"My laptop was a lemon

They worked with me and the vendor to get replacement. Just got postage sent to me and will be exchanging right away. Fast and effective"

"Really helped me out with my issue today maintained only issue that needed to be handled outstanding customer service just completely wonderful you have a great team I work in the customer service industry so I know how it can be but your team and how you handled this was completely amazing hope to do business with you again soon completely wonderful love New Egg"

"The service I received was great! I was able to make a return with no hassle and their staff was enjoyable to talk to."

"I had received an Apple iPad from an outside company working with NewEgg and found out that it was not compatible with my software for work. After reaching out and sending a few emails to that outside company and receiving no feedback I finally called NewEgg customer service. This is where I communicated my issue with the customer service representative David! He was able to reach out to that company for me and also asked that I follow up with NewEgg if hadn’t received anything after he had done so! Thank you David! Thank you NewEgg!

-Jeffrey"

"Being new to using the app which is slightly short of being able to do all the things you can do in the actual site , calling the customer service line made it very easy to fix my order and have it rush delivered with a discount ! Would definitely recommend using this retailer to all my friends. "

"Had a great experience with Vida L. She was very helpful, nice, and got my questions answered quickly and a in very friendly manner. I hope everyone else gets a customer service rep of the this caliber! Top notch!!!!!"

"Asia, the person from Newegg who helped me, is amazing. I needed support with a laptop that I got from a 3rd party seller. Asia was gracious and patient. She went to great lengths to ensure that I got exactly the support I needed. People like Asia are why I keep going back to Newegg."

"I ordered 2 pair of headphones from Newegg that were listed as in-stock. Newegg did not indicate their seller was from South Korea. Newegg located in the USA needs to list the country of their resellers so their customers(me this time) can know what to expect. Previous history of dealing with Asian sellers has always been a problem. My current problem is that I do not have my items after 3 weeks and ALL the times I contacted them I was promised my items were ready to be shipped and will to me arrive shortly. I contacted Newegg and Tammy was very nice, but I did not like the idea I would have to wait ""6 more days"" to begin to get a refund. I feel that when a Newegg customer has no idea "IF" their items are going to be shipped, then Newegg should issue a credit immediately. What's wrong Newegg? Me waiting 3 weeks so far does not justify an immediate refund? The seller deducted my payment immediately after I placed the order and now I have to wait 6 more days just to begin the Newegg refund process. How twisted is Newegg's business practices if they thing that is right? Newegg, I bet you would not tolerate your funds being tied-up from someone you buy from up for this long AND without knowing at least a shipping date. Newegg, reread the part where I said that Newegg USA needs to have on each item the exact country it is shipped from. *EDIT* Newegg you asked me to fill out your survey. Why should I have to go thru your CAPTCHA junk when you asked me to help you by filling out your survey? "

"I recently had an electronic item turn out to be faulty and in need of being replaced. The RMA shipping label was in my email inbox before I had hung up my call to customer service. My representative LOGAN, was friendly, knowledgeable and handled my call the way a professional should. To everyone at Newegg, "Keep up the great work, you are truly appreciated." "

"I have been ordering from Newegg since 2003, and I keep coming back. They offer great prices, great selection, and great service. I feel like I almost always end up with a Free Shipping solution, and I've had thing delivered the next day, even when I didn't pay for next day shipping!

I just recently had a shipping issue where the package was marked as delivered but not received, and the CSR was so helpful and friendly and helped save a bad situation."

"I have contacted the customer service about an issue i had with an order, They were very polite, understanding and resolved my issue within few minutes to my satisfaction.
Will definitely keep coming back for savings, merchandise selection and reliability of service.
"

"Firstly, I have been using Newegg for all of my tech purchases since around 2008. Until this past month, I'd never had a problem. Any order that I've placed has been exactly what i ordered and came exactly when it was supposed to... Not happy? No problem! Money back or exchange and good to go.

Finally decided to sign up for a Newegg credit card... Setting it up was fairly easy, using it however :/

For some reason Newegg's verification dept. closed my account after trying to use my Newegg credit card. Needless to say, this was very frustrating, especially after my 3 or 4th call to Newegg customer service.

And then there was Victoria at Newegg customer service! Victoria went above and beyond to help me reopen my account. This person seems to truly value their customers and their satisfaction and because of her effort and great attitude, Newegg will continue to be my one stop shop for anything that I can purchase from them. Seriously, I had lost all hope and was on my last call before giving up.

Victoria, Thank you and i hope that you know what impact your great customer service has in today's world where customer service is becoming a thing of the past.

Huge hug again! You're awesome!


"

"Newegg offers a broad array of products at very competative prices. Had to call customer service for a small issue, Ezekiel, the customer service agent was extremly helpful and resolved my issue with ease."

"I had the wrong item for my computer and I was confused about what I needed for the will call so a quick call and now I know what to do. it only took 10 minutes."

"I ordered a PC Build Kit on April 4th, and without paying for expedited shipping had it on Monday April 8th. I went through a very specialized web portal set up for the promotion which included some peripherals, a toolkit, and a gift card. Except I didn’t get these extra bits. Using the chat support was not super helpful as they told me the promotion I participated in had closed 4 days before I even placed the order! I asked to speak to a supervisor and was given the main phone number for support. Phone support was a LOT better. As soon as I explained the situation, Heather went to work to figure out what happened and what could be done, I didn’t even need to ask for the supervisor. I did have to wait on hold for awhile as the situation was tricky. In the end they said they would send the peripherals and toolkit, as those were very clearly listed in the promotional site I used. However, they couldn’t send me the gift card as the language around what amount it should be was vague. I am a bit disappointed on that front.

But again, the phone agent was great to work with. I was worried I was going to have to make more of a case and fight for what I was expecting to get, but she saw the need right away and got after it for me."