"I have purchased a number of items for my jeep from Olympus. Had an issue with installing my lights and called on a Sunday thinking I was going to leave a voicemail for help on Monday however the phone was answered and I talked to a guy named Daniel. Very helpful and walked me through my issue. Can't recommend these guys enough!! "
"Look through some of the Jeep and off-road forums on the web before you decide to do business with Olympus. Then don't make the same mistake I did of not heeding those warnings.
They are great at taking the money and getting it through PayPal, then you'll be lucky if you hear anything for a month or two then once you've emailed and called them multiple times the excuses come in about why your shipment was delayed. Once you do finally get something from them around the four month mark be prepared for it to either be wrong, as half my order was, or non-functional, as the other half of my order was.
Then the cycle starts all over again, they won't answer the phone or return emails then once they do the first thing they hit you with is that you are out of the warranty period based on the date of your order, not the date of when you actually received the product. After that it's then a fight with PayPal since by now you've wasted close to a year trying to get this company to stand by what they sell and actually act like a legitimate business. Thankfully my credit card company was able to work this situation out so that I lost a minimal amount of money but you will never get the time back from having to deal with this company.
The owner should be ashamed of his actions and anyone that sponsors their supposed off-road team should take a second look into the type of company they are dealing with.
Like I said, take a look around the off-road and Jeep forums on the internet and get a clearer picture of who these people are and how they conduct their business. They only want your money and could care less about their customers since they have your money."
"Olympus Offroad is great company to deal with. I have had them help my on my jeep in many ways. Always happy will only use Olmypus. "
"Check the BBB before dealing with any company and do not deal with this company.
I first contacted Mr. Sach (Company Owner) February 19, 2016 via email in regards to my rock lights (HDX and Cyclops) and flush mount lights not working. I explained that I looked into the cause and noticed that they are all corroded inside, although they're IP68 rated. I attached pictures and asked how I could get them replaced or a refund on them. At which point Mr. Sach informed me to send them in and they will repair them under warranty. After issues getting an RMA the lights arrived at his facility April 29, 2016.
It is now November 30, 2016 and I have yet to receive any lights back. I have been in touch with Mr. Sach throughout this process and have voiced my frustration to Mr. Sach but to no avail, I am getting nowhere with him or Olympus Offroad as a whole. I have requested that I either get the lights shipped back to me complete with a tracking number or I be compensated for the lights and time I've spent chasing this issue around. I have sent 30+ emails, 10+ phone calls (left messages every time, no call back) and even communicated via facebook messenger. Every frigging time I get a different response and the run around, no tracking number will be provided.
This is absolutely ridiculous that I have to go through these extremes just to get my lights back from a company that were sent in for warranty work, I question whether or not the lights are actually spec'd as advertised since these lights were suppose to be IP68 rated and impervious to water. On top of this my lightbar that I received from them stopped working recently as well, same issue as the others (water getting in)
Do yourself a favour and look elsewhere, customer service is absolutely deplorable. Extremely frustrating and a poor way to run a business, worst company I have ever dealt with and they should be ashamed of the way they treat their customers."
"I have purchase many things through Olympus and they have provided top notch service. Fast shipping and great pricing. Got to Meet Daniel on a trip to Moab passing through Denver and see the Race Rigs. Olympus is def my only place to shop for Offroad Parts! I Recommend Highly. "
"Daniel and His Team are good people. He helped me out when nobody else would. His attention to detail is amazing and I am surprised I have never ran into him before. His race team builds some really cool stuff and I cant wait to see his new buggy done. Thank you for your help with my rig as it truly was a blessing."