"Have not received shipment. Order toner two weeks. I cannot figure out why companies have a hard time sending simple things."

"I have purchased Media Sciences ink twice now from Neximaging for my Xerox 8400 printer. Both times the transactions went very smoothly and all items were recieved quickly."

"Warning! Do not do business with this company!
On January 14th, I did a search for an adapter for my hp laptop, found the best price at Neximaging, my lap top was listed as one of the products the adapter would work with. I received an email confirmation that my order had been placed. On Jan 23rd, I still had not received the product, tried calling their support line but they were closed but could not leave a message because the voicemail box was full, sent an email requesting a tracking number but never got a reply. I finally got through on Feb 2nd and spoke with Laura Wilson who said the order never got processed. My wife's credit card expired on 1/31 so I had to give them the new expiration date and they shipped the product fed ex ground 2 days later. Received a package on 2/11, however they shipped a different part no than the one I ordered (the part no on the order and the part no on the invoice that came with the product is different). Called Laura again and she sent me a form to submit to a different department. Two days later I get a rude email back from them telling me I ordered the wrong part, (remember that their invoice part no and their order confirmation part no were different and that their web site said taht this was the correct part for my laptop) that I could ship it back with a 20% restocking fee if I ordered the correct part from them and a 40% restocking fee if I did not order at all. I strongly suggest avoiding doing business with this company.
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"I received my invoce by email acknowledgeing my purchase of a laptop battery but no reply to my two emails asking for status or a tracking number. Two weeks have gone by and I'm still waiting for the product to arrive or at least a tracking number from Neximaging...."

"Three weeks later and no item, and no response to my inquiry. But my credit card was promptly charged!"

"I've placed my order almost a month ago. They sent me a confirmation by e-mail. My order hasn't arrived yet. I've sent them two e-mails inquiring about my order but they have Never replied. Bad service."

"They promised my refurbished printer would come ready to work. It arrived without a photoconductor or a toner cartidge.

A photoconductor (mislabeled as a toner cartridge) and a toner cartridge arrived today May 8 completing the sale . All communication was by email. no phone call though one requested. I'll reserve final judgment on the future of our dealings. Clearly it was not supposed to take 2 weeks "

"I ordered a Laserjet II toner cartridge on April, 19, 2006. My order was shipped on April 19, 2006 (the same day)The price was about $29.00 including shipping which I think is very reasonable.I had it shipped the cheapest way, FedEx Saver which cost me about $8.00. It arrived April 21, 2006 (three days later) in good condition. It's a remanufactured toner cartridge which virtually all are now days (yes even the "new" ones from hp for 8 times the price). so, I give Neximaging.com a 100% satisfaction rating. What more can I ask for? It just doesn't get any better than this! UPDATE:
The toner cartridge arrived sooner than expected. When I installed it in the printer it worked perfectly. I have no complaints whatsoever. I will definitely order from this great company again. "

"As long as you are sent the correct item, things go great. But if things don't go well, they go VERY BAD.
Ordered a toner cartridge for a laser printer and was shipped the wrong one. I have yet to be sent the prepaid return label that was promised."

"This was the first time i had purchased anything from "neximaging.com". I purchased a Xerox DC230 toner cartridge for $170. When i installed the toner, it made terrible noises and would not let the printer print. Needless to say i had to remove the new toner from "neximaing.com". I sent it back (at my expense) via UPS. It took me about a month to get them to let me have an RMA so i could even send it back. They hardly ever answer the phone or it is always busy (how convenient). It is now 9 months later and they have given me the runaround all this time. Saying they will credit my card or they will call me back. Well they have never credited my card and don't ever call back. I have purchased many toners, and this is the worst experience i have EVER had. I would consider this downright theft. I would never buy from this company again. They sell broken toners and refuse to refund the money."

"I placed an order #51152 for Toshiba Copier Staples - Part #Staple700 for a price of $8.99 each. I placed this order via the web, followed all of your instructions, placed our credit card information on this for purchase, printed my Order Information page then I receive a phone call from Debby (one of your reps) who stated that the price for these staples was listed incorrectly and the cost is $139.99 each. Now, I do understand how errors occur, as I am a Client Resources Manager, however if I quoted a client a price and the client has submitted payment, then I find out this was the incorrect price, I would have to eat the difference of the cost. I do not feel that you should punish your client due to an internal error. Maybe you should do an audit of your web site to determine if there are additional errors on pricing so that you will not get another disgruntled client. I see that this pricing error has now been rectified on your web site, however you just lost a client, due to the fact that you would not sell me the item at the price YOU had it listed for.

In this day of Corporate America, it seems that more and more companies are totally dysfunctional when it comes to client/customer service. Automated this and Automated that, not even a live phone rep. And I also know that the loss of a client or potential client is not that detrimental to a company, however when you start losing more than one client maybe you can analyze why you are losing these clients. I just thought that I would make someone there aware of the lack of customer service and "False Advertising" your company is presenting.
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"Wide selection of printer consummables such as ink jet cartridges and laser toner. Very excellent pricing. Ordered online, and the complete order arrived on schedule by the 3 Day FedEx Express Saver option I chose. Have yet to determine the product quality and will update later for this. Looks great so far."