"I had an issue with a return/replacement and I have to say, in speaking with Kay this morning, he was OUTSTANDING in assisting me with the issue. He epitomized professionalism and clearly worked through the fog to find a proper resolution for me. Thank you Kay for all your help, I am more of a fan of Newegg after our conversation.

A.J. Arreguin"

"The seller sent the item quickly and the quality looks good. Just don't know how to use it or find out!"

"Had a screw up with purchasing a wrong chipset, even though the individual return policy didn't allow for a refund, since it was unopened Newegg refunded me and paid for the shipping!"

"i love this site! the prices and costumer service are the reasons i come back time and time again and recommend it to all of my colleagues"

"I had a problem with a computer, and was given excellent assistance by RJ.A.Rosales. Thanks, NewEgg!"

"Bella.Y.**** is very helpful, there are some staff (Name looks from South Asian) in newegg that is really doing nothing to help, but Bella.Y.**** is one of the best to help me resolve my problems.
"

"Dominick got the job done.

My refurbished laptop arrived with the wrong and unusable power cord and I needed for a business trip this Saturday. No way to get the correct power cords to me before I left and I bought the laptop especially for the trip. Will have to buy a machine at Best Buy for considerably more $$ to get less machine.

But Dominick managed to get me an RMA for a full refund along with paying the return shipping.

And he was knowledgeable, efficient and cheerful. Thanks to Dominick and to Newegg.

"

"The Newegg app doesn’t have the shoprunner option and I wanted to use the 5% mobile coupon code, so I called them up and they said that they will refund the 5% with the invoice. So I waited for the invoice and Joe was on the line and he actually refunded more than 5%. It’s was originally 3.49, but he rounded it up to 5! I’m on a budget for my first gaming PC and he definetly helped me with it. The amount of thanks I gave to him on the phone was not enough for what he did. Thank you, Joe!"

"Terrific! Memo was a shinin' cat. He went above and beyond the call of duty to make sure that my reprocessed. Ol' may just end up President one of these days if he keeps this kinda stuff up. Cheers!"

"Vin helped me to arrange for the return of 2 toner cartridges that didn't fit properly in our fax machine. He also helped with the order of a branded fax toner - which we anticipate will work just fine!"

"was quick and effective. Awesome customer service.
"

"Newegg is fortunate to have Sabrina in Customer Support. She was courteous, patient, and most helpful. Many thanks to her and New egg for having real people to talk to."

"I Contacted Customer Service regarding a potential return. Not only was Doreen able to price match the item I had purchased and kept, but I also purchased a second one which Doreen also processed.
Great person to talk to and a great job!!!!!
Will be recommending your company to other people.

Thank you

"

"I bought a motherboard at Newegg and immediately had buyers remorse. I called customer service thinking that I couldn't receive a refund. Upon talking to Darrel, I was relieved to find that since I hadn't opened the box, I was eligible for a full refund! Not to mention, I had a pretty good chat with Darrel regarding our computer rigs! Newegg customer service was great and I wouldn't hesitate to do business with them again."

"Chris M. left me feeling reassured and safe about my return and refund !"