"I been buying stuff at newegg for many years. Today was another example of why i buy from them. I purchased
a 1080 gtx MSI SeaHawk on Saturday for 599. Monday i receive a flyer showing it for 559. I called and they refunded the
difference to me. No hassle no BS. Just a short phone call. "

"Only problem I've ever had with Newegg was a coffee maker. Missed the RMA label time slot and had to get another. Charlie was exceptionally helpful in resolving the issue (missed by me due to family).

I wouldn't think twice about a vendor with this kind of service. Exceptional! "

"I have been a Newegg customer for many, many years and have had very few defective or damaged products. I ordered a TV and it was damaged in shipping. My experience with customer service rep Vida L. was so friendly and painless it was almost like the problem never happened. It's customer service like this that keeps me coming back again and again. Newegg rocks!!"

"Ruby is the best customer care executive i have found in New Egg...She solved all my problems regarding orders and payments.
Thanks New EGG"

"I ordered a nas server and 4 drives. They priced matched the drives to the ones I found on amazon and waived the nas server delivery charge. Very helpful customer service and live chat!

The only reason I am not giving 5 stars is because I have to wait for the refund. I will update when I receive them."

"I accidentally bought the wrong thing and the custom service canceled the order for me even though they didn't have to. If you go with newegg, you get that kind of piece of mind. I've never had an issue with anything I bought there either. Vida L. was the service rep and they were extremely helpful."

"Today when I received a very confusing email message about my account at Newegg. When I tried to open a Chat I waited for 5 minutes before terminating the connection. On the subsequent survey I was less than charitable in my review of the session and left in the comments why I was trying to chat.

Much to my surprise I received a telephone call from Regina T., a customer agent at Newegg. After some very brief introductory remarks Regina explained to me in great detail exactly what caused the problem I described in my Chat termination comment. Her excellent explanation more than resolved the issue for me and I expressed to her that she turned my opinion of Newegg customer service from a off the chart negative to an excellent positive.

Newegg! Hire some more Regina T's. and you will probably see your customer service rating go beyond the rating of 10.
"

"I just made my first and only purchase from Newegg. I ordered what was supposed to be a brand new "SONY PS3 DUALSHOCK" wireless controller (Candy Pink) and what I received was a horrible aftermarket knockoff. The controller wouldn't hold a charge, the buttons were loose, they stuck and they were unresponsive. I requested a refund and received it after they received the product no problem. I didn't know I would have to pay to send it back. They never refunded my shipping cost until I contacted customer service via live chat. I spoke to "VIDA L" who was the most patient and helpful person I've ever dealt with! She's the only reason why I'll consider making a future purchase with Newegg. (Just not a gaming controller) THANK YOU AGAIN VIDA!!!"

"I bought a refurbished PC from Newegg and was having doubts about it within the first couple of days. I called customer service and spoke with Zed, who helped me get everything running smoothly. He is incredibly knowledgeable and is a HUGE asset to Newegg. "

"Vida L is the one who answered my chat request. She is a nice person and now she is trying to help me cancel my orders. I hope my orders can be successfully cancelled and I can get a feedback from her soon."

"The prices, services, and overall selection of products is first-rate.

Never had a problem in over 15 years of doing business with Newegg."

"My customer represerntetative was Vida L. She was awesome, help me to setup no only my return by my refund. She understood my problem and did whatever was humane posible to help me with the problem

Really was a nice experience, actually the best experience that I had with computer today to chat with Vida,
"

"Their customer service rep, David, spent an hour on the phone with me to process an order I was unable to make because I had shredded the physical copy of my card. He did a great job and was very patient throughout and made sure the issue was resolved!"

"You can't beat Newegg's customer support and policies, they are great to work with! That's why they're my go-to shop for all computer related items."

"I got a GTX 1080ti from newegg and a week after they launch a new promo on the card giving out 2 games shadow of war and assassins creed. Guess what I am not eligible. Yay me."