"Same as everyone says- Used to be reliable but now is a thief... Sadly its a sign of the times with more and more sellers displaying 3rs world attitudes about business.."

"Like everyone else on here, I ordered some patches, received a shipment notification and tracking number that never updated, and after a few weeks of waiting I reached out to see what the status of it was. I was emailed back by Don saying that it was sent back to the factory and he ensured he would pick it up and hand deliver it to the post office for shipment that very same day. After a few weeks with no delivery, and for about the 12 weeks that followed, I would email him back and each time there was a new excuse. It has been 6 months and now they have stopped responding to my emails. I asked for updates, the merchandise I purchased, or a refund, and I haven’t received any of the above. Kind of sad that there are people out there that are scamming others like this. Lesson learned I suppose."

"So I've used since 2013 and have had good luck with them up until about 2 months ago. I looked back at my orders from 2013 and even as early as 2020 and I never had any issues with these guys. They also had different options like thread colors and USMC Digital Desert/Desert MARPAT, which they dont offer anymore. I recently placed an order back 3/9/23 and that's when I started having issues with them like everyone else. I waited a few week, emailed Don Brown and he said the same thing, that my order has been returned to warehouse. Probably about a week later I emailed him back and that's when he told me that it was returned. Then a few weeks later I emailed him back. And I've been emailing them everyday since now that they've stopped replying, I've also started calling them at the only number that they have posted on their website. It's been going straight to voicemail and I left a few messages, not expecting any response to come back. I also wanted to see if I could place a small order to see how that goes and you can't even place an order. You click on the place order button and it goes right back to the shopping cart. Definitely not happy with them, they're probably going under."

"Same as almost everyone else. I ordered and it supposedly shipped and it then came back to the warehouse and then nothing. No refund and no response. "

"April 20, 2023, was exactly two months since I ordered my patches/name tapes on February 19, 2023. I am still waiting to receive my order, ID #42732. After a few weeks of patiently waiting, I looked for an email to contact OML Patches from my order confirmation emails or on the footer of omlpatches.com. I didn't find an email, only a phone number. On March 17, two days shy of a month later, I called the number listed on the website, 1-***-***-****, multiple times. I left at least one voicemail and contacted OML Patches using the email from my PayPal order confirmation/receipt, ****@****, but I never got a response. Six weeks after placing my order, on April 4, I contacted OML Patches via Facebook Messenger from the OMLPatches Facebook page. On Messenger, someone told me they would look into why I was still waiting to receive my order. I never heard back. Four days later, I contacted OML Patches, and they said they found my order in the warehouse and would ship it again on Monday. I messaged them again four more days later and asked for the tracking number. The next day Don Brown emailed me the tracking number, 9400111206203319982072, from ****@**** and said it was en route. That was on April 14, seven days ago. Shipping a small package from NY to NC doesn't take seven days. According to USPS.com, it is still in pre-shipment, the label has been created, and USPS is awaiting the item.

I will be disputing the charge with PayPal and reporting OML Patches to the Consumer Protection Division, Attorney General, Federal Trade Commission, The Better Business Bureau, Federal Bureau of Investigation, United States Post Office, and Facebook for dishonest business practices and running a scam. I will start with the federal agencies since I'm unsure where this scam operates.

OML Patches are either the worst business I have ever had the displeasure of doing business with or are a complete scam artist. I'm leaning towards the latter because OML Patches never once reached out to me about me not receiving my order; I have always had to contact them, they never once apologized, never offered to refund me even after I specifically asked for one, and OML Patches have been leading me on and wasting my time from the beginning. There are also other reviews of OML Patches online stating similar circumstances to mine, where it's been months with no communication from this company, no refund, and no patches. I only wish I had seen these reviews before I placed my order.

I notified Don via email, ****@**** (listed on Facebook), ****@**** (listed on my PayPal receipt), and Facebook Messenger, where he has been the most likely to respond. He had two months to complete our transaction! He never refunded my money when I asked, and he never sent the patches. He only made the bare minimum responses and sent me a USPS shipping number that he never intended to use and is still pending. OML Patches will be negatively rated on all firearms-related, law enforcement, or tactical Facebook groups, subreddits, and forums I'm part of. Also, ResellerRatings, Trustpilot, Twitter, Yelp, Google, and Yellow Pages. I don't want others to be taken advantage of by OMLPatches.com.
"

"Similar as previous review, I have had big issues with OML patches. Ordered only two patches in October, hoping it will be delivered far before Christmas. In November I asked how long it will take to deliver, they said few more days. Asked them for tracking number, they provided me with some number which never worked. Asked them few weeks later what is going on, they promissed to redo my order. The order was never done neither delivered. In late December I asked them to kindly returned my money since I have never received the product. They said they returned the money but they never did. Now its end of January and I have no patches neither money back. My advice is don't order from them, its lost money. They are just scamming people. They do answer the emails but no action. "

"If you check your tracking number on USPS and it says "Label Created, not yet in system", chances are, you're not getting your product.

