"The mirror arrived with the frame damaged at one end. I called their customer service telephone number and got a recording. I called two more times and again got a recording. I have sent an email and no reply. I've even contacted my credit card company and told them to disallow the charge and still no return communication. What gives with these people?"
"The mirror I ordered was of superb quality and precisely as described. I was very pleased with the customer service and the pricing. "
"Great pricing and customers service purchase was hassle free."
"Great price . I purchased a vanity and almost could not get it unwrapped. I was very impressed with the way it was packed. would buy again "
"I placed my order and all went well at first; I received a confirmation via email and the funds were withdrawn from my bank account. Then a week later the funds were returned. I called them and asked why, the woman told me she wasn't sure and asked to call me back. Two days had gone by and no return call so I called again, this time a recording came on and I left a message and then a few days later I sent an email. No one called me back or replied to my email. Finally I called multiple times in one day each time my call was sent to a recording finally after the 10th call someone did answer and she told me my item had been on backorder but was set to ship the following Monday (it was Friday), I asked her if I would receive an email confirming the shipment and she said I would. Monday came and went and nothing, on Wednesday I called back and again was sent to a recording! I became angry, I emailed them and demanded they cancel my order and within 24 hours they cancelled my order, how quick they were to cancel my order . . .!!"
"I placed an order for a bench from NotJustMirrors. A week went by and I decided to look at my order status online. It said "processing". So Another week went by and I checked again and it still said "processing". So I wrote an email to customer service asking about my order status. I did not get a response back, so I wrote another email a few days later. Still no response. The 3rd week comes around and my order still says "processing", so I call customer service and get a recording. I leave a message explaining my frustration. I now want to cancel my order because I am not happy with this service. So I send a third email asking them to cancel my order and to please contact me. Well, I got an email in about an hour saying that my order had been cancelled per my request. No explanation, no apology. Strange how they were so eager to cancel my order rather than actually ship my order. Oh Well. Their loss. "
"Tremendous packing of the cabinet. It arrived secure and in pristine condition. Highly recommend seller!!!!!!!!!!!!!!"
"Excellent experience with notjustmirrors. When we placed our order in the first week of Dec 2009, we did it by phone. We received our furniture exactly one week later in perfect shape. It was over 700 lbs., so I am glad my husband was at home to help the driver. I am thrilled with the quality of the product and notjustmirros was the best price on the internet. will definately shop with them again."
"I just received the two Uttermost Mirrors I ordered on the Feb 2nd. The mirrors are really nice and exactly as described. Great customer support and fast shipping and best of all Free Shipping. I will recommend to my friends and I will buy again."
"I placed an order with Notjustmirrors.com. They sent me a confirmation email. then they wrote to me the next day and said they made a mistake on the pricing of the unit. So unilaterally they canceled my order. When I tried to re-order the same item, not only did they triple the price, the shipping cost was more than twice as before. I wrote and complained, but they never responded to my emails. No apologies, no nothing. Why would I want to give my business to them? "
"I bought the Powell Masterpiece Large 3-Door Hall Chest - 239-338 form notjustmirrors.com it arrived as promised within a few days it is absolutely stunning the customer service was great very knowledgeable and helpful it was a pleasant shopping experience that i would recommend to everyone! "
"Excellent service. Followed up with me to make sure I ordered the right mirrors, even put me in touch with the manufacturer to discuss the finish and other options. They used a good carrier and the mirrors arrived without any damages, even the boxes were in perfect condition. The quality is exactly what I expect from a US manufactured mirror, nice fit and nice finish. I will definitely order from this site again."
"I was very happy with the mirror I received. Exactly as described, and best of all Free shipping!"
"JUST A QUICK NOTE, ORDERED A MIRROR (COOPER CLASSICS) FROM them ABOUT 2 WEEKS AGO, WAS NOT 100% SATISFIED WITH IT, ADDRESSED THE ISSUES AND they PROMTPLY RESPONED. WITHIN A WEEK, HAD THE ORIGINAL MIRROR PICKED UP AND A NEW ONE RE-SHIPPED - GREAT SERVICE! I'M NOW 100% SATISFIED WITH PRODUCT AND 200% SATISFIED WITH THEIR SERVICE . THANK YOU"