"Don't always go with the lowest price for online purchases. In this case, low prices come with low customer service. Items went to wrong address (my fault). I asked to re-order. It was listed on the Customer Invoice that there was a 25% restocking fee (?$16), which I was okay with. I call Next Day Auto to let them know I wished to return the items to them, as well as repurchase them. The customer service rep (who was actually very nice) tell me they could not forward the package and in addition to the 25%, they were going to charge me a $20 return fee which was not in the return policy (she told me it was to pay UPS for return shipping, despite the original shipping charge was $8.50), as well as pay shipping for the new item. The total cost of my purchase and shipping was $70.28. In the end, it would cost me an additional ?$35 to receive my $70 purchase OR return the $70.28 purchase for a total refund of $26.32."
"this is the worst online ordering company I have ever dealt with. I ordered a part for my BMW. never received a confirmation. I received the shipment in about 3 days. upon inspection and a comparison with existing part on car I determined it was not the same part. I Emailed NDA I explained that I could not use the part that I received, they sent me a return authorization and shipping label. I also received a notice that the part would have to be inspected and if there were no defects in the part I would be charged a 25% restocking fee. I responded with a note that I Emailed to them that the part was not defective, it was the wrong part. I asked that they waive the restocking fee. I also enclosed the note with the part that I returned in the original part in the original shipping carton using their shipping label.
Again no response from NDA.
Waited a month, didn't receive a credit from NDA checked my account on line no mention of credit or return on line sent a query online
did this several times and received various responses no results, I was told they would send a check. No check
I originally ordered a check valve $104.89 and a gasket $3.89
they are now claiming that i returned the gasket only, I did not return the gasket I only returned the check valve!!!
still no refund and when I call customer service I get a recording and no on returns my calls
STILL NO REFUND
on October 9th I emailed again"
"Paid using Paypal on Saturday for part and shipping. Monday I look to see order status and see a "Needs Customer input". The part was supposed to be here on Tuesday and showed still processing. In speaking to Customer Service they said the part went up $10 and they would have to cancel the order and I would have to reorder. i told them no I wasn't going to cancel my order and they needed to honor the transaction as it was on Saturday and send me my part. They canceled my order and hung up on me."
"Great prices, fast delivery, good customer service.. what more can you ask for. A++"
"You'd better hope they get your order right because they WILL NOT respond to any emails regarding returns. they don't post their number on the website so i had to google the address and find their parent company parts authority their number is ***-***-****. even when i got ahold of a real person the customer service was terrible, they told me i had to pay for the shipping to return the part until i tod them that it was their mistake."
"Excellent online service, helpful salesman, and most importantly my item came ontime as promissed. Just in perfect condition and I don't think no one can beat the price with nextdayautoparts.com. I would recommended to everyone I know, and of course, I will continuing to buy whenever I need parts for my cars."
"One phrase - Uncontactable reseller!
I made two purchases from nextdayautoparts.com . 1st on july 12 2011 (i rejected it), 2nd on july 15 2011. Still don't have any information about both purchases and answers on any emails sended by me."