"Newegg delivers again. I ordered RAM specifically for a blitz deal, however I did not notice when I ordered for some reason the promo code did not take. I noticed the price the next day and contacted newegg. Even though the promo code had expired they seen my order well within the promo range and refunded the extra amount I had paid versus the sale price. Thank you newegg!"

"I'm a doofus and ordered a monitor to an older and incorrect address on the other side of the country. I had a hard time canceling it with FedEx a few days ago, but got it done and reordered the monitor at a slightly higher price. The second iteration of the monitor arrived, but FedEx continued to email me updates on the old one's shipping. Brooklyn from Newegg not only confirmed FedEx had actually recalled the monitor and mis-updated their site, but also honored the original price that I had paid. This was an unexpected surprise, and experiences like this make me want to continue using Newegg over competitors like Amazon. "

"Thank you, Bonnie T, for taking care of one of the worst experiences I had to one of the best.

I am glad I ran into you, after dealing with another representative who gave very basic answers and was not attentive to my problem. I decided to try again through the customer support Panel. She was able to solve all the problems I was having with my shipment.

Thank you!"

"In 14 years I was able to order any computer parts I could not find in my area (West Florida). The service is great with good communication with their representatives. Vida L. is the latest one I've spoken with today. I highly recommend NewEgg for long term service for computer parts."

"RJ went above and beyond helping me file a claim for price protection but the company [Newegg] needs to match the time frame given to this benefit to 30 days and 100% like other resellers do to improve their service. "

"I called about price matching a monitor I ordered that was now on sale for a cheaper price and was connected with Roger.M.Riguero. He was a pleasure to deal with and there was no problem at all with fulfilling my request and even though he had to put me on hold while he waited for manager approval on the price match he would frequently check back to make sure that I knew I wasnt forgotten which I really appreciated. He also struck up a conversation that was unrelated to the service which really helped the wait time go by and improved the experience. 10/10 I'd request him everytime if I could "

"Vida L. was kind enough to give me a promotional price for an order I made a few days earlier. It wasn't much... but it was a lot for me."

"Purchased a product and a promo came out an hour later. Contacted help and they refunded me the difference. Wonderful. "

"Unfortunately my luck with electronics isn't so great, so I've had to RMA pretty much everything I've ordered from anywhere ever. Newegg has never let me down, they've been great especially this time. I ordered a quite expensive monitor, $1300, which was unfortunately flawed. I called and explained that I was unhappy with the fact that though my monitor came from NJ, I'd have to mail it back to CA and wait a week plus for them to get it, then to check it out before I'd get mailed a new one... I felt it was a lot of money to tie up and didn't want to wait. The staff was very friendly and accommodating, cross-mailing me a new monitor while I mailed the RMA'd unit back to them. I got the new monitor within 48 hours, which was super awesome. Always a pleasant experience purchasing through Newegg!"

"I have a new Newegg credit card that I wanted to purchase everything on so I could take advantage of the 12 month interest free financing. For the past MONTH, I've been waiting patiently for everything to be in stock at the same time so I could. When I got the auto-notification in my inbox for the last item, I rushed to my computer to place the order. When I tried to enter my Newegg Credit Card number in, it told me it was wrong and would not let me proceed. After only 10 minutes or so on the phone with DeLuca, my order was complete. Thank you so much!"

"I love shopping at Newegg.com thanks to outstanding service provided by its employees like Nickol E.
(Supervisor)! Nickol listened to my concerns and solved them in a manner that really made me feel like a valued customer. So what did I do afterwards? I shopped some more and spent more $$$ with Newegg.com. I found myself needing a little more help and Nickol E. helped me again!!!

Do yourselves a favor. If you want to buy the best products at the best prices with the best customer service around, you owe it to yourselves to shop at Newegg.com and let its outstanding customer service professionals like Nickol E. take care of you!"

"They were out of stock for a promo item when I purchased the item but after contacting them, they gave me the item."

"I have the comfort of knowing that when I order from Newegg, it will be a smooth transaction and that I will receive a high quality item, and will be exactly what I ordered. For example, I had a piece of electronics simply stop working and I learned from Newegg that it was still covered under the manufacturers warranty. Newegg took the liberty to call them with me on the phone and facilitated the solution. This was above and beyond in my opinion. They could have simply said, you call since it is still under warranty. It was important to them that it was handled to my satisfaction. I will always use Newegg for that reason."

"Was looking for a sound bar and found it for a great price at Newegg. The customer service rep. was great in every way for helping me make up my mind."

"I had a pending tx and called customer care. Regina T was very helpful in resolving the issue."