"I love Omaha Steaks! The convenience of the packaging is perfect for my busy family. I come home after work and choose what I want to eat that night. It takes about 30 minutes to thaw and only 8 minutes to cook! I've saved so much money cooking Omaha Steaks at home rather than going out to eat every weekend. I'm the cook and the waitress, so I get the tip. Health wise, I don't have to worry about any additives to prolong the life of the beef like other companies use. It's all steak in steak juice! It really does come out of Omaha from a family owned business. Not from Mexico like other steak companies use. I almost always shop in their retail store now that it's open. I can go in, look at what I'm buying and not pay shipping. THE BEST!"

"I have been ordering from Omaha Steaks for 20 yrs.I have been very disappointed.Now I order from Kansan City Steaks now that a real USDA steak.I will never order from Omaha Steaks again.Omaha Steaks soak there meat in BEEF BROTH ugh
Say good-bye to a FAKE steak.Plus $4.95 shipping"

"I have been ordering from Omaha Steaks for some 20 years. It amazes me to see some of the negative remarks -- I have always been treated with respect. Only one order has been unsatisfactory -- tough meat -- and the situation was immediately rectified with another shipment - free of charge. However, I DO have a problem with their UPS delivery. I am on a walker and it is hard for me to reach down for a box left on my front porch floor. The last two shipments were left on the floor, NOT atop the cast iron porch furniture as requested on the shipping label. Could not special shipping instructions on the label be printed in red ink? Or LARGR PRINT? Or else give a kick in the butt to UPS?"

"My mother and I our meat lovers (you should see our freezer).we had omaha steaks last year they were barley edible we got them for a gift again we said ok these might be okay so we ate some my mom was dissn` it in every way possible I was tryn` to be nice obougt it but after 3 bites I almost gaged then we got a call with another package so were gettin` pay back next year every one who sent us omaha steaks will fel the pain of omah steaks (my dog was the only one who would dare eat them with turning back a few times to get a drink of water)>:( To omaha steaks! "

"We order some Hamburgers and Filet mignons.They were just awful,disgusting,gross,dreadful,atrocious,vile,in other words the worst tasting meat ever.While they were being cook the stench was unbearable.How can anyone eat this horrible meat? "

"Burgers arrived thawed, even in the middle of winter! They would not offer a replacement!? The customer service rep was very rude!"

"I placed on online order today from an affiliate site (http://www.club-offers.com/omaha-steaks/smile-maker/) that allowed me to order a 1, 3, 6, 12 month gift order. It also offered half price shipping. I placed a 6 month order for a holiday gift. I then received an email confirmation showing a 12 month order with a credit card charge of over $700 insted of the $315 order that I placed. Customer service must be staffed by idiots. All she wanted to do was cancel my order. She was not interested in honoring the online agreement, even after I sent her the website and order confirmation. They are scamming people and charging them for a 12 month membership. "

"As you may or may not know, there was a deal in October, 2008 that involved www.geicoprivileges.com, www.shareomahasteaks.com and www.omahasteaks.com. geicoprivileges was offering a $25 GC good for any purchase at Omaha steaks, and if you signed up through shareomahasteaks.com, you were to also receive 12 bonus burgers. The total came out to $1.98 after GC.

As great of a deal as it seemed, we have been put through the ringer several times with Omaha Steaks' constant changing of terms. These changes included removing the bonus burgers from the orders, canceling customers' orders, and even refusing to honor their own written, unconditional guarantee. In calling Omaha Steaks, we were met with unyielding, rude, vulgar, unprofessional, ridiculous CSRs telling us that WE had done something wrong.

I'll admit, when people first started to complain about omahasteaks canceling the bonus burgers and changing the GC terms, I found it a little ridiculous, feeling that we should be happy we got 8 burgers for $1.98 (or other products for slightly more); however, after I received my order today of thawed hamburgers (yes, THAWED) and spoke to customer service and two supervisors, I found out that they are refusing to honor their "unconditional satisfaction guaranteed" policy, and that they'll refund me the $1.98, but WILL NOT replace the burgers. They said they will not honor the guarantee for anyone that's gotten in on this deal - even though there's a written unconditional guarantee right in the package!

They've not only resorted to using loopholes to avoid fulfilling orders - such as renaming the gift cards "reward gift cards" and saying we can't combine offers, they've blatantly gone against their own unconditional guarantee and have treated us as "second-class citizens" because we took advantage of the GC promotion.

In the end this IS about principle! Omaha Steaks sees nothing wrong with changing the rules after orders are placed. They find no issue with not honoring a written and signed guarantee at any time of their choosing, even though they admitted to having NO WRITTEN CLAUSE that would allow them to do so. I urge everyone to file any and all complaints you can, because this isn't the first time this company has conducted themselves in this manner, and until something is done, it won't be the last."

"We have tried a couple of orders from Omahasteaks have enjoyed having their products in our freezer. Living a more rural area makes having them as an option very welcome. Products have been delivered when they said they would be but standard delivery did take about a week to the far west coast. Food has been still frozen solid and in excellent shape (and tasty). I'd be happier if they kept the free knives and such and lowered the shipping costs but will still be happy to shop there again in the future."

"They have wonderful steaks especially good for grilling with my special sauce. Vegetables go really well on the grill with their cuts of meat.

Super company!"

"Although the food itself is actually good it took about a week and a half + for them to even ship. I added the alleged total of the items at original price per the package I bought v.s what it would have cost if I bought it seperately and although the package price was indeed less it was nowhere near what they said it was. I got a 1/2 off storewide e-mail from them today and one item I found was the following:
4 (24OZ) Porterhouse Steaks original price was $177 on sale for $88
When seeing the exact same item via the standard web page the price was only $119 so this should have sold for $59.95.
This site certainly is not trustworthy..... "

"Obviously the customer service dept has no idea about what goes on in the internet dept. I found an affiliate offer that gave $20 off of orders over $75 and even when I told the customer service assoc. the exact address she still claimed that it was not their site. Condescending without the intelligence to back it up.

Even when canceling the order out of principle they did not seem to care. They have that 'sucker born everyday' syndrome. "

"Very satisfied, not my first order. Meat is a little pricey, but it's worth it. Shipping takes a few days via UPS Ground. Would defintily order from again. "

"Someone sent me some of Omaha Steaks meats before, and I liked the food, and the way they were packed and presented.

This was my first order with them, and they promised delivery on the 23rd. I was sending a assortment to some newlywed friends for delivery by Christmas. 2nd day shipping was ordered.

Now, late night on the 23rd, no package arrived at the friends house, and their website shows a date of the 28th., after Christmas. No emails, no notification, no calls, no nothing. The 2nd day charges were not shown to be returned.

Their promises cannot be taken seriously.

I won't be dealing with them again.
"

"Pretty satisfied. High quality product, the food was great. They are quite overpriced, but worth it if you can afford it. And if you don't have a good steak house near by. Their shipping was fast and reliable, and the descriptions matched what arrived exactly."