"Bought a ssd Samsung drive (256 gig) http://www.newegg.ca/Product/Product.aspx?Item=N82E16820147193
Installed it it the laptop no problem , cloned the drive. Removed it and the sata guide for the connector the L shaped plastic piece broke and seperated from the drive and stuck in the motherboard of my laptop. Faulty connector of course. It will cost almost a bill to remove the piece from the motherboard of my laptop but New Egg was not going to give me a replacement because it looked like neglect on my behalf. However after calling and hearing the details they decided to make a 1 time exception and replace the Hard drive for me. I barely had it out of the box an hour when the tragedy occurred. They offered a full refund as well. I will deal with my laptop repair which will cost me but however new egg are taking a full loss on that drive. I think that is above and beyond. Im very pleased with this outcome because Im not stuck with a useless $300 drive and a $100 repair bill on the motherboard of the laptop. And every time I call for whatever reason the phone staff is always very pleasant and they spaek english . Thank you new egg I look forward to dealing with you in future."

"Up until a refund was requested, I'd received very good service from Newegg. Then I purchased two Dell monitors (separate orders) and after discovering one had some bad pixels I decided to return both monitors (separate RMA's) and purchase a new 4k monitor.

The non bad pixel monitor was accepted and my money refunded but the bad pixel monitor was not. I was told that the serial number of the monitor did not match the serial number that had been sold to me. I certainly understand Newegg’s point of view where they need to match serial numbers with what they sell to avoid abuse but, as the buyer, I have no way to confirm that what I receive is what they claim they sold me - as there is no serial number information included with my purchase. So, when they do reject a return for a serial number mismatch there is pretty much nothing you can do as you have no way to prove otherwise.

Newegg said they checked with Dell who confirmed they never sold this monitor to Newegg so now I’m stuck with a monitor neither Dell nor Newegg apparently sold and no idea where the one they claim they sold me is.

I would highly caution for any large value items that you request a serial number from Newegg so you can verify the item you receive is in fact the item they think they sent. Otherwise, should you need to return you’re out of luck.

Update: After further pressing and one very helpful customer service agent this issue was finally resolved and my money refunded."

"Absolutely SUPER! Shipping in the wink of an eye with constant communication. Immediate return authorized on line with no questions asked. Complete documentation furnished for the return. When I asked if I could use Canada Post for the return, they did me one better and offered free return shipping via prepaid UPS! They immediately sent me a label. No fuss, no trouble no hassle, no worries.. Highly recommended."

"Item I ordered was shipped and I received it on time with superb tracking information. Since the item was determined by our repair shop as not required as the replacement part was already operational, I called in to inquire about returning the item. The customer rep (Erick E. Avalos.) was VERY professional and helpful; he quickly retrieved the information and after discussing options available to me, he was able to offset the shipping cost and my troubles with a refund. That was exceptional customer service.

As a result of the manner in which item tracking and speed of delivery is well coordinated, besides the excellent customer service, I heartily congratulate Newegg on conducting business in this way!!

"

"Item on 1st day of sale showed as "free shipping". On 3rd day when I decided to order it, it was no longer the case. When I called in to inquire, the customer rep (Mike O.) was VERY professional and helpful; in the end, he was able to offset the shipping cost and my troubles with a refund.

I also want to say that speaking to a customer rep who has perfect English (unlike many other companies who use offshore call centers) was an unexpected BONUS and I congratulate Newegg on conducting business in this way!!

My experience was so good, I wanted to write this review immediately (even though I haven't received the product as yet)."

"Ordered in a monitor from newegg. Unfortunately the monitor had some dead pixels through no fault of theirs - manufacturers defect. Dealt with customer service and was happily taken care of. Will continue to do my business and continue sending business to this company. GREAT customer service. No complaints whatsoever."

"Newegg has really good customer support. Their online support centre is convenient and the support staff are friendly and easy to deal with. I had an issue and it was resolved. Good free running grain/grass feed eggs."

"Ordered an ASUS bluray player. Quick turnaround. Top marks for customer service, which was sensitive to my queries!"

"I had an issue with my paypal account, they reject my payment (don’t know why). However, I chat with Sharon and they were willing to give the article at the promotion price even though the deal was off. Thank you Sharon for your help."

"Abbi.L.Vivelo was very helpful to take card of the duplicated order problem.
The process was quick & easy."

"I have placed a couple orders with Newegg.ca in the past and they are always shipped and delivered promptly as promised. In my most recent experience, I had to return my order due to a compatibility issue even though the manufacturer stated it was compatible. NewEgg customer service did a fantastic job getting my issue resolved and ensuring I was able to easily return my item to them."

"Had an issue with my credit card, and called Newegg, and spoke with a representative, Abby, she was very helpful, friendly, and very pleasant to deal with, thanks Abby for your help, time, and patience... :)"

"Im french wiht bad englich, new egg take time to explain to me all correcly and will send me my refund on grpahic card and a free shipping Back RMA label at my defectuouse piece! Talk with them on direct chat they are ultra compréhensif!"

"Excellent customer service!!!! Will definitely continue to order from Newegg Canada!!!"

"Great service and quick delivery. Had a faulty TX650M and they set up an express exchange for me, great service will buy from them again."