"I think NitroRCX is the consumers biggest rip off artist ever encountered. I encourage you to look into goole and see all the crap others are going through just like me. Start at the bottom and read all the lies and non responses in my e-mails to them.
You’ve called me before with no problems. It’s ***-***-****. Please have an owner or manager call me.
From: Nitro RCX
Sent: Friday, December 31, 2010 9:56 AM
To: Byron
Subject: Re: Refund of Product
Dear Byron,
We've been trying to contact you with the telephone number on your profile and so far have no success. Please provide us with a number where we can contact you.
Sincerely,
NitroRCX.com
________________________________________
From: Byron
To: Nitro RCX
Sent: Fri, December 31, 2010 8:10:57 AM
Subject: RE: Refund of Product
Still waiting for a response.
From: Byron
Sent: Wednesday, December 29, 2010 9:06 AM
To: 'Nitro RCX'
Subject: RE: Refund of Product
I’m still waiting for a response. It’s been over a week since I requested a refund. I can’t understand how a company can have such horrible customer service. Be responsible and respond will you? I want to correspond with an owner. This is crap the way you treat people.
From: Byron
Sent: Monday, December 27, 2010 1:33 PM
To: 'Nitro RCX'
Subject: RE: Refund of Product
Charles,
I have not heard back from you on my response below. I would like to put this behind me as I have a very busy schedule as do you. Who is the owner of Nitro? I would like to correspond with an owner or manager that can approve my correspondence below please. I look forward to your response.
Thank you.
Byron
From: Byron
Sent: Tuesday, December 21, 2010 6:49 PM
To: 'Nitro RCX'
Subject: RE: Refund of Product
Charles,
With the problems we have had with this car and still having (break issue noted below was not addressed in your response) I accept your offer for a refund. I have attached a copy of the original invoice, a copy of the shipping invoice, and supplies list needed to run the car from a local hobby store. The shipping cost for the first return is $19.39. My assumption is the shipping cost will be the same for this return. I have compiled the total refund cost as purchased in sequence noted below:
1. Original purchase, starter kit, tax and shipping (See attached invoice)- $161.76
2. Items purchased to run and maintain car (See attached receipt)- $ 45.91
3. 1st shipping to fix defective car (See attached receipt)- $ 19.39
4. Repair cost charged by Nitro that did not fix problem with car- $ 75.10
5. This return shipping cost- $ 19.39
Total Reimbursement $321.55
Before I return the car, I need clarification on how this reimbursement sequence of events will occur.
a. Please respond to this e-mail as confirmation of agreement to the refund amount.
b. What assurances do I have from you I will receive this refund after you have received the car? I only ask this question due to the 2 broken promises from your company to replace the car and not repair it.
c. What is the time frame to receive the reimbursement check?
d. Once both parties have concluded the transaction, we both agree to absolve each other from any further actions in this matter.
e. Will you provide me with an RMA number?
I look forward to your response.
Respectfully,
Byron
From: Nitro RCX
Sent: Monday, December 20, 2010 5:41 PM
To: Byron
Subject: Re: NitroRCX Order
Byron,
We left the carborateur hole open so we did not damage the clutch. All you have to do is close the carborateur to about a mm opening. We are sorry for the inconvienence, if you are still not satisfied with the product we can have you send it back in for a refund.
Sincerely,
Charles
NitroRCX.com
________________________________________
From: Byron
To: Nitro RCX
Sent: Sun, December 19, 2010 10:10:54 AM
Subject: RE: NitroRCX Order
To Nitro,
As you know, I have been contesting that the car we purchased was defective. That the car throttle jambs in the wide open position yet you would not believe me and outright called me a liar on the phone. I have attached one of several videos showing the car with the throttle stuck in the wide open position. Keep in mind, this is straight out of the box and how you sent me the car back after supposedly repairing and testing the car. Notice the hand remote throttle is sitting on the table behind me so no one is even touching it as the cars throttle is stuck. I also have video showing the car breaks do not work. Due to the other videos exceeding 30 seconds on my cell phone, we are going to Verizon to have them put on disc so I can forward them to you as well. I always have contested the breaks did not work as well and between the throttle sticking wide open and the breaks not working, that is why the car crashed in the first place. I am now officially requesting a full refund for every cent I have spent on this car. Your refusal to fully refund my money will result in me sending these videos to the Better Business Bureau and to an attorney in which we will end up in small claims court. I have documented each e-mail, dated and written each conversation we have had on the phone as evidence of your refusal to cooperate in resolving this issue. Again, neither of us have the time or desire to do this legal nonsense but I will pursue legal avenues if necessary. I await your response.
