"Newegg has been one of my favorite stores for over a decade. Their products, inventory and customer service seldom disappoints. Today I had an issue with one of their resellers. With a call to Newegg customer support, they solved the issue quickly and correctly. Correspondence with the reseller made certain no shipping or restocking fees for the item was incurred. An email detailing said events verified all transactions. This type of customer service is difficult to find. Once again, Newegg continues to exceed mainstream standards! Should you need a one-stop shop, Newegg is the place for you."

"I had ordered a laptop and I could not tolerate Windows 10. It just wasn't going to work for me. I spoke to Brooklyn and she really hooked me up. They gave me a credit so I could return that laptop and buy one with Windows 7 and they didn't even charge me a restocking fee! It wasn't even their fault or anything (it is Windows' fault) but still Brooklyn and Newegg went out of their way to help me. That is why I only buy my computer parts from them and no one else."

"If you are you looking to build, buy, or upgrade PCs or laptops ... Newegg is the place to start ... with good deals, sales, email deal and help finding items, it is really a Full service stop. They have always been prompt when there was a problem. I have been Building my own system with parts from Newegg since 2000 .... only had to return one item... and they even helped me with a warranty claim on a motherboard 10 months after buying it. I highly recommend Newegg ... if you give them a chance ... You will be sold on them too ... to many companies these days seam to forget that the customers are more then an order number... Newegg has always treated me better. Today they helped me with an order that did not turn out right and with just a few min i had an RMA number .... and claim for refund ... "

"Julian.M.Lopez from Newegg support went above and beyond for me to make sure I got the discount I was intended to get. While frantically trying to order a 8700k my phone was acting up. I had to order on my PC quickly before they ran out of stock. Mobile users get 15% when ordering on the app. Since I had only minutes I had to order on my PC missing out on the huge savings. I quickly called up and Julian was able to assist me with a breeze! Outstanding Service!!! Thank you Julian!"

"I had applied the wrong promo code and Regina T. quickly fixed the problem without having to refund/recharge the order."

"Rep was awesome! Knowledgeable and courteous!"

"The worst experience I have had with Online Retail in a long time. Ordered a part and estimated stock was to come in 15-20 days later, that part was fine. After 1.5 weeks all of a sudden the same part is part of a combo deal that goes in stock for approximately 30 mins on the site before it sales out ($50 off what I paid for my items seperately). Those orders shipped out immediately where my backordered part is still "not available" with no estimated time when it will come in stock. Online support was no help and wouldn't even agree to give the difference in $50 I would have saved from a combo deal. Very unhappy. "

"I ordered a computer with a discount code on the product page and two days later the discount code had increased from 8% to 10%. I messaged customer service and they refunded me the difference. Super happy with the experience. "

"Dan showed above and beyond effort at resolving the issue!"

"I had to have customer service help me with some changes to an order. I ended up chatting with Regina T. who was very helpful. She got everything taking care of very quickly."

"trying to buy a motherboard & didn't finish & when went back my discount had disappeared. He went over it & helped me with it & added my discount. thank you again."

"I purchased a component system several years ago and the power supply suddenly failed. With the many design changes in power supplies I wanted to make sure It was replaced with a power supply that had the correct connectors, especially the 8 pin 12v ATX connector. Many older ones have the 4 P-4 connector. And of course the 20+4 power connector. David the customer service rep was EXCELLENT in directing me to the needed power supply for my tower. Thanks for your assistance. This is one of the reasons I purchase from Newegg. Always excellent service."

"Newegg Customer Service Rep Dani.P.Raigosa impressed me immediately. She took ownership of my issue right away, she was pleasant, courteous, and empathetic. My issue was not something that could be fixed in a short time. She took the time necessary to make sure that whatever she could do at the time was done to my satisfaction.

Thank you, Dani."

"I ordered a 1080 ti without a promotion. 2 days later, a promotion for Destiny 2 was added. I was sad that I missed out. I figured I would take a chance and contact Newegg to see if they could help me.

Not only did Jonathan M Dominguez help me, but he was happy to do it and was quick about it. This is customer service."

"every time i have had to contact Newegg about anything relating to customer service, they have been amazing both over the phone and over the internet. recently i received a package (a computer case, Corsair Carbide 500R) that my sisters had ordered as we are working on a new computer for one of said sisters. only issue was that part of the front side panel, towards the bottom left of the case as you are looking at it, Was bent and damaged in such a way that getting the thumbscrew off was a task all of its own. even the inside of the case was SLIGHTLY bent, But i was able to smooth both dents out.

Now, This could be either parties fault, Newegg OR the delivery company ONTRAC. however, I personally have never had damaged parts sent to me by Newegg, So based on my previous BAD experiences with ONTRAC, I'm pretty sure they had something to do with the damage. Regardless, I called Newegg first. Not only did Newegg re-compensate me slightly for the damage to the case and apologize for the troubles (even if i really dont think it was Newegg at fault), they were able to block ONTRAC from delivering to both of my Newegg accounts, Which in my book, Is a huge +.

All in all, Brooklyn was an awesome Rep over at Newegg in all ways, shapes and forms. "