"Flight was canceled due to virus. Rebooked flight and was charged another $200. When we decided to cancel I called the “Live Chat” and spoke to Richie. After an hour on the phone I finally got the answers that I wanted and tried to cancel the flight but Richie WOULD NOT LET ME! He was very evasive with my questions and repeated the same information over and over. Only after I told him about a lawyer did he begin to take care of my problems. Today I called the airline , canceled my flight and got the information I needed within 15 minutes. USE THE DIRECT AIRLINE! To hell with these travel agents!"
"We booked airline tickets through OneTravel for my family of 5 (3 little kids) and had all the seats confirmed available and booked. We got an email later saying that the seats were no longer available and to call back and get new seats. Well the new seats they proposed had all my family separated in different parts of the plane. Do you really expect that my 3 year old, 6 year old and 8 year old will sit by themselves on an airplane? No way.
They did find other seats for us but it would cost us an additional $100 each. That sounds a bit shady to me. Baiting us in with a lower price and then cancelling our seats due to "unavailability" and then up-charging $100 per seat. So logically the next step would ask for a cancellation and that is where things got interesting.
We told them we wanted to cancel it because they knowingly sold us seats that were not available and they told us in order to cancel they would charge us an additional $50 for cancelling EACH ticket. We told them they were in the wrong due to the fact knowingly sold us seats that were not available. We disputed the charges on our credit card and they are sending us to collections. Talk about a fraud company. STEER CLEAR FROM THESE FRAUDSTERS!!"
"NEVER, NEVER, NEVER use One Travel. These comments are based on my experience of late traveling from St. Vincent to Ft. Lauderdale round trip and the Reservation Troubleshooting teams for (3) three major Airlines.
1. Unreliable Notifications of Flight Changes and Cancellations
2. Average 30 minute wait time for ALL Customer Assistance, even when the Airlines call directly (took 2 1/2 hours).
3. Incomplete or No Follow Through with Reservation Bookings, as in not transferring your payment to the Airlines."
"i m always go to one travel for my trip vacation ,i am looking for flight right now, i want to book flight again for the month coming up , need the coupon for this book please"
"Excellent services from the beginning till the end. Real professionals work at this company. I usually find that the prices here are the lowest, so I am a regular client here. Definitely recommend to others."
"I always go to OneTravel for my family members’ trips. "I had no issues at All! Will book again with them. I'm already planning my next trip. ""
"I booked a flight back in January for a February trip and OneTravel was very accommodating. The prices were the lowest I had found for my particular trip. They made sure to ask if I wanted the insurance on my tickets and anytime I was on the phone with them they were very polite. Following my trip, they called to ask how everything went and it was a nice surprise that they were following up. Would use them again!"
"The customer service was excellent, when booking flights always receive the best available rate for my flight.... way to go ONETRAVEL!!!!!"
"Experience nice I’m happy "
"Agents are always courteous and professional, they go the extra mile to make sure you are a satisfied customer.
I fully recommend using Onetravel / W K Travel for all your travel needs and I will continue to be a loyal and satisfied customer.
Terence Solomon. "
"WE GET OUR TICKETS ON ONE TRAVEL NEVER HAD ANY PROBLEMS. lIKE GETTING ME TICKETS FROM HERE"
"Loved buying tickets on this website "
"This site always has the best deals and they are have excellent customer service. The agents are very helpful and accommodating. Will definitely recommend this site to friends and I will book more flights with them. My friends are grateful that I recommended this site to them They were happy as well and satisfied."
"It was great .
Thank you .."
"Muy reponsables con su trabajo "