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Verified
5/5

2004-12-09

"very friendly staff online, full of knowledge and not pushy or nasty. absolutly nothing but positive feelings for these honost online retailer, made me confident to trust online etailers again!."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products on-time
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Customer service being easy to reach
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2004-12-08

"Excellent...I would definately buy from here agin..
"

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Verified
5/5

2004-12-07

"I purchase items online very often however this was the first time I purchased such an expensive single electronic piece of equipment from a company I never heard of. Nevertheless, everything went flawlessly, I got the Sony Hdr-fx1 for around $150 under msrp while every other online retailer was selling at or above msrp. On top of that, the staff was very curteous every time I gave them a call with some questions. Will definately buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-07

"best ever quick response super quick delivery perfect condition and exactly as ordered. will recommend."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
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Making decisions on their own
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Resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-04

"Onecall makes mistakes but they do know how to make up for them. Excellent service and they do really try to be the best and most customer-friendly as it humanly possible."

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Value the company offers
Is committed to quality products and services
Is consumer focused
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Verified
5/5

2004-12-03

"I found them from the Yamaha website as an authorized seller. Great DVD/SACD player at a great price. Their website showed my order status incorrectly so I called customer service. Amazing! My call was answered on the first ring, by a real human being who told me it had already shipped, gave me the tracking number and emailed me the number also. The item was shipped very quickly and very well packed. I would not hesitate to order from them again."

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N/A

Verified
5/5

2004-12-02

"This was my first online camera order. After much reserch, I had just about settled on an "East-Coast" retailer. Fortunately, I read a post that pointed me to OneCall, from Spokane. The experience could not have been better. I called to confirm the price and availability with a salesman. He was very friendly and helpful. The next day I ordered the camera online, and was given a tracking number for the FedEx shipment. They quoted a Thursday delivery. I recieved the package on Wed, at around 1 PM. Everything was as advertised and packaged very well.

Overall, I could not have had a better experience, and will order from OneCall again.
"

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Overall quality of the company
Pricing of products and services
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Verified
5/5

2004-12-02

"Excellent buying experience from this reseller. Item shipped the next day, via overnight Fedex due to a special free shipping promotion. I had it 2 days after I ordered it. Item received exactly as advertised. Very satisfied!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-12-01

"EXCELLENT!! Ordered a sony pc-350 great price, got it in 3 days, no problem whatso ever. Will definetly buy from them again. Beats wasting time at best buy and overpaying for same merchandise."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is trustworthy

Verified
5/5

2004-11-29

"Very satisfied experience. Bought a Nikon D70. There price was the best of the legimate sellers on the web. The price included 2 day shipping. Fedex could not find the package and when I called Brian offered to send a replacement which I received promptly. No hasstles, no upsales. Just great prices and great customer service. I would definitely consider buying from this store again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-19

"This was a great experience. Purchased a 51" Sony HDTV Monitor from onecall. The price was $100 less than the local Best Buy sale price plus no tax and delivery was included. The salesperson on the phone was very helpful and picked up on the first ring. The TV arrived 6 days later(I live a long way from their distribution center) and was in great condition. I would highly recommend using them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Jog
Verified
5/5

2004-11-18

"The on line store has exceptional knowledgable agents that are extremely helpful and knowledgable. You are constantly updated on your purchase from the initial purchase to receiving your order via shipping tracking. I shipped next day, the packing was well done, all items were present and carefully included. I would highly recommend this store to anyone for their service oriented process. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-18

"good communication, spoke w/ Stephanie multiple times to clarify order. She was friendly and knowledgable and did not rush me through my purcase"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-18

"Very easy and fast. Good prices. No pushing sales people calling. Got product when I was suppose too. Would do business again. Will refer others. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-17

"Every time I order from these guys over the phone, they are the most pleasant people to talk to. They're courteous, helpful and never pushy. Their pricing and service is top-notch.

I build e-commerce websites for a living and these guys know how to run an online store.


"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
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