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Verified
5/5

2005-02-26

"Very satisfied with my order thru Onecall.com, Ordered a DVD player, it arrived Three days ahead of scheduled date, packaging was done well and arrived in great condition. I set up player and it works perfect. I will buy from them again and recommend others do the same considering their excellent prices and great customer service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
Being knowledgeable
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Verified
5/5

2005-02-24

"I bought Nikon D2H. It arrived in 2 days. GREAT shop. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-24

"After I received my order, I got a call from OneCall to verify that everything was ok with the order (it was). Great job!"

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Value the company offers
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Is committed to quality products and services
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Is easy to do business with

Verified
5/5

2005-02-19

"A good company period. Fair price, knowledge people, product in stock. Bought a Canon EOS Digital Rebel. Others showed lower prices but where deceptive at best. One Call's price included lens, software, cables, battery, charger etc. The others did not and when they added all the options they were more than One Call. One Call is also an authorized Canon dealer, the others who knows. Ordered on a Friday at 6:30 PM east coost had it by noon the following Tuesday. I will buy from One Call again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
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Being knowledgeable
N/A
Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Speed of web site
Web site being easy to use

Verified
5/5

2005-02-18

"All I have to say is "Great Job", I ordered a Toshiba 62HM84 TV and a Pioneer 1014 receiver and they both arrived in a timely manor (three days for the receiver and five days for the TV). I will order again, and again from them with that kind of service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-02-17

"I have to tell you that spending this much money on a professional digital camera scared me, but the people at One Call made my decision easy. No high pressure here, totally honest and very helpful. I was promised one day shipping with no back-order and thats exactly what I got. The package arrived in perfect condition in approx. 24 hours after my order and everything that I requested with no mistakes. Thanks "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

Verified
5/5

2005-02-14

"I placed my order for a Panasonic PVGS-14 through Onecall.com on Friday at 3PM PST, it shipped 5PM PST. Insane fast turn, that alone was enough to make me fall over from shock.

Today is Valentine's Day, I check my order status just to make sure everything is ok, and lo and behold its showing as due to arrive today via Fedex. From Washington to Ohio in 1 business day for the 3 day shipping option...

Onecall, you convinced me, you're worth more of a look than I gave you in the past. I'll update upon the shipment arrival and inspection of packaging when it comes in.

A week after and all is still well. Onecall served up a wonderful shopping experience, with competitive pricing, shipping rates, and overall a pleasent and easy to manage website.
"

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Verified
5/5

2005-02-11

"A+

I was very impressed of the quality of service this company has offered me. I ordered a Canon EF lens over the Internet on their site, they offered very competitive prices with some of the other BIG name stores like BHPhotoVideo.com.

I was a little leary of ordering from this company as I haven't before, but was told by someone that they had good luck with them. This was the only store that actually had the lens I wanted in stock for a great price. So I made the order on a late Wednesday afternoon... and with their standard shipping... I had the lens on friday before noon. VERY FAST SHIPPING!

Will buy from again when I need lenses and other accessories for my Digital Rebel.

Keep up the good work OneCall!

-Zac
Montana
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
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Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-02-10

"I ordered a 1500 camera for them and they pricematched to 1379 without any problems. The camera shipped to me when promised and the phone service was very good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-10

"Very happy with service. Ordered a Nikon D70 camera with their normal FedEx shipping. Camera arrived earlier than expected and was well packaged. OneCall also followed up with a telephone call several days later to confirm my satisfaction; something no other retailer has done.

One other note, my credit card issuer initially held up the transaction to due a fraud check. OneCall was very good about contacting me and keeping me in the loop. Once I confirmed the validity of the order, it was processed and shipped in the same day.

Would have no problems ordering from them again.
"

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Overall quality of the company
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Verified
5/5

2005-02-09

"A+ I was a little nervous buying an open box camcorder on-line. but onecall had a good reputation. I even called out to Spokane first and they picked up on the 2nd ring and were pleasant and helpful. Shipping was prompt, packed well, everything as hoped for."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-02-04

"A+ service! Thank you Tom Koep for an outstanding job representing OneCall.com. My experience was 110% positive and I'm looking forward to future purchases.

Lynda Foster
Port Orford, OR
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-04

"I am pleased with my purchase and purchase experience. I called on Saturday evening, spoke to Dax, and found him to be a pleasant salesman, not at all pushy like some of those "people" running the scams in NY. I got a confirmation number that evening, a shipping number on Monday, and received my order on time Wednesday. I bought a Canon 20D body for 1379, and feel I got a good price. I would definitely shop with OneCall again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2005-02-03

"Outstanding Price, Outstanding Service, Delivered one day earlier than expected, and everything was in stock, even rare part for the camera that I expected to be on backorder. I would order again from them in a heartbeat."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
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Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-02

"I had great service and response from onecall. My sales rep was friendly and informative. I received timely emails regarding their best price and they referenced the manufactures website to verify their claims as an authorized dealer. Buying form an authorized dealer, and getting a US model television were key issues for me. Onecall has thus far been extremely helpful with great product knowledge, service and pricing. I have recommended them to my friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability