"I found ORS Racks Direct doing an internet search. I have placed a couple of orders with them. I have bought a Thule roof rack system, bike rack, kayak holders and security straps. I was extremely pleased with the price and delivery of my first order. On my second order they mistakenly shipped the Hull-a-Port instead of the Hull-a-Port Pro kayak rack. They did send me a return authorization to send back the wrong item and replaced it with the right model. I had written them that I didn't feel they were overly apologetic about shipping the wrong item. After receiving my note, they offered a coupon for a future order to make up for their mistake. I would recommend them for any rack purchases. I will use them for any more racks or accessories that I need."
"I found these guys on the Internet. What a lucky for me find. They really went out of their way to find out if roof top racks I wanted for my kayak would fit my vehicle. That's the kind of customer service I expect from a company I do business with.
Painless ordering and great service. I highly recommend ORS.
Carl
San Diego, CA "
"Bought an Inno rack from ORS Rack Direct - Best Price on the web. Shipment was fast and follow on customer service was helpfull in the installation. Was so impressed that I ordered my Malone J loader from them"
"Responded quickly to a question I had prior to buying. Great price,fast shipping, showed up as expected. I would definitley recommend ORS Racks Direct!!"
"Thank you, ORS -
On 12/27, I ordered a specific lock core for a Thule rack - not only did ORS have it in stock, they shipped same day, and I received it in time to have a wonderful weekend adventure. I've dealt with them a few times now, and every experience is great!"
"First time purchase from ORS. I bought two RockyMounts TieRods'. The carried both of the colors I picked (yellow & orange). The associate explained the differences between several racks to me and was very helpful.
About two weeks after delivery a screw fell out connecting the head to the tray. I called and they offered to repair it if I sent it back or send me the screw. I have an allen key, quick and easy.
Even so, I am still very happy. Thanks ORS, highly recommended you!"
"ORS sent my yakima key cores to match my existing set within 3 days to NYC. Friendly on the phone, quick delivery, knows their products. Excellent!"
"ORS Racks Direct website made it easy to shop through their selection of kayak racks to find exactly what I needed. I'm so happy they could immediately ship directly to my house. I'm looking forward to my return home to get the racks installed and go paddling."
"Excellent service / I have ordered twice from ORS Racks Direct and each time the service and delivery has been above my expectations. Thank You
145322 May 03, 2011
146469 May 12, 2011"
"My Rocky Mountain racks for my Nissan Titan rocks! I love them. They are very small and out of the way, yet super strong and quality made with great material. I would recommend these racks to anybody with a rail system.
Perfect match for my Titan and my Cannondale!"
"ORS Direct is Awesome...Customer service and installation tips are some of the best in the business.
I just finished installing my ORS Direct Yakima Rack system on my 2003 Chevy Avalanche.
They look so cool and the best part is that "if" I desire, I can remove the racks for a factory sleek look but I dought that I will take them off.
I watched your videos and selected the Yakima Bowdown Kayak racks plus Loadhelpers on each side to load the kayaks by myself because my lady friend is not that strong to help, lol.
Don't tell her that I said that.
"
"Ordered the Inno INH301. Wonderful product. Makes it MUCH easier to get the bike(s) out and down the road. The folks at ORS were friendly and polite, and very knowledgeable. Unit was on back order at the time of my order. I was notified on the phone as well as via email after the order was processed. Very good communications from ORS. Unit wasn't on back order very long, and I got my new hitch rack in short order.
My only complaint is that I can't use more than one of these... I would definitely buy another from ORS Racks Direct."
"They explained to me the differences between the bicycle racks and helped me select the right one. Their prices are good and delivery is excellent and in addition they don't charge for shipping. I also bought my backcountry skis from them and they were really knowledable about back country skiing and guided me through the large number of options and make a proper selection. Their prices were excellent and shipping was prompt and free."
"I have purchased two different racks from ORS. Both racks came quickly with all parts present and thorough, correct installation instructions. Their prices are always fair and customer service is excellent. I would never buy a bike rack anywhere else!"
"I ordered a Yakima rack and mounting components, as well as a roof top bag on a Tuesday. I received the order two days later, and that was with standard shipping! "