"Bad customer service did not receive esc jumpers to switch from nimh to Lipo on 2 of my orders, questions not answered and part not received have to pay out of pocket to buy jumpers cost over $10 that should have been included with both purchases "
"I got my daughter this 1/10th exceed buggy for Christmas, after only 15 min of running we noticed the motor jerking and stopping like it was running out of a signal. We charged the battery and made our adjustments in steering before we tried it again. This time with the car right in front of us it still would only **** or take off for a couple feet and stop.
I guess I am glad it was only $200.00+ and not $500.00+ like for the 1/5th scale I was looking at."
"I bought a nitro rc buggy for myself I'm a disabled ARMY VETERAN Cancer Survivor on a fixed income but I bought the forza 2 speed nitro fuel buggy the pull start broke the first day second gear wouldn't engage just so not cool "
"I bought the nitro RC HSP infinity it was $207 I paid an extra $50 for shipping for 3 days total was $257 and some change. Was quite excited to get a nitro RC they sent the truck I asked for and the remote control for it and the starter kit. The first day I was trying to break the engine in and tune it the pull start broke. It came bad and sometimes would hang up when pulled only 1/4 of the way out. I was bummed out 257 dollars basically on garbage at that point. So I called Andy got ahold of the customer support and one of the first response I got is THIS ISNT A LAWN MOWER ok andy I get it's not a lawn mower and never mistaked it as such it took me half a day fighting with the customer service to get them to send another pull start which I made them at no cost for me...... Save the headache they don't have customer service at all and the things they sell are cheaply made buyer beware if you aren't careful they will screw you like they tried to do to me. Instead of spending money there I'm going to a reputable hobby shop and will buy the elect start and some performance parts for it but I definatly won't spend another dime on nitrorcx website or any of their other websites now if you like being treated like garbage and love long waits this is the place to shop for garbage. If you want a good nitro RC then go to your local hobby shop where they will give a refund if your not happy with the RC. And I'll he taking my own advice and not shopping at their website "
"I have been reading the reviews about Nitrorcx.com. before you buy realize they are not your local hobby shop. They are a Chinese owned and operated WHOLESALER. That sells direct to the public. If your not an experienced rc modeler. I would suggest you go to the local hobby shop and shop. John in the tech department is very helpful. I have made many special requests which he was very helpful with. Their prices are much lower than any hobby shop. I suggest you research the car you want to buy. Check parts availability before you buy. I specialize in 1/28, 1/24 and 1/16 scale cars in my shop. All purchased from Nitrorcx.com. without any major problems. You should read their warranty and return policies before you buy from them. If you don't like the way they do business go to a hobby shop and pay twice as much. Personally I have not had any problems dealing with them. But I am a retail hobby shop owner and track operator with over 20 yrs experience. If you want a cheap price you can get it. But remember you get what you pay for. Hobby shops like mine charge more, but we also provide personal and professional customer service. But it will cost you more too. Nitrorcx.com does stand behind what they sell if you follow their guide lines. So if you want the best rc product you get, don't look for the cheapest price. If your not an experienced rc person. Buy some books and read up or go to a hobby shop and find someone who is. Just remember you can't buy a corvette for the price of a fiat. You get what you pay for. "
"Keep away from his ****!!!!"
"I ordered a mini mad beast around 4 years ago it came within a few weeks I opened it and the front axel was broken so I sent it back and paid over $100 to buy it and return it for a new one never got a new one or my money back"
"I ordered a 1:16 scale truck from them a few months ago and burned a clutch out and when I went to their website I saw that the part was out of stock, I tried other avenues but eventually I ended up contacting them on their Facebook account to ask for help finding a part, he directed me to their website which still showed the part as out of stock, when I informed him of this he then offered to order the part for me and I told him I didn't feel comfortable giving out my personal information on a social media platform. He replied, "Well you make a lot assumptions " So I replied to him, "Yes but how would the process work? I have to pay for the product because I assume that a business wants to make money. If I don't pay on your website then where would I pay? And how would they be delivered to me? I just wanted you to understand that I won't give personal information on a social media platform to avoid wasting your time if there was no secure site for me to pay and give my address for delivery." After that he took a while to respond and then finally told me to call their customer service rep. The whole ordeal came across as weird and scammy to me, just the way he redirected me after I told him I wouldn't give my info. After that I thanked him for his time and he replied ur welcome. Extremely unprofessional and potentially scammers so now wonder they have such horrible reviews, I wish I would have done some better research before I purchased a car from them and I truly hope this review saves someone else from making the same mistake."
