be so reliable too. This man deserves a promotion lol, thank you for the helping me and I hope everything takes off man."

"I have been dealing with Newegg for years. They are a wonderful company. Their customer service has always been outstanding. Whenever you call, you get an extremely helpful employee. Drew just assisted me with a price match and he could not have been more professional. "

"Well responsive and great communication!"

"Had trouble ordering three times and called customer service three times. All were very polite and helpful, but the third time I called, the gentleman I spoke with was able to place my order and stayed on the line to make sure it was confirmed! What started out as frustrating, turned into the best CS call I have ever made! Bravo to Newegg!!!"

"I purchase an item and forgot to include promo code but Christy.Y solved it in just a few minutes. What an Eggxellent experience."

"Usually with online chats it takes quite a bit for a response and the conversation can go back and forth for some time due to high volume of calls/'chats' the agent is handling at one point.
But in my experience with newegg.ca/ Tara L., she was quick with her replies, and I felt a genuine care to resolve my concern. As a first time purchases on Newegg, this will definitely encourage me to continue with future purchases.
Good stuff Newegg on having the right people at the right time. (BlackFriday/2017)

Thanks again,
Nadia. M"