"Requested the item received an email summary setting the expectation of a foloow-up. Crickets!! Called no answer, emailed no response. UGH!"
"I understand the strike caused part availability issues. But the customer service is horrible, there is no order acknowledgement , no call back when you call. And no parts have been delivered yet. No clue if they have shipped or not. They have charged my CC for sure however. "
"Order #4497645 Cancelled with out notice. Called and advised part number had changed and they would send an email to my to repay and order would be processed correctly. No email as of yet. "
"It's been a week and still nothing hasn't even shipped out yet never got a confirmation email for shipment just payment buy elsewhere next time I had to purchase a 2nd set of gaskets from Ebay and where the same gm gaskets just $15 cheaper now going to try for a refund here "
"I placed an order on Nov 12th, 7 days ago. I've emailed support 2 times over the last 2 days for an update and have yet to receive a response."
"There is no response from customer service
Shipping is expensive "
"Getting the correct part was easy as putting in a vin number and insuring the correct part was sent for my vehicle. I am guessing no returns here as long as you put in the correct vin."
"Mats arrived. Excellent condition. Fit the factory installed locking pins perfectly. Very satisfied !!!!!"
"I placed and a week ago. I have no part. No one answers email. "
"No update on the order status. Parts haven't shipped. "
"The department that's responsible for online orders could be more organized. Once the payment for purchases are received, there should be an immediate movement of orders to develope tracking numbers from the method of shipment. This process is missing from the online ordering department. My order is still sitting from 7days ago. Thanks for the opportunity. "
"No contact after order placed, 10 days later receive a partial refund with no explanation. Called their customer service number, the ONE person to help is on vacation. Now weeks later I have no parts, no receipt,and no clue what's happening. "
"We ordered AC parts a week ago. The only correspondence we have had was they received our order. When you click on the link to check order status all it shows is we made and order. When I call to get a status on my order I’m being told there is only 1 guy that hands the internet orders and he is on vacation.
Their customer service ****"
"I realize GM was having a strike, but I never got a reply phone call after many left messages , both voicemail and with other countermen. "
"Their website said my parts were in stock. I ordered and paid for them, then got an orde confirmation. A few days later I got another email saying they had cancelled my order because they didn’t have my parts. Very disappointing!"