Respectfully,
Byron
From: Byron
Sent: Monday, December 13, 2010 6:38 PM
To: 'Nitro RCX'
Subject: RE: NitroRCX Order
Why has no one bothered to respond to my e-mail? I am so frustrated that your customer service is so horrible. My child is wondering where her car is. Take some responsibility will you and do the right thing.
From: Byron
Sent: Wednesday, December 08, 2010 6:06 PM
To: 'Nitro RCX'
Subject: RE: NitroRCX Order
To whom ever I am e-mailing (I requested a name so I know who I’m dealing with)
Please read the attached e-mail below really carefully (in red font). This is an excerpt from an e-mail I received from you on December 7th.
-----Original Message-----
From: ****@****
Sent: Tuesday, December 07, 2010 4:42 PM
To: byron
Subject: NitroRCX Order
Dear Customer,
This email is regarding NitroRCX order number
after inspecting your car we have come to the decision that the car will be
repaired and not replaced. it will be $40 for labor plus whatever the cost
of the parts are. pelase advise as to how to proceed
Best Regards,
NitroRCX
Above you say you have inspected it as of Dec. 7th. Below (in red font) I received this e-mail from you today, Dec. 8th, saying you have not inspected it yet. What kind of scam are you guys trying to run here. It’s obvious you have not looked at this car yet as stated from an e-mail from your own company yet you said you did inspect it and found nothing wrong with it and want to charge me for it. How can you charge me for something you have not even tested yet to see if it was defective? Explain this to me!!! As far as your comment why would Michael say such a thing, ask him, he’s the one who made the commitment. The day I talked to him, I sat on hold for 20 minutes while he talked to his superiors then came back on the line and told me that was the decision made. If you would like, I could produce the phone bill showing my time on the phone. I would really like to resolve this in a civil manner without having to involve the Better Business Bureau (with copies of these e-mails), an attorney and all the crap you and I do not have time to deal with. Let’s just get this done. How much are you anticipating this costing?
________________________________________
Hey Byron we still have your car here with us. We haven't been able to test it out yet and see what went wrong. We'll try and update you once we're able to figure out where the problem occurred.
Best Regards,
NitroRCX
________________________________________
From: Byron
To: Nitro RCX
Sent: Mon, December 6, 2010 9:07:05 PM
Subject: RE:
From: Nitro RCX
Sent: Monday, December 06, 2010 7:41 PM
To: byron
Subject: Re: Shipping - Just in Time for Christmas
i do apologize for any inconveniences you may have come across. can you please provide me with your order number so i can look further into it, see whats going on, and get the car back out to you? again, i do apologize for any issues you have encountered, but i would be more than happy to help you out and get it resolved as soon as possible.
Best Regards,
NitroRCX
________________________________________
From: "byron
To: ****@****
Sent: Mon, December 6, 2010 6:36:26 PM
Subject: RE:
This is my 3rd e-mail requesting status of our car we sent in a month ago. Where the hell is the car. It says 10 days below. Why will nobody respond. What kind of company won't respond to a customer that has a child wanting to know where their car is. You sure take the time to send me e-mails asking me to spend more money but won’t respond to customers after they have already given you money. Get your act together and respond. WHERE IS THE CAR.
