"This company is a complete scam. We ordered from them and when we went to pay them they asked for our routing number and account number for our checking account. We didn’t think anything about it. We never received our item. We called our bank to dispute it and they told us if it would have been done by our card number we could dispute it. If it is done by routing number you can’t dispute it. It was a very hard lesson to learn and an expensive one. I just don’t want anyone else to be scammed the same way. Never give out your routing and bank account number to anyone. They even tried with .16 cents to make sure they could get the money out. Also when we really looked at the address, it’s an apartment number. Businesses don’t run out of apartments! FBI is now involved so hopefully they will arrest these crooks, but wanted to give everyone a heads up!"
"After a month of telling me it will be here next week I finally threaten them with going to the BBB of New Jersey I received my part the next day but it was the wrong part now they won't give me a refund so I'm complaining to the BBB and we will see if they r legitimate or just scammers and thieves do not deal with these people who still have my $220"
"Needed Brakes for my Lexus and Chris helped me get the correct parts and fast!"
"Well down guys. They treated me right and got my order processed fast."
"Ordered at part that was never delivered even though the said they made attempt.. contacted them about the part and was giving the run around long story short they said the would refund my money back when the received the part back. They get the part back in said they hit the button on my refund in it should take 24-48 hr to show on my bank statement in it never did they gave me the complete wrong number for the manger and when I was able to speak to some one verbally I was told my refund had been return and to call my bank which was a lie I basically had to dispute the charge through my bank to get my money back.. pls beware do not order from them even in my emails everytime I conveyed with the company I was a different person responding they are bad for business don’t order from here unless u like wasting money they will gladly take it with the quickness but won’t return it. Scammers they are fraudulent ppl at its best!!!!!!"
"Ordered my parts through this place. Paid online. A week later, three emails and about 25 calls later I still cant get to talk to someone about where my order is when can I expect or if they even processed the order. This place is a scam! Buyer beware. "
"I ordered a part from parts world and I'm trying to get ahold of them so I can find out where my parts are I call them the put me on hold for one hour and still waiting for someone to pick up nobody did so it is easy to order but it is another thing getting the parts so if you can order from someone else you should I have tried emailing them I tried calling them I gave them my order number I gave them invoice number I gave them my vin number I tried everything I can think of and still no response so good luck ordering from OEM parts world "
"these guys took 3 weeks to get me my part, then sent me bare, unpainted piece. Never corrected their mistake."
"Ordered part and received wrong color. Initially promised to correct, but then stopped responding."
"I called about a transmission and was told that the part was available. They even sent the information in writing after several conversations. When I got ready to pay with my debit card in hand, the manager told me he would call me back in an hour but never did. I called him back and he said it the original part wouldn't fit but they had another one in stock for $300 more. I think they reel you in knowing you need the part and try to get more money! Scam artist!!!"
"I purchased 4 items online from OEM Auto Partz, a subdivision of Browning Auto Group. I paid for them online and then after the transaction and charge were processed, this company increased the price. They then directed me to repurchase the items but my information was not saved in their system and the debit for over $400. was already debited from my charge card. They could have simply eaten the $23.37 difference since it was their error or they could have notified me they would run an additional charge but no! They wanted me to repurchase the entire order and pay another $425.72 and trust them to credit back the first debit. Their website did not save my data so I was supposed to re-enter all my ordering data. It took me 20 minutes the first time I did it. Upon realizing this I instructed them to just, “…run my FN card” for the difference. That’s a reasonable request right? Don’t make me repeat the entire process, just charge me the difference even though the mistake is all yours. It seemed ridiculous for me to authorize another $425.72 charge when they already had a payment of $402.35 but Ted Hawkins who refers to himself as “RC’s Manager” (what is RC?) sends me a condescending email advising me they are sorry that “I don’t understand the process” and advised me to shop elsewhere. He also says he doesn’t appreciate my language towards his employee. I never denigrated his employee, I expressed my complete dissatisfaction with the manner in which OEMAutoPartz.com handled (mishandled) the error their company is entirely responsible for. The customer is not responsible for pricing errors on their site, are they? Once a transaction is completed and payment provided, that should be the end of it. They should say, “Oops, we screwed up. Correct the website price and ship this order, our mistake just cost us $23.37.” But Ted Hawkins apparently believes the customer is always wrong, that OEM Auto Partz’s mistakes should be passed onto the customer, that their error should result in a customer debit total of $828.07 for the purchase of $425.72 worth of car headlights and the customer should be treated with scorn and contempt.
An ethical company would have corrected the price online and honored the transaction because it was their mistake. But Ted Hawkins and OEMAutoPartz.com lack the integrity to accept responsibility and/or correct their mistakes. In a time when word of mouth marketing casts a global shadow, OEM Auto Partz demonstrated their company’s complete inability to care for the customer. Ted Hawkins is clearly not cut out for a position in retail sales and is absolutely clueless when it comes to the process of customer care. He and OEM Auto Partz could care less about the customer. I received multiple emails advising me that my order was summarily cancelled yet the debit is still showing on my card. Do business with OEM Auto Partz are your own peril. They are not reputable and will change the price on you AFTER you pay them. I own two businesses and if I had an employee like Ted Hawkins mistreating my customers in this manner I would terminate him in a nanosecond. There is no excuse for such negligence. RC Manager Ted Hawkins made three huge mistakes. He failed to catch pricing errors on the company’s website, failed to preserve the sale and relationship with a first time customer and failed to recognize both mistakes resulting in creation of this review. I have documents, emails and screen shots of my bank account’s debit to back up every claim contained in this review should anyone wish to see them. The order number was 4244 transacted in January 2014. Ted Hawkins has an email address of ****@**** so I can only guess that OEM Auto Partz & Browning Auto Group and RC (whatever that is) are somehow intertwined. How many fictitious business names does this company have? Their invoice shows them at:
OEM Auto Partz - Dodge Chrysler Jeep Ram,
18803 Studebaker Rd
Cerritos, California, 90703
***-***-****
****@****
I swear the statements provided above are true and have ample evidence to prove it.
"
"Item was ordered on Black Friday. Payment was fast and easy through PayPal.
Item was shipped the next business day and arrived via USPS Priority Mail two days after shipment. Shipment was properly protected in a Priority Mail box.
Great seller. Very prompt processing and shipment of order."