"We bought a Pulaski furniture from One Way Furniture. It was damaged. They kept asking for more photos. It was very dark compared to the photo they posted in their web site. They kept giving excuse after excuse to not take the furniture back and refund us the cost. Finally they said they will give a discount and tried to settle with us. With no option to return the furniture we were forced to accept the discount. This is not a reputable merchant. Do not do business with them.
Extremely disappointed buyer"
"We bought two recliner cervical pillows and were very satisfied with our purchase. The pillows were expertly packaged and double boxed for shipment. They arrived quickly via FedEx and in perfect condition, and communication from the seller was excellent. We comparison-shopped and the price we paid was very reasonable. "
"STAY AWAY ... They advertised "36 Hour Sale - get 15% Off with code SALE15", but the fine print is for orders $1299 and over. OK ... I understand there will be some limitations. But then plastered on the web site it said "Buy and 2 items, get the 3rd at 25% off". I placed 3 items in my shopping cart, but didn't see the discount. I called the customer service dept where after a 15 minute wait I was told they had to be 3 DIFFERENT items. So, I changed my order to 3 different items ... still no discount. Time being my enemy I placed the order thinking I could get the discount after the fact. WRONG!!! There are plenty of other places to buy from. DON'T SHOP HERE. "
"I was really impressed with this company. They were very responsive and called me the day by table shipped. The delivery people arrived within 30 minutes of the time they told me and the quality and price was top notch. I'll be back for more!"
"STAY AWAY FROM THIS COMPANY!! I ordered 4 benches, they are cheap and look nothing like the picture on the web. When I called to return them I was told I had to pay shipping cost and that I also had to pay a 15% restock fee!! TOTAL RIP OFF!! I can't believe this company is still in business!"
"Hi
I just had to register because after spending 100's of 1000's of dollars on line I have met the company that maybe the worst online store in existence today.
This company indicate when purchase in oct a shipping in nov, than a email indicating dec. after this first email no more contact.
Emails sent no response
Phone calls made no answer
Phone messages left no call back
We are talking the poorest company we have every "tried" to purchase from.
Just to let you know stay away from this one. I bet I know what oneway means if they do ship. Try to return anything (if they have the class to ship it) and you would also most likely find out.
Regards"
"OMG!! this company is horrible, I ordered a small desk on November 20th and was given a delivery date of Dec 18th when you call the toll free number it either drops your cal'll havel or never transfers you to the selec propmt number. Finally got through to "live"chat- which again got the runaround on that date was just an "estimate delivery date" and it was take an additonal 5-7 days for the actually delivery. When I say forget it and Cancel my order, oh now, there a penalty!! They'll have to contact the Manufacturer...DONT SHOP with this company...Shame on AMAZON.com......"
"Furniture goes one way - to you only. Don't expect to be able to return anything from onewayfurniture.com. The free shipping suddenly isn't free if you decide to return an item. I ordered some bar stools and they were such low quality and I was so unhappy with them I wanted to return them. After they quoted me what their "actual" shipping charge would be, I would have only gotten about $50 back on a $300 order. No thank you. I just had to keep them. There is no way I would order furniture online ever again. The photos just don't show you what you really get."
"The product I ordered from One Way Furniture (a stainless steel and canvas outdoor privacy screen) was attractive but not accurately advertised by the seller. It should only be sold as an indoor screen, as it blows over in the slightest breeze. Anyone who deals with this company and is happy with a product they receive will probably remain in the dark about their 'Customer is always wrong' philosophy. But my sympathy goes to those who need to return an item. The customer 'service' person, Terry, kept trying to convince me I should be happy with the screen because many other people were - she did this at least three times. I felt I had to defend myself for wishing to return an item. I told her that though it was visually attractive it was not suitable for the purpose for which I had ordered it because light wind had knocked it over three separate times in two days. She then stated that it was windier than normal lately - implying that the winds were not light - nevermind that she was in New York and I live in California, where it has NOT been windier than normal lately. Then, perhaps seized by guilt for the aggressive treatment of her customer, she pushed me a FOURTH time to like the product, claiming that she just really wanted me to be happy with it. She then outlined three separate return fees I would need to pay, (their original shipping to me, their restocking fee, and return shipping) amounting to approximateluy half the cost of the $189.00 item (hoping that maybe this final punishment would make me like the screen?) She STILL hasn't given me a shipping address for the return, despite my asking on the phone and by email! She claimed she could not tell me the address without going through a whole reorder process. I wonder how long the process will take... After this experience, I know that the company is accurately named. If the product goes ONE WAY (from them to you) things might work out well for you. But if the product has to go TWO WAYS - to you and back to them - it might as well be called NO WAY FURNITURE COMPANY. NO WAY will they be helpful. NO WAY will I order from them again. I have to honestly say that I might not have written this review had I not read the reviews of many other customers with similar experiences."
"I purchased a Marquis Cherry Vanity, Mirror & Bench set from Onewayfurniture. It came damaged and I was very upset. I emailed Onewayfurniture.com and Adrienne Bubbins replied right away and calmed my nerves. She had the delivery people pick it up and get my replacement fast. It's a beautiful piece. Because of these reasons I'll definitely consider shopping there again. "
"I ordered a $500 mirror from this company and when I received it, it was nothing like the picture of the mirror on their website. It was poorly made and finished and had a very visible dent in the frame. I returned the mirror and was charged a $150 re-stocking fee on my $500 order. Total rip-off."
"Worst experience of my life. I bought a table that was left on my doorstep by fedex ground completely broken in half. Oneway wanted to discount it for me to keep it. I asked for a new shpmt. They reshipped collect for the same amount that the table cost. I refused it. They reshipped the same table again not collect and when the driver was about to unload i could see it was the wrong table and it was damaged also. I told owf that i wanted to cancel the order and they said they would bill me the shipping charges. So i asked for store credit. They said okay. I ordered two other tables which arrived no problem. However i now have ups billing me for the collect charges on the original shipment . Unbelievable these people. Stay Away!!!!!! Wish i had come to this site first!"
"Great prompt service. Free shipping a great plus. They kept their promise for matching the lowest price after the sale. I sent them a competitor lower price, they verified the price within the week and promptly issued a refund. I don't usually write review but this time I felt obligated to do so."
"All I can say is preare to order, and then be totally forgotten! My order said expected shipping on December 23rd. Website says waiting for tracking number. However, you cannot get a hold of this company. I have held on (phone) for HOURS over the past week. Nobody answers the phone. I have also sent an e-mail to customer support with no reponse for 3 days so far. I did get someone on the phone one time, they answered in like one ring (must of have been a mistake). They said it probably shipped, and would call me back shortly. Well, I have not heard back in 2 days so far, and again cannot contact the company. I am on hold for 50 minutes again as I am typing this. I would never deal with this company again for sure!"
"Absolutely AWFUL company! It took over 5 months to deliver over $4,500 in merchandise (Hillsdale Cherry Large Bar with Side Bar HDH-62578-62588-62579) and other related furniture. The item was (AND REMAINED) labeled "IN STOCK" for over 4 months -- but was not, and we were given nothing but the run-around. I will never do business with this company again!"