From: ****@****
Sent: Monday, December 06, 2010 1:45 PM
To: byron
Subject:
Nitrorcx Mailing
13240 Amar Rd
Industry California 91746
United States
________________________________________
From: Nitro RCX
Sent: Wednesday, December 08, 2010 5:04 PM
To: Byron
Subject: Re: NitroRCX Order
Why would Michael offer to replace and repair the car FOR FREE if it wasn't a defective item? If it wasn't defective that means the car was crashed and damaged by the user and it's not something that we should cover. You're trying to say that no matter what happened or the state of the car before you drove it, Michael is just going to give you a new car. Sorry but that is not something we do. The only way we can fix this car for free is if the car was indeed defective upon arrival. If you don't want to pay for repairs we can ship the car back to you and you can try to fix the car on your own. Get back to us and let us know where you'd like to go from here.
Best Regards,
NitroRCX
From: Byron
To: ****@****
Sent: Tue, December 7, 2010 6:36:21 PM
Subject: RE: NitroRCX Order
Absolutely not. I personally spoke with Michael and he assures me that if
the car was determined to be defective, it would be replaced and if not, it
would be repaired AT NO COST TO US. I am holding Michael to his word on
this. This car malfunctioned no matter what you say. I will accept the
repairs but will not be willing to pay for it only because Michael assured
me there would be no charge not matter what the results of the inspection of
the car turned up. I would also like to know the name of the person I am
communicating with. Please respond.
"
"Great Car! Fast and shipped in excelent condition !
nice job NitroRcx"
"Retailer has great prices and very fast shipping. The product I purchased was exactly as advertised and half the price of other stores."
"It's a real pleasure dealing with nitrorcx. They are reliable and provide good online service. The crawler that I purchased
had minor defect and they actually going to ship me the defective part after my feedback online.
They offer good price and value for the rc items..
Why wait, go ahead and order today......"
"My kids love this stuff. Would like to shop few more items from this seller."
"It was Shipped timely and everything was correct, the option to change your shipping has saved me a bunch of money"
"I always wanted an rc nitro truck, but there were so many to choose from. After about an hour of viewing all the trucks NitroRCX has to offer I decided to go with the 1/8 scale Madstorm RTR package. It took 4 days for the package to arrive(which I think is awesome) to my house. NitroRCX notified me about the shipping process almost every day. When the package arrived, I opened it and was very happy with its condition. Clearly, NitroRCX cares about their customers, which makes me very pleased. One time I ordered an rc airplane from a company in China. Let me just say that happy I wasn't when the package arrived. HUGE different if I was to compare. I haven't got the chance to run it for the first time yet, but maybe if my girlfriend decides to wake up any time soon, so we can go to the hobby store and get some fuel for it, and I'll get to try it out ;) "
"The Rally Monster car was sent out the day after I ordered it. It was deliveried within 5 days. The car looks to be well built and looks great. We charged the battery and got it out to run it. The car Rally Monster is very fast and handles great. The only downside is the short battery life. So, we will look at buying a 2nd battery or a bigger one. "
"have ordered several times excellent service and quick response to any emails. orders have always been correct and products are quality."
"i like web NitroRCX.com good Price"
"THE ORDER CAME ON TIME,AND THE 2.4 FLY SKY WAS
OUT STANDING FOR THE PRICE,I WOULD SUGGEST IT TO ANY ONE.BUT AN EXTRA RECEIVER OR TWO I DID HANDLE MORE THAN JUST ONE RC ITEM BOATS OR CARS IT SAVES TIME AND MONEY.EXCELLENT ITME."
"Excellent store that provides good selection of products and parts with fast delivery."
"NitroRCX filled and shipped my order,I had it in 2 days , all the way from the west coast. Merchandise was exactly as represented and worked perfectly. I can reccomend them and will buy from them again.
Austin"
"These parts are amazing, and you defently need them and nitrorcx let's you buy them for an amazingly cheap price! The parts were really easy to put back on, and I'm only fourteen and it was really easy! Still working today! Great value!! I suggest these pieces!"
"I am very happy with my purchase from NitroRCX. Fast and accurate shipping. I will purchase from them again and again."