"Several months ago I inquired at Norman Camera in Grand Rapids about camera I wanted to purchase. Because of the high demand for this camera they placed me on a waiting list. On Friday morning of this past week I received a call that my new camera had arrived, I would like to thank the entire staff, Brennin, Andrew, Alex and Michael for their professionalism and customer support to make sure I was satisfied and knowledgeable of my new camera. Their dedication to customers is exemplary. Thank you. Lynn Benedict "
"Return shipping policy is outdated. I returned a product after it did not work out for me and even though I paid my own return shipping (only $7.60), they proceeded to charge me for the original shipping charge ($12.83), even though it said free shipping (not sure why their company gets such awful shipping rates compared to my own). When I asked why they told me to read their policy. So I ultimately lost $20 by buying from this retailer. I also received the $500 camera in a beat up box with cheap industrial looking pink packing foam that were dirty. Needless to say, it did not feel high-end nor was I excited about receiving my new camera. I would suggest using Adorama Camera instead. I ultimately bought a different camera from there and the experience was much better.
While I understand companies might want to protect themselves from returns, why would an out of town customer want to buy from this store with the risk of losing money on a return item? The outbound shipping should be apart of the cost of business, and the customer should ultimately pay any return fees, with many retailers now covering even return fees. In my opinion, there are much better retailers out there that will make you feel safe when buying. Go there instead. "
"I had ordered a very pricey new lens from them and received the item on time. Unfortunately, the lens inside the box was stolen and the you could clearly see that the shipping carrier taped over NC's tape. I quickly called Phil from NC and explained the situation, and that I needed the lens the very next day before 3pm as I was going away for the weekend to photograph a wedding. They quickly sent out a replacement and filed a claim with the carrier. All of the tough work was done on their end and thankfully I received my new lens right before I left for my trip as they shipped using overnight. Crisis averted!"
"Purchased items online from them and never received items. They told me that they would not be replacing the items nor refunding my money. Also said it's my fault if I live in a "high crime area" and that I should file a police report! Really????? Never shopping here again!!!! NOR SHOULD YOU"
"I purchased an item that was mis advertised as working on Sony cameras. It did not work on mine (Sony A7ii) so I requested a return. First, I was told I would have to wait to see if Norman Camera would even approve my return (which I found insulting considering they were responsible for the mis advertising) but then they informed me they would not pay for the return shipping AND they would not accept it if I did not return it with insurance and a return receipt. These requirements cost me $15.05 (for a $95 item). Of course, I will not purchase anything from Norman Camera again, and I caution anyone, only purchase from them if you know for certain you will not need to return anything (or have to deal with customer service at all)!"
"I fell Norman Camera is really a good online shop, just like another online store www.wiseupshop.com.
I fell the quality of Norman's camera is high, but the price is a little expensive for me.
Usually i use the Norman camera's camera for video recording ,and i fell the image is
really amazing, so i like the shop very much."
"Over the last several years, I have purchased just about all of my camera equipment from Norman Camera in Kalamazoo. I will tell you something, this store is very special. It is a camera store that is run by photographers and has photographers on its sales staff. I have dealt with all of them and I will not buy any of my camera equipment from any place else. They have an awesome web site but even more, they are a brick and mortar store that stands behind what it sells. Do yourself a favor and try them. You won't be sorry."
"Great service.
Very easy to order, easy to track my shipment and great follow through.
Thanks Norman.
Phil Radin"
"Had to wait some time 'cause they were out of the Nikon D3200 I ordered. When it came in I as notified they would ship it FedEx overnight, but it was over the weekend so it took three days. I was happy with that and will gladly order from Norman again. "
"Very pleased with Norman Camera. Ordered the Nikon D7100 on a Wednesday (12am) by 12pm on the same day, my order has been shipped. I received my package on Friday around 12pm in great condition. This was with the 3-5 day shipping option too!
I would definitely recommend /use them again. "
"The item I got was shipped very fast. It arrived on a Saturday afternoon, which was totally unexpected. "
"Very Satisfied. The item shipped was exactly what was ordered. I received it within 3 days, during the holidays. Only one note: the item sold would have fitted in an envelope and there was no need to use a large box to ship it. I am sure the shipping charges would have been reduced"
"Great service. I really appreciate all their help. Phillip DeZwarte did an excelent job. Everything was as he promised me. The shipping speed was amazing. Thank you very much."
"Fast delivery, good packaging so product didn't shift during transit."
"Very fast service ordered and received my camera in the same week.
Competitive in price very well satisfied. Could not have asked for more!"