"After almost 3 weeks of not receiving part of my order and me trying to deal with Purolator to get it delivered, instead it was returned to Newegg without my approval. Apparently I have to order it again and who knows how long that will take. Customer service offered $10 towards my 'repurchase', but I'd rather just have my order here."

"I bought a couple Seagate 2TB drive for $159 and 4 days later the same product was discounted to $129. I contacted customer service and asked them whether they would give me the discount as I had not received the order yet. They were kind enough to give me the deal, no hassles. The response was quick and easy, that's what I call efficient. Keep up the great work!!"

"Had to request a missing item claim as the courier tasked with delivering my purchase had no record of it and was advised the missing item process can take a frustrating 5-7 days.. Customer service was very quick about assisting me with this however, and gave me a $25 gift certificate for the inconvenience. In summary: decent prices, great selection, amazing customer service but not without some shipping woes. "

"I just ordered 50 DVD DL Verbatim and they came home with 4 with scratchs on it, I call back customer service and they did a partial refunds to satified me, thanks so much for the good cutomer service, and be sure I will stay a good customer from NewEgg Canada.

Michel"

"Very good online retailer. Had problem with a new Samsung cell phone bought, where the battery did not seem to be the original battery and did not last long. Returned the item and got a replacement quite fast. Newegg also paid for the returned item's shipping fee. Thank you newegg.ca!"

"i cancelled my order because they gave me 5 days of grief trying to communicate with them they said that my adress did not match the card that i gave them, i contacted my card witch is American Express and nothing was wrong, maybe its because it was writen in french i dont know because nobody wanted to tel me
this is funny because i used the same card with B and H in new york for about 15 years and buying approx 5000.00 dollars worth of goods i never had a single problem with the same card
it was imposible to talk to there verification department to try and fix the problem and the only thing they could say was its going to take another 48 hours
somebody from newegg called me yesterday but it was too late i had already cancelled my order
all that grief for a 30.00 dollards used processor no thank you and now i will use everything at my disposal to give them the publicity they deserve

"

"Ordered a couple of upgrades for my laptop.

Got the parts within 3days.

Thanks!"

"I bought a product from them. It was incompatible, part their fault, part my fault (should have checked). I returned it, but I was hit with a little restocking fee, which is ok. The customer service was great. I suggest the online chat, as it is the quickest way. They payed for the shipping back to them.

I have been buying from them for years, great service, great prices."

"Great customer service! Wanted to order something but when I placed it in my cart is was actually more expensive than it was on a previous page. Was credited back the difference. "

"I order some computer hardwares from Newegg.ca on Oct 22. The parcel arrived in 3 days. Everything is carefully packed. When I found I bought a wrong CPU and contacted them to return it, the customer service was able to reply me within the same day. They gave me shipping label to return it which is nice.

The only small issue is that the shipping is not free, and they sometimes charge shipping fee twice (2x$14) for a single order because the hardwares are shipped from different locations...

Other than that, I am happy with Newegg.ca."

"Placed an order Oct. 19 at 17:31, received it Oct. 20 at 13:12. Unbelievably fast. And when one of the items I ordered dropped in price $10 the following week, even though they don't have an official price protection policy they saw I had been a loyal customer for a long time and credited me the difference anyway. When I told my wife they did that she said "Great, what else can we order from them?!" My sentiments exactly.. I look forward to my next worry-free purchase from Newegg!"

"I ordered the wrong CPU and was able to get a RMA even if I opened it. This is why I shop at newegg!

Thank you newegg!

-Sebastien"

"I recently purchased a bread machine and when it arrived, it was missing some accessories. I talked with a agent via a work session and explained my situation. They gladly gave me a RMA to return the unit, I shipped on a friday afternoon and within a week, I received a new breadmaker with all the accessories. The agent was very helpful and assisted me with everything. It was my second experience with Newegg and I will surely do business with them in the future."

"*** INCREDIBLE COMPANY, !!!*** I had an issue with a purchase that was partly due to a system hiccup and partly due to a problem on my end with the credit card company`s shipping address that was on file.

I was expecting to get into a battle over the issue and was prepping my self for a long fight..as you may expect when dealing with some faceless internet stores but THIS..was not the case. I have NEVER had better customer service then what I received from Newegg and that includes service from 5 star hotels or 5 star restaurants. This is how in a perfect world ALL businesses would be run.

I was helped by a fellow who goes by Freddy, I cant even do justice to the effort he put into making things right and stay on schedule and how great it felt to have someone truly care about fixing an error and doing it in a way that was not only inhumanly fast but for the first time ever I have a new respect for the people behind the screen of an online business. :)

This was my first purchase with them, and with what could have been a bad experience like dealing with a lot of online sites I have in the past this issue ended up cementing my admiration for the folks that run this company and their attention to customer service in an age were most companies cut corners and customer service is first to go.

Thanks Freddy for raising the bar for online customer service to a great new height. :)

"

"I made a large order with Newegg and they subsequently split it into two seperate orders for processing. One order went through just fine and shipped within 3 business days, however, the other order did not. I inquired and was told that it had been randomly selected to go through the "entire" processing phase. In the end, it was voided because of a missed phone-call after trying to sort out the situation. Dissapointed, I contacted Newegg and they kindly took it upon themselves to ensure that my order was processed with the same speed as an express shipment when it wasn't one. This was to ensure that my order arrived in a similar timeframe compared with my original order. In addition, a representative contacted me and personally worked on my order to ensure that it shipped out as soon as possible and that I experienced no further difficulties. So after the problem with my first order, Newegg handled the next order as if it were express (withought paying for it) and ensured that it was processed with what can only be described as VIP status. I am extremely impressed with the customer service that they demonstrated and would both shop again with Newegg and recommend anyone else I know to shop from Newegg as well. I have had a wonderful experience with them because they are willing to work with you to ensure that you are satisfied even after there is a problem with an order. Thank you very much Newegg! "