"The coffee grinder is of poor quality. Stopped grinding beans after a few months of usage. Still waiting for replacement from OXO days after I was promised two day delivery. Poor customer service. "

"Yes, customer service lies about everything as another reviewer says! Right now, it has been more than 10 days since I placed an order. I called them twice and they said "order is shipping out today. You should receive it tomorrow or the day after because your order has been upgraded to overnight shipping." However it has NOT shipped out yet. My order does not include anything that is backordered. Do not order directly from their website."

"customer service does not respond and lies about everything. do not ever directly deal with this company. they are the worst. "

"At least you can buy direct from the manufacturer...

Poor / no inventory information. Minimalistic information available once order is placed. Either no follow-up if backordered, or slow order processing."