"My husband bought a beautiful pair of Frye boots for me from Nordstromrack. They were delivered a day early than expected and in perfect condition. They fit, they're comfortable and the best thing about them is that they can be resoled making them worth every penny. Frye has a 2 year warranty for boots bought direct from them and one year when purchased by an authorized reseller. I sent an email to Nordstrom to ask if they were an authorized agent of Frye boots. I told them I didn't foresee a problem- just wanted to know in the unusual event I had an issue, that Frye would recognize them as an authorized reseller. I received an acknowledgment of my email and an assurance my query would receive a response within 24 to 48 hours. Several days later, after receiving no response, I sent a second email with my original inquiry and stated it was my second request. Another acknowledgment reply was received and, again, I failed to receive a response to what I think is a simple and reasonable question for a boot purchase in that price range. It was well over 2 weeks since my original query when I sent my third and final email when I once again stated the purpose of my email, the disappointment and frustration at their lack of attention and that this would be my final attempt at contacting them. I resolved to review their website's poor customer service on every online review site I could find if my question was not addressed within their promised 24 to 48 hr timeframe. I don't feel I made an unreasonable request or that this is a minor issue. You can resell the highest quality merchandise that arrives as promised but if you do not make your customer feel valued and comfortable with the purchase they made, with a reply to a reasonable question, how will they treat a customer that has a problem with or is unhappy with their purchase? I don't plan to find out."