"Need to return the item without having to jump through a bunch of hoops, it was not what I expected "

"I cancelled the order an hour after placing it via the website.
Yet, the order was shipped out and the shipping cost was quite high.
I called customer service and they waived the shipping cost. I still kept the product as a thank you gesture.
In the end, a positive experience"

"There was such an amazing difference in the air quality with my first purifier, a week later I decided to buy a second one. It is a HUGE improvement in my home!!"

"I put the bag in my bedroom near where the smell is radiating and maybe it was in my head but it seemed to work right away for about an hour.....back to the grossness :( can I get my money back??? I feel like I was scammed. "

"Ordering experience was smooth and easy. Product description was detailed. Delivered in a very timely manner."

"Thank you for such great service, I love my new pads! They are AWESOME!"

"Quick shipping! I help run a foster based animal rescue. Currently have 5 dogs, sometimes more. I have two hospice fosters that have potent urine. I just started using it, but it has masked the odor but it seems I will have to continue putting it down when my dogs run on it. I used 25 lbs within first 4 days and do not have a large yard. But I had a lot of urine smell once the sun hit it. So, I can update later once I get more."