"I got an Intel SSD for less than expected and it wasn't even a refurb. There was an error during the order, on my credit card's end, but one of NewEgg's representatives was able to tell me the order went through and that everything was okay. Good store!"

"Newegg.ca customer support is the finest I've had the pleasure to speak with. After mentioning the issue at hand the customer representative was kind enough to handle the whole situation with no problems at all and made my experience more enjoyable!"

"In my opinion, Newegg.ca is making a perfect example as to how an online store should operate. Speaking of my experiences, I have only witnessed excellent customer service, great prices, and break-neck speed shipping. I have not been given any reason to do business elsewhere. In fact, it's becoming real difficult to find people who conduct "Good business" practices these days."

"This was my very first purchase at Newegg and it was for an ASUS eeeBox computer. The order was quickly processed and I tracked the shipment everyday, eagerly anticipating the machine. When it arrived, I plugged everything together and went to the computer properties to set a workgroup name for my network, only to discover that the wrong machine had been sent, and this one was a lesser configuration than the one I had ordered.

With the chat service, I explained the nature of the problem, and was quickly assigned an RMA and a pre-paid shipping label with a tracking number.

I am the type of person who understands that errors can occur, especially at this time of year, and especially when dealing with physically identical units and packaging, but I was so impressed with how the problem was being handled, I asked where I could leave a comment, and writing comments is a rare thing for me.

I tracked the shipment back to Newegg, and even before I saw that it had hit its destination, I received an email asking if I still wanted the replacement with the correct product, or a refund.

Everyone I dealt with through chat or phone was very professional and conveyed a deep interest in getting my problem resolved, and did so quickly.

I eagerly await the replacement, and feel in adavnce that it will be quickly sent, so I'm not waiting to write this review.

I recommend Newegg to anyone considering a purchase from them. They are efficient, have good pricing, handle problems quickly and professionally, and keep you, the customer, informed throughout the entire process.

Thank you Newegg! I'll definitely be back."

"Newegg kept its promise to me. I had ordered a Saeco Automatic Espreeso-Cappuccino Maker on Cyber Monday at a fabulous price. I had chosen the Paypal option for payment and had assumed everything had gone well because the Paypal account had put in my shipping address and connected it with my order. However, for whatever reason, the payment was not actually processed by Paypal. Two days later I received notice from Newegg that my order was cancelled because payment had not been received. I tried to contact Paypal but their website was down and I thought that Paypal might have gone bankrupt or been closed for good (I suspect that the problem was an overload of their computer system and that the Paypal server had gone down). Getting this shock and having thought all was on track, I used the Live Chat option to try to resolve my problem. Initially my agent, Molly, indicated that I would have to place another order because they cannot re-create a cancelled order. However, because Cyber-Monday was done, I would have to purchase at the current web price ($200 more for the same item). Fortunately for me, after I explained what had happened and that I had acted in good faith assuming all was well with my Paypal purchase, Molly was able to speak with her Supervisor and make a special exception in my case. Since the old order was dead, I agreed to make the purchase at the new price and that she would process a $200 credit against that purchase once I made it. And Molly was true to her word. She followed up and ensured that the credit was done as promised. I'm very happy with the extra efforts that she made on my behalf and I will be going back to shop at Newegg.ca."

"Newegg support is great! Their live chat function is extremely good. They are fast, extremely helpful, and are always helpful."

"Decent if not spectacular prices but they completely screwed up shiping my order. For some reason their system shipped my order without sending the tracking info and it also wasn't accessible from my account online. So the delivery attempts occurred without my knowledge and the product was sent back without my knowledge. Now its sold out and they wont send that one back to me."

"I've got to say that newegg has a great support, and that they really care about their clients. I'm really pleased by their attention and I'm looking foward to buy from there. Great reseller!"

"Newegg is a very great place for shopping electronic. Very low price, great selection of product and MOST of the time fast shipping. The only thing that I have to complain is especially the shipping but I can only blame Purolator."

"As owner and operator of Millbrook PC, I need my orders shipped promptly and complete so my customers don't have a needlessly lengthy wait. When there is a problem with my order, I need it rectified asap with little effort on my part.
Newegg.ca is a wonderful service that has yet to let me down in these areas or any other.
A recent mistake I made while submitting an online RMA or return left me flustered and worried I was in for a big hassle on the phone to have it rectified. Instead Newegg's courteous and efficient telephone support service had everything straightened out in about 10 minutes including hold time. Thank You Rosa C. (my well spoken Newegg representative)!
I am a very satisfied customer and plan to continue using Newegg till the cows come home!
B. Guitard
Millbrook PC"

"Love their great deals on brand names but especially on their in-house brand (Rosewill)with sometimes unbeatable prices. Usually rocket fast delivery. But above all, it's when we make a booboo we can really rate a merchant on it's ability to recover...even for a mistake made by the customer.
Right in the crux of Black Friday, I made a purchase and got a great deal but forgot to use the special discount code that subscribers to the news letter get. I was ready to kiss it goodbye when I saw a customer service link. I thought it would send an email that would be answered in three weeks or so, after the black friday/ cyber monday rush. No ! It was a live chat to a happy rep who offered to follow up on the discount or to cancel so I could redo right away. Since I was confident the items would probably not sell out , I chose the cancellation. The rep managed to do it for me on the spot. Within minutes I was able to redo properly. Man, that's service. Makes you feel really confident that they are in for the long haul; not a quick buck from a shady site. 5 stars for Newegg.ca"

"I selected to ship my order via UPS instead of Puralator (Approx $2 dollars more). Reason only being that Puralator has bad pickup hours in my area. Anyways, I received a shipment notice for Puralator and not UPS. Contacted customer support and they suggested I stay with Puralator and gave me a credit for my troubles. Wasn't exactly looking for that answer but was very nice in regards to the matter but I still would have preferred UPS. Sorry, I'm a difficult customer when it comes to giving us shipping options and not following it. If you are not going to use the customer chosen method, you should not give us an option or at least not have me ask for my difference in shipping costs. Regardless though, price can't be beat!"

"I have had only quick and excellent service. Any problems were quickly looked into and resolved even in the middle of the night over the internet."

"Best online electronic reseller in Canada."

"Great service,great prices... What else could you ask for!"