"Needed Longer Combo Wrenches, Northern Tool Had Exactly What I Needed… On Sale Also…"

"There was NO opportunity to enter the discount code (283430) I was provided less than 30 minutes prior to this order."

"This was a smooth ordering experience. Thank you. I like that the website shows what is back ordered and when it will ship."

"Easy, user friendly good price"

"I was Lost Then I was Found Blind then I could See Deaf then I could Hear Mute then I could Speak I hope you Know the great Physcian as I do."

"Ordered a D.A. sander came with a bent pad. Called a customer rep she said it would be 24 to 48 hours to get an answer to the problem. That was a week ago not good business. Car had to be painted in 5
Days still have not received an answer back. Very frustrating "

"Ordered a gas engine compressor. Got a lot of phone calls about when it would arrive, but it never did. After many phone calls to the shipping company, no one could tell what happened. Finally got somebody at Northern tool to reorder the compressor, and it arrived ok after a few more days. The problem seems to have been more the shippers than Northern Tool, but we had a good customer waiting, and they were in a hurry. All we could tell them was nobody seemed to know where it was."

"Better than Amazon ordering!!"

"I looked over the web for the same Tow Strap just to check Prices.
I found other locations selling the Same Tow Strap (By Brand) and others selling a Similar Tow Strap (Not the same Brand but with the same Description).
For the same Strap, Northern Tools was the same price as the other sites lowest priced Strap. Also, the picture of the Tow Strap at Northern looked like the Description (4" Wide Strap etc).
The pictures of the Similar Tow Straps at the other sites did not look like their descriptions (4" Wide Strap etc) and the 1-5 Star Ratings given at the other sites by their purchasers of the Strap had many more Low Ratings (Which makes me wonder what I would be getting).
Descriptions are required of course but Seeing is believing if you want to feel good about the product you will be getting.
I guess, in the end, the pictures are all you have if you can't actually pick up and examine the item you want to buy. "

"Using your online system is a pain in the ****.
Item prices do not populate reflecting promos unless you know how to “order from a catalog” and enter catalog code. Why don’t you include disclosure of this on the catalog cover?
I can order from Amazon in a minute.
I spent 20 minutes, or more, ordering from you.
Your order entry system **** and I would only use it again if you had something I could not find elsewhere.

I hope my comments help you improve the buyer experience. "

"Real easy, fast-no delays, and a really good price!! I will definitely order from Northern Tool again in the future!"

"So far very positive, people on the phone were very helpful and knowledgeable. Once I receive the product, I will be able to post a more accurate review. Could I please get a 24 hour delivery notice when the product is shipped to insure I will be on site for delivery."

"Good prices. I used to frequent Northern Tool stores where I lived previously. A great vendor for industrial tools and farm supplies. I am happy to do business with NT online when it is practical to keep this business alive. "

"Company has always been good. Sales are great"

"website has issues took me 3 times to make a purchase"