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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2020-09-17

Awesome Support

"Was not sure on part called in the Service Clerk was on point. Immediately was able to identify part, it was easy and fast! Thanks She was GREAT!"


Verified
5/5

2020-09-16

Easy Searching

"Straight to the part and quick service"


Verified
2/5

2020-09-15

Website blurs

"I had to try three credit cards before this order went through. All cards are good. The site makes online shopping laborious, it is slow and requires extreme patience. At least Reuben in your parts department is great!"


Verified
5/5

2020-09-11

Nice Savings

"Easy navigation and nice layout. Found all the parts I needed easily. Assistance from Mariella over the phone was a huge help. Give her 5/5 stars"


Verified
5/5

2020-08-25

Great Web Experience

"It's great to be able to order and pay online from a local dealer."


Verified
5/5

2020-08-24

Parts Dept

"Easy to order parts. Staff friendly and knowledgeable."

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Verified
5/5

2020-08-23

"Parts were easy to find and check out was quick, clear and easy."


Verified
5/5

2020-08-18

Caught what I missed

"I ordered some bushings for my car and the parts\shipping folks called me to enlighten me that there's a right and left bushing! And also gave me the parts #s for all the nuts and bolts. Would've taken me days to find those online. Sharp staff. Will be back."


Verified
5/5

2020-08-11

"Order Wrong Part Number was contacted by Henry in Parts. Extremely
professional and courtesy.
"


Verified
5/5

2020-08-07

"it was awesome! Thanks for the image of sllbghe parts snd how you have them numbered. Great job! Made ordering so fast and easy@"


Verified
5/5

2020-07-28

Mariela has great customer service at VW Norm Reeves in Irvine, CA

"The parts are at a affordable price and that helps for the labor costs that Volkswagen service departments charge. "


Verified
5/5

2020-07-12

"Super easy. Thanks Norm Reeves."


Verified
5/5

2020-07-02

Quick and easy parts shopping

"Easy to find, easy to process, good experience."


Verified
5/5

2020-06-21

$SAVED

"I was missing the little knob for the Sideview mirror control. The dealer wanted about $260 to fix the issue. I bought the whole unit for $70, pull the little knob off and put it on myself. why couldn’t they have done that?"

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Verified
5/5

2020-06-19

No need to set up an account!

" Fast and easy to find parts, Best of all no requirement to set up an account and no points program! Which means you're not overcharging me and then paying me back later on as a favor. I hate it when vendors do that.

Good job!
"