"I have purchases so many of these lights for friends, family, and personal use and they last forever. The first one I bought over 8 years ago is still going strong. Hard not to keep updating my collection when they have such fantastic new products available.

If I could only own one brand of light, hands down it would be Olight!!"

"The best ever flashlights and o'pens. There customer service is fantastic. Offers a few payment methods. And they move as fast as possible to get all orders out. "

"I own 3 i3E EOS, an i5T EOS, a Valkyrie Mini PL2, a Valkyrie mini IR, and a Seeker 3 pro bright. I've also owned a Valkyrie Pro IR laser/white light.

Overall i have found olights to have outstanding quality and at an outstanding price. Some of the models were works in progress, but i especially like the i3E, i5T EOS and Valkyrie mini models. The Valkyrie mini models especially are truly outstanding lights, at any price.

Olight also has amazing customer service. "

"Warrior x pro is a really good light but after using it for a couple months now the battery "

"I have several olights and these are by far superior to any other light out there, and as far as a company customer customer service is hands down the very best, I wish all companies could be just half as good as olight"

"I had reservations about ordering from here, because of BBB rating, but I got a good deal on a flashlight, and figured that my credit card company would refund me if I did not get my product, but I ordered from them, and got tracking number, and went to usps, and had usps send me updates, and received item within a week with cheap shipping. A+"

"excelente calidad de equipo y artículos. Rapido envio. A+"

"After running the PL Pro Valkyrie on my AR with a pressure switch, I bought a second one for a new Sig MK 25 P226. Reached out to Customer Service and they responded within minutes, which was after 7PM central time. Resolved my issue and had me happy! This is my 6th weapon light from Olight, and my 8th overall. Will continue to buy them and recommend them!"

"First, the Olight wed-site is very clumbsy and laborious to use. Second, the availability of Javelot Pro, Javelot Turbo and Javelot Pro 2 battery packs are a real joke. Olight is telling their Customers that you can have a spare or backup battery pack ready in case of an emergency but cannot or won't sell these battery packs. Out Of Stock is all one ever sees. I had a Javelot Pro and it only needed a new battery pack and had to return it for a new Javelot Turbo, which I like very much. Now I have been informed that the Desert Tan Javelot Turbo battery packs have been discontinued. I was informed by Olight that if I needed a spare battery pack to just order the black replacement, which is still Out Of Stock. Olight was once a very good or Great supplier but this business is for Sure, Going Down Hill and fast... Concerned Customer of many Olight products~!"

"I've had my warrior for over a year now. Handy, easy operation, battery last forever, love the low and high operation, the brightest light I've ever had. Fixing to get two more. Thanks olight"

"Order for my boyfriend who already has lots of olights and he love them they are great flashlights "

"I have received OLight products in the past as gifts and I have purchased for my self before and I have recommended them to several coworkers as we use lights a lot. I decided to order several lights as Christmas gifts for them. I purchased them on December 15, 2021and they were paid within minutes. When ordering OLight indicates FEDEX shipping and when I went to check the shipping status it indicated that my order was shipped December 17, 2021 from China. I was concerned that they will not be here in time for Christmas so I looked for a customer service number on their website and could not find one listed? after disbelief that they had no phone number listed on their website I emailed with two simple questions. Where is my order? and when will I receive it? I have copied and pasted the email string after that and it is pathetic and laughable.


9:52 AM (6 hours ago)
to me

Dear Joe,

Thank you for reaching out to us.

We are sorry to let you know that the related colleagues who are responsible for phone calls are having holidays now. And we will ship out orders which depend on the inventory and also the shipping address since we have several warehouses. Your understanding will be much appreciated.

Should you have any further questions, please feel free to contact us.

Yours sincerely,

Sherry Zheng
Customer Service Specialist
Olight USA
24D Worlds Fair Dr.
Somerset, NEW JERSEY 08873


Joe Johnson
10:51 AM (5 hours ago)


you have no customer service number listed anywhere on your website??? Do you have a customer service phone number that I can actually speak with a person? And when is my order going to get to me? These are my two questions and I would appreciate something other than everyone is out on vacation..

Your prompt answers to these two simple questions is much appreciated.

Thank you

Yours sincerely

Joe Johnson, your customer!!!!



1:43 PM (2 hours ago)
to me

Dear Joe,

Thank you for your response.

Kindly let you know that the phone number is ***-***-****.

As for your order US1639590518526769, it has been shipped out via FedEx with the tracking number 287665054343. It's still on the way now, but I am afraid that I could not promise the delivery date since it's holiday season now. Your understanding will be much appreciated. Here is the tracking link:


Joe Johnson
2:07 PM (2 hours ago)


I really hate to be rude but this indicates that it is being shipped from China? How long will this take? These are supposed to be Christmas gifts!!!! By looking at the tracking information it is now only in Japan. When I purchased these It said FEDEX shipping I don't take that to mean over a week from when you receive payment.

So all this bull they list on their website regarding customer appreciation and satisfaction is bullsh*t.....
Purchase a different brand from a company that really cares about customer service.
"

"Considering the challenges of the global pandemic that complicated all sorts of global shipping issues, Olight has consistently met and exceeded my needs and wishes. Any time there was a specific issue that had an immediate solve, they were quick to reach out and confirm shipping information and are are understanding of the limitation of modern shipping during this international crisis.
I've ordered a lot from them and they are quick to respond to any questions I have about my orders, and their products are outstanding. "

"I ordered the javelot pro2 with the bundle for the remote switch and amount for the flashlight.
I was sent my correct Javelot but recieved a tiny EOS and a weird dog badge instead of what I ordered, contacted customer service to be told that I ordered this package which I definitely would not have ordered,
if they were out of my bundle I wish they had said so instead of sending me this useless stuff.
they even removed my order where I cannot go back and get A COPY OF THE CORRECT ORDER.
At least their shipping is very fast."

"Awesome products and fast shipping "