Product & services pricing
3.53/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.78/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5
Featured Review



ResellerRatings
Verified
5/5

2024-12-27

Fantastic experience and Service

"Jay was incredible courteous and super helpful. A flawless experience!"


ResellerRatings
Verified
5/5

2024-12-24

Awesome service!

"If you are looking for a top quality custom PC by a company that stands behind their product then look no further. Their customer service is amazing and keep you updated throughout the entire build process. Highly recommend. "

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ResellerRatings
Verified
5/5

2024-12-19

An Absolutely Stellar Experience All Around!

"I've assembled my own computers for decades and never even considered pre-built options. With more parts options than ever out there, online component-matching tools are instrumental in assuring compatibility, but they also tend to steer users towards specific retailers or even proprietary hardware. During my research, Origin PC kept coming up. I reached out to them and Jay F. patiently worked with me until I ended up with a fully-customized PC for about the same price as building it myself, and I have a warranty and lifetime support, to boot. I may never build my own computer again!"

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Verified
5/5

2024-12-18

Gaming PC for my granddaughter

"My son gave me the information for the order. I contacted Origin PC and they guided me through the order placement on their website. They were very helpful in the process and made sure I provided them with all the information needed to get the order correct. Once the order was placed I communicated through emails with Eddy Hernandez, Eddy kept me informed of every stage of the build through email correspondence. He did a wonderful job of making sure I received the PC on time for Christmas with my granddaughter. Thanks Eddy for all your help. My granddaughter was elated!!"

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Verified
5/5

2024-12-16

Fantastic Service

"After placing my order, Origin sent me frequent emails updating me with every step of the process. I ordered around Black Friday, and my correspondent made sure to make me aware of a delay in shipping with their influx of orders. This was very much appreciated as I am in Puerto Rico, and having things shipped here can be kind of a waiting/guessing game. Also-- they ship to Puerto Rico! I was absolutely happy to see they did. Each communication I had with Origin was fantastic and I look forward to any future purchases with them."

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Verified
5/5

2024-12-15

High-Performance Customizable PCs

"I decided to buy my latest computer from Origin PC since they offered fully customizable PCs with high performance and high quality components. Jay was in charge of my order and did an excellent job keeping me apprised of the progress. After placing my order I changed my mind on one of the components and Jay facilitated a configuration change. The PC arrived very well packaged and worked perfectly right out of the box. I definitely recommend Origin PC to anyone looking to buy a high-performance, high-quality customized PC."

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Verified
5/5

2020-08-28

New AMD PC

"A very good day, Jay,
I received the system this morning. This system is very nicely built, and I'm very happy that I purchased it from you guys
Again, I appreciate your assistance during this process; it was very professional and well above expectations compared with other vendors.
"

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Verified
5/5

2024-12-13

New EON16

"I received my new origin EON 16 just over a week after placing the order! A representative was in contact with me via email the very next business day. The system came exactly as I had specified and was packaged very safe and secure. System booted right up and I was able to log in and transfer data from my old laptop quickly and easily."

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Verified
5/5

2024-12-09

Great experience all around

"Ordering experience was simple to customize the specific components. Jay F. communicated during the build process and provided updates when it shipped - same time as estimate on site and first e-mail. The crate is nice considering how much damage it had on a short trip, a cardboard box would have been torn apart. Computer arrived in great shape, no loose connections or malfunctioning components. No unnecessary software comes installed. A simple Windows install with some instruction documents and that is it. Everything is working excellent so far. "

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Verified
5/5

2024-10-19

Jay F. Is the Best!

"In a world where customer service often feels automated and impersonal, this experience stood out as a beacon of genuine care and professionalism. Jay F. went above and beyond in every sense of the word. What truly set this exceptional sales representative apart was their outstanding communication. They informed me every step of the way, from initial order through the build process, and even after shipping. Jay F. has now set a new standard in my eyes for what customer service should be. Thank you Jay! "

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Verified
5/5

2024-10-02

Amazing PC and Buying Experience

"The whole buying experience with Origin is amazing. The options while building your computer are awesome. The communication from the company during the build process is crazy. The person communicating with me for my build took one day off and let me know via email they would be unavailable for ONE day and gave me an alternate contact if I needed anything. The computer packaging was unmatched. When I opened the package and saw the final product, it looked so clean. Such a beautiful computer. I started the computer and it was blazingly fast with no unwanted extra programs to bog it down."

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Verified
5/5

2024-08-22

Great customer service!!!!

"So… this is my FIRST ever gaming computer. I was on the market for one for about 2 months, a lot of other brands don’t provide financing for such high tech laptops so I was really happy to see that origin offered that! The customer service is phenomenal, I haven’t received my laptop yet BUT I’ve been getting frequent emails that keep me in the loop of where, why and how of my laptop. Haven’t had such considerate customer support team before! "

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Verified
3/5

2024-08-02

My Personal Experience

"I had problems with payment due to the verification process. I even had the money leave my bank account, and yet it was still denied and refunded even after confirming the shipping address as being correct and on file at my bank. I eventually had to do a wire transfer, but it still took a month to sort it out.
Afterwards, I received the laptop, and it worked fine for the first few hours. However, it started to have problems with the screen and potentially corrupted system files, and I could not get it to work even after spending over an hour on the phone with their support staff.
"

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Verified
5/5

2024-07-20

Their PCs are incredible and the customer service is awesome!

"During business hours when I had an issue configuring the machine I was buying to pay for it, someone always got back to me. They provided me with details all along the way. Financing with origin can be tricky, but it's well worth the entire process! What a great company!"

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Verified
1/5

2024-06-10

Leaking, overheating, negligent assembly

"I got my first Origin PC in 2014 in which still runs great today. I was very impressed and still am with what a good company they WERE. I feel as though they have moved on from quality and now have a quantity based company. I decided to buy a $10,000 desktop and I could not have been more disappointed. Here is my unfortunate journey.
Disclaimer: not a big computer guy, just expected them to be able to ship and install what I asked for.( I mean, I paid 10k for it)
Got my desktop and played it for a few months, it began over heating so I called support and apparently they had never installed the ICUE correctly for the liquid cooler, AND didn't even plug it into the right port for it to turn on correctly. Played it for 2 more months and the cooler began leaking water all over the GPU. The CPU had again become overheated which probably was the cause of the leaking. I called and got it shipped to them. After almost 2 months, they finally got my PC back to me with the supposed repairs needed. I played it for 2 days and again, overheated and leaked everywhere. It's Oct and I deploy in December 2022 so not being able to play the entire 4 months leading to deploying was extremely disappointing. I had to get it shipped to my next duty station so I wasn't able to open it until August of 2023. Everything seemed to work fine and I deployed again in Nov 2023 coming back in April 2024. Played for a month and the same thing happened...CPU over heated and the liquid was leaking everywhere. Of course my warranty has worn off by now, so they aren't able to pay for any of the damages that I'm sure was caused by once again, their gross incompetence. I'm at a huge loss and I'm sure this will cost me thousands to fix THEIR problem

To sum, since Oct of 2021 I haven't been able to play the system for 6 months straight without it overheating, leaking, or other drastic problems resulting in thousands of dollars of damages. I never received any compensation or warranty extension for this
"

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