ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2004-07-31

"Great seller, fast shipper. Placed order over the phone - sales rep was friendly, courteous and there was no pressure to buy any extras. I had to call them for the tracking number, again very courteous and helpful. Received item in great shape. I would recommend them to anyone!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-29

"These guys were great! I finally got enough money to buy the 1D MkII, and nobody had it in stock anywhere. In a frustrating search over the net for camera stores, I happened upon Norman Camera...took a chance and made a phone call to them to check their stock. Just got 2 in the day before. Extremely courteous, answered all of my questions, took plenty of time with me. Family-owned, I understand they've been in business in MI for a long time. I ordered a Canon EOS 1D MKII on July 20, then ordered two "L" series lenses the next day. Packages arrived as promised on time and perfectly packed. I usually order through B&H, but now Norman Camera will get all my business. Outstanding job, guys!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-26

"Good communication and very good prices. Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2004-04-23

"The transaction was wonderful! I never had any pressure to buy accessories and the order was shipped very quickly. I will order from them again and recommend Norman Camera to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-27

"Ordered Canon ZR65MC. Very good price. Ordered and shipped same day. No high pressure for additional product or services. Would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-17

"Overall 4.5 rating out of 5. Ordered Canon Optura 20 about $39 more than others because of their reputation and reviews. I got exactly what I order... New, sealed and 3 business day delivery via Fedex ground at no charge or sales tax. This is a authorized Canon web dealer so my coupon for the free software and 32MB chip can be used. Questions were answered professionally and politely when I ordered over the phone. Follow-up question via email took 24 hours. Only ran into one snag on order where they said he would email me the tracking number and didn't. This resulted in a phone call back and about 15 minutes of my time. Overall very good, honest, knowledgable and english speaking with no add-on sales pitches. I would not hesitate to order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-10-07

"I called Norman Camera after cancelling my order with another online store. The sales person was friendly and put me on hold for a couple minutes to physically check the stock. He came back and told me it was in stock with the item in his hand. The item was shipped that afternoon and arrived today. Norman Camera will be one of the stores I will buy from in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

5/5

2003-08-08

"Excellent service. I e-mailed them requesting availability of a Nikon 12-24 DX lens, and received a response that more would arrive the next day and they supplied me with an 800 number to call to order. Upon calling, the salesperson did not merely take my order, but established the fact that I would be able to receive one of the lenses. Received two days later as promised. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-16

"Agonized over two months as to where to by a digicam. After reviewing resellerratings I decided to try Norman Camera. I ordered a Minolta DiMage7i for 699 on April 8 & received it on April 10. Two days from Michigan to Pennsylvania ground shipping @ 6.95 was pretty impressive. I was so shocked that the salesman took my order without even suggesting any type of accessory or warranty that I forgot to order a cf card! GREAT co to deal with. For anyone out there banging their heads into walls in total confusion over internet ordering, feel free to order with confidence from Norman Camera. Thanks Norman Camera and resellerratings.com!!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-07

"We purchased a Nikon 5700 and this business is on the top 10 honest places you will find on the web.
We ask them to sign our fax to make sure it was U.S product and they didn't have any problem with doing that. The item was received next day using FedEx.
We look forward doing business with them.
I Highly recommend this business to all.
If I had known about this business before, I would have save so much trouble with my previous orders.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-28

"I was shopping for an Olympus D-550Z ,and before connecting with Vincent at Norman Camera ,I was offered many deals. I heard every flim-flam story you can think of. Save yourself some time and some money. Talk to Vincent first..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-10

"An absolute pleasure. I submit an order and it is shipped as promised without a "confirmation" phone call or any other New York nonsense.

Exactly as shopping on the web should be.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-01-07

"Purchased an Olympus E-10 digital camera from Norman Camera. Price was just "ok" but given their reputation in various online fourms, the significant cost of the camera and the potential bad pixel problems with the E-10, I decided it was worth the extra money to go with a reputable dealer.

They would not negotiate the cost of the camera but did give me 50% off (a $8 savings) on a Hoya UV filter to protect the lens. The item was well packed and shipping cost for 2 day air was incredibly cheap. I am very please with Norman Camera and would buy from them again if the price for the item is competitive.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-19

"I got the Canon ZR45MC miniDV camcorder. It was priced very competitively, although more than the cheapest site (about $50). I was able to quickly talk to a real person to make my order without being put on hold. The salesperson was knowledgeable and helpful in giving pre-sales info. They gave me free UPS ground shipping and it was delivered in 4 days. I, now, recommend them to others and would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-09

"Purchased a Nikon MB-D100 from Norman Camera when the item was hard to get. They came through with flying colors. Thank you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process