It may sound cynical, but after reading reviews (a little too late, mind you) I realized the game they were playing. At first they tried to say USPS doesn't scan packages, but USPS scans them as soon as they reach their first transfer. After that, they tried to say they received a number of returned packages. Trying to be considerate of a small business post-covid, I offered to buy a FedEx label and send it to them, in the event that USPS in their area was unreliable, won't ship at the standard rate abroad, and so I didn't send them more money to run off with to upgrade shipping. They never sent me the details to make the label, I asked a few times.

I'm in Ukraine, the order included name tapes, blood type patches that work for both blood type systems, and a medic identifier. It was a test run to see if I could buy patches of good quality with reliable shipping later for an entire unit. Test failed. One month after the shipping problems began (after it stated 'shipped' on their website), I contacted my bank to reverse the transaction. Of course, my bank is a federal bank, so the process may be different for you. I warned OML Patches that I would if I saw no movement - it's been almost 2 weeks and the amount is still contested.

Save your emails with OML if you've already ordered - if you haven't yet ordered, find literally any other business, and always check reviews.

10 years ago they did excellent work, but times change, and so do people, not always for the best.

Thanks OML for wasting two months of my time! "

"Difficult to get a hold of. When he does finally get back to you he seems to be a nice guy but that's where it stops. I ended up paying him extra money for expedited delivery which didn't happen. I didn't get my patches when he promised he could very easily meet my deadline. But it didn't matter in the end because even after i got them, they were all wrong. He messed up the designs i sent him. The images were all warped, the actual patches were not the correct size that we specifically discussed and he said he would do. I got 8 different patches made and every single one of them is un-usable. what a complete waste of time and money. please, don't give this guy your business."

"This is a company that should not be used. As a Canadian Veteran, I made a purchase of 3 custom patches as this company is suppose to cater to Veterans and the company is Canadian. Patches did not show up, requested refund and contacted via phone, email and their website live chat with the same response from the owner Don "I'll look into it" and nothing happens. It has been over 3 months and now have to go through my credit card company to get the refund. Also check online and found tons of other similar complaints and exactly the result of customers having to contact their credit card company or paypal to start an investigation to receive their refund. I highly recommend for anyone wanting to use this company for patch services to look elsewhere and save a your time and energy."

"Ordered a custom patch in November 2020. With the pandemic, I allowed extra time before becoming concerned. Emailed Don, the owner in late February. He said it had been shipped and he would look into it. I never received a shipping notification, nor a tracking number.

No contact for two weeks. I email Don again. and he states that it must have been lost in the mail, and he would remake it and ship it out. He saud he would get it out within the next few days, and to be on the lookout for an email with a tracking number.

No contact for two more weeks. Email Don again. He replies with a tracking number.

I check the tracking number, it says the item is in pre-shipment, and has not been picked up yet. After a week, it still showed as pre-shipment.

I again emailed Don, who says it was picked up. After another week of it still showing pre-shipment, I email again. No response. Guess I'm out the money, because it's now been too long for PayPal's money back guarantee.

I'm pretty sure this is the game he plays to scam people out of their money.

BUYER BEWARE!"

"I was recommended to OML Patches off a Jeep Blog. I fine tuned the design that another Jeep owner had made, even making my own on one of the patches. They came to me exactly how they were supposed to. The shipping was not the fastest, but with custom patches, you would expect it to take time for them to print, sew the velcro on, and get sent. I think it took like 2 weeks to get, but then I also ordered during Christmas season.

I get compliments all the time on my Molle bag system, and where I got the patches. I am a VERY satisfied customer and will be coming back to them for more patches for my other car, and "Job" related patches!!!"

"Ordered a total of 2 different orders. A week apart. They both arrived at the same time. About 12 calendar days after the first order was placed. All custom patches. Excellent quality, extremely good prices. I was very impressed, I was a little worried they were in Canada but they ship out of NY so arrives fast. Will be back for more. If you are considering this site - go ahead and pull the trigger your not gonna find better quality or pricing for patches of this quality.. I assure you. I don't typically leave reviews but was so impressed I had to leave these people a review."

"Much like another reviewer stated, I never received my product. I reached out several times over 2 months, and got the runaround. They will tell you “it just went out” and “it should arrive any time,” but they never actually ship your order. They eventually created a shipping label, but the post office never received the package. Liars and thieves. I had to have my bank dispute the charge. "

"I've ordered 20+ patches from OML and never been dissatisfied. I see complaints on here but that was not my experience, perhaps they have since pulled up their socks? Every patch I've ordered was quality, and I'll keep ordering them. I'm actually in Canada and it took like 4 days to receive them. Way to go guys."

"2 months of waiting, poor communication and still have not received my product. He ended up creating a lable and sent me shipping info like he sent it out but didn't send anything. Now going to dispute with my bank to get my money back. DO NOT ORDER FROM THIS COMPANY. "