"I received a defective car, sent proof with photo and they want me to repair it by myself. To return the car for evaluation I should spend $50 because their policy doesn't include shipping. Stay away from this company. "
"I purchased a Team Energy C8ST 1/8 Electric Truggy....Actually really liked the car until the rear differential needed fixed due to a jump. All i needed was a rear differential housing. The plastic got mangled when the bearing came apart. I didn't think this would be an issue considering they still build and sell the vehicle which comes with the exact part i need until i asked for it. The response i got 8 weeks ago was it is out of stock 4-6 weeks until they get the part in. Now they are telling me that because of X-mas it will not be until January to get the part in. I tried to order a similar differential from a different car and i am utilizing a dremel to try and shave/fit the part. Not a good scenario. I could have spent $50 more and purchased a name brand car from a hobby store and been much happier. This car is now in a box in the garage...How could they sell a toy that goes 55 MPH and not have replacement parts- It's going to break. They could even make money off the parts....I don't get it. And to top it off, they would not post my review warning others on there site. Wish i would have seen this one prior to purchase. "
"My son worked for months to earn the money for this car and was only able to use it for a few days before it broke. The controller stopped working and then the car won't turn on. It was very disappointing and we don't have enough money to help him earn another one right away. It was difficult to get in touch with the company and they are not considerate or kind about the problems with their products and instead only explained that the second car will not be able to be returned for any reason. I have requested a refund, but after reading the other reviews on here I am not hopeful. What a sad experience. I hope more people will read these reviews before they try to buy from this company."
"We purchased a 1/10 Buggy from this company. It arrived on time but the pull cord broke immediately and after taking it to two local hobby shops, no one could get it started. We returned it and they said they would get it working or send us a new one. They did send the same one back and the pull chord ripped off again and it was set to full throttle and would only go in reverse. After attempts to tune it did t work, we returned it again and they said they would give a full refund. That was a lie! They took a restocking fee of almost $30 even though we returned it for being a faulty product.
When I asked why they punish the consumer for their crappy product, they said there wasn't much they could do. I will tell everyone I know to stay far away from this company"
"My wife bought me a nitro truck from these guys for my birthday. When I opened the box and started to set it up, I first tested the servo's and the steering servo fried instantly. Instead of contacting them right away I went to the local hobby shop and bought a new one for $10. Put it in and went to fire up the motor. Pulled the pull start a few times, if fired for a split second and then the pull start just spins freely without catching the motor. It's fried!
I first tried to phone them, good like calling, sat on hold for over an hour and a half. They just don't answer... Then opened a ticket. I replayed to them a week and a half later because I was out of the country on holiday and they send me an email sayin they won't do anything for me because it was purchased over 30 days ago now and it's been tampered with, not the original servo!!!!!!!
F ing DIRT BAGS!!!!!!!!!!!!!!!!! DONT BUY FROM THESE SCUM BAGS!!!!!!!!!!!!!!!"
"Ordered a car that turned out to be broken (Troubleshooting Ticket ID: OLD-315-57914). I initially paid $25 shipping and over $27 to ship back. I asked for reimbursement for shipping they only reimbursed the cost of the product. So unless you want to spend over $50 hoping you get a good product.. STAY AWAY. OBVIOUSLY if they stood behind their products, they would have reimbursed me the cost of shipping...
"
"READ THIS, AND THAN RECONSIDER.
Purchased a car (can't remember which one) for my son to Christmas. Man was he happy, we went out side, motor was spinning, but no movement. OK, may be 1 out of 1000 has this problem. Send it back and picked another one. The Mad Gear Racing Desert arrived. Again happiness in my sons eyes when it arrived. Unwrapped and went thru the binding process, well I guess I can not read. I did not get it to work.
Contact NitroRCX by phone (waited every time 20-30min. waiting, I know now why), they are telling me there is something wrong with the receiver and they send a new one.
Received-Installed.
I went thru the binding process again, worked this time. He drove it until the battery died.
"No problem son, lets recharge and continue the fun."
It was a one time event. Try to recharge, but was not working. Frustrated on the phone again. This time they send me another Transmitter and controller. Installed - nothing. At this time I was multiple times on the phone with them. Claimed Live Online services does not work. In April I send everything back with the request set it up so it runs. (I had to pay for shipping).
Received the car last week. We turned the car on, and it was moving forward without doing anything, but it was driving forward, not backward. They did not send me the charging cable back another wait and did not adjusted it right.
This "company is so unprofessional and incompetent to run their organization. And I guess the reason you wit so long on the phone is because they getting a lot of calls. They don't deserve a star at all.
"