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rjw
Verified
5/5

2005-04-05

"Placed my order with OneCall on Friday and the Sony TV was delivered on Monday in perfect condition. No hassels whatsoever. Price was right and I will do business with OneCall again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2005-03-28

"Got my TV in 3 Days!! No dent no dings Perfect shape,saved a grand! This is the best outfit I`ve ever delt with.Your guys Rock!check out rear prj tv`s ,online ordering experiences sticky at http://www.highdefforum.com/"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-03-27

"Ordered Canon EOS 1Ds Mark II an EX580 flash and several lens. Absolutely GREAT service and shipping! Got the product the next day. Can not recommend to highly. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2005-03-26

"Had never heard of this store before. Bought a canon 50/1.8 lens from them. Ordered it the afternoon of 24th and got it 25th morning even without special shipping. The cost was the lowest around. Ordered over the phone, very quick, polite and hassle free. The lens was in good shape with related documentation. They provide a 30 day defective return facility. Good store. Will be using again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-23

"Item was listed at reasonable price. Arrived before due date in excellent condition.The best internet buying experience yet. Top noch. Even recieved a pleasant followup call within two days. Will tell all my (non-broke) Hollywood friends here in La La land to deal with One Call. New York, fugettaboutit!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-03-14

"What a great company to do business with. I ordered a digital camera on a thurday early afternoon and asked for it to be in my hands on Friday morning (IN CT). I was told "No Problem". "OneCall" was true to their word. I had it in my hands at 9:30 am on Friday! When I need something in the future, "OneCall" will be my first choice to do business with.
Thank you again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-13

"This was a totally web-based transaction -- no telephone contact. Smooth process entirely. Item was a Velodyne VX10 subwoofer that this vendor was selling at lowest price on Internet. Even though backordered, item shipped the following day. 2 Day FedEx for this heavy item at $32 I thought was reasonable. Item arrived double boxed in perfect condition. Received e-mails with tracking number links -- good communication. I would definitely buy from this vendor again. I would definitely recommend this vendor. This was my first order with this vendor. This is a great subwoofer -- I highly recommend it for a smaller room. Of course, it's a Velodyne.

PS I am very suspicious. At this price, the subwoofer is a very hot item might now. I thought maybe they kept it always on "backorder" so when you received it very quickly you would be all jazzed. Not so. Item now shows in stock.
"

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
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Is committed to quality products and services

Verified
5/5

2005-03-09

"Purchased a Canon SD500 and generic battery. They were the first store to confirm that this new model was in stock. Most other stores will not sell this model until the end of March. Fair price and reasonable shipping. Another store that confirmed availability wanted more than suggested retail, not cool."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
N/A
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-03-08

"Call their 800 number and a real (friendly!) human immediately answers. Shipping was very prompt!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
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Web site being easy to use

Verified
5/5

2005-03-08

"Hooray! A polite, friendly, and informed customer service person! I just placed my online order for a digital camera after calling the company to ask a few questions about shipping and availability. The help I received---and the great price---convinced me to go ahead with the order.
I will update this rating once my order arrives.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
N/A
Likelihood of customers making future purchases
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Likelihood of customer recommendations
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Delivering products damage free
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Overall technical support
N/A
Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-03-03

"I was very pleased with the expert help I received when I had questions prior to placing my order. The prompt shipping and handling after I placed my order was impressive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
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Resolving problems
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Being knowledgeable
Making decisions on their own
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Verified
5/5

2005-03-02

"Very Good experience. Purchased a D70 kit. Ordered on a Tue. evening, package arrived Thur. @ noon. Lens had a small scratch in center, got an advanced RMA, arrived the following Tuesday, shipped original product back Wednesday.
Sales staff friendly and helpful. Price was best around, will definitely order again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

cjc
Verified
5/5

2005-03-02

"Always good prices, Prompt shipping, more choices, more new items and easy to use online order. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2005-02-28

"as advertised. tv arrived when it was suppose to in the sharpe you would expect. what a savings. i would recommend to anyone. stay away from those ny resellers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2005-02-26

"Price and customer ratings was what brought me to this company. The item arrived damaged but as the box was crushed it was in no way the fault of One Call. I called them and they issued an RA number. I had to eat the shipping cost for the return but they did ship out a new camera as soon as they got mine back. The person I spoke to at the company was polite and efficent. I would deal with this firm in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site