"I must warn anyone if you are looking for a good boot store with good customer service. DO NOT USE ONLINE BOOTSTORE! First they sent me the wrong boots I ordered... Then I had to Personally pay 30 dollars for shipping to send them back to have them send me the correct boot and size... Then after 2 MONTHS OF WAITING! I had to go out of my way to get ahold of them after waiting 30 minutes on the phone and then they informed me they were not even making the boot anymore and that I would not receive the boots or any compensation for my 30 dollars wasted in shipping. Absolutely terrible customer service with terrible policy's. If there was a choice for negative stars I would have chosen it!"
"Do not believe the price match guarantee. I found same boots for $5 less on another site and went thru the process of placing order first, (which they require) then you may try to get the price match guarantee which they did not honor because they said the other site, which was Captain Dann's, was selling them illegally for that price! So I already had order in and it would cost me to cancel it.
They never sent me a ship notice (and tracking) until I called 6 days later and asked for one. Communication was poor. I will never shop here again.
"
"During an exchange for a different color, they ran out of stock in my size. When they called to inform me, I didn't want any other shoe so was forced to return. Which meant restocking fees. That wasn't cool. I totally understand why they have restock fees, but I was trying to exchange products and keep their business with them. So, I shouldn't be penalized that they were out of stock. Especially when I already had to pay $25 return shipping! I spoke with Sam, she made an exception for me in this case and I won't be subjected to the restock fee. Even though I don't get my awesome Doc's, at least I got good customer service. Thank you, Sam!"
"I was very happy with boots, I was not happy with the service I got for onlineboots.com, first and last time I'll buy from them, it took 10 days too ship out an in stock item, wrong shipping info sent too me, wrong items sent too me, miss leading"
"They had what I needed and shipped it quickly."
"Quick shipping and good deals. See you next time for another pair. "
"Received boots promptly. They were priced right."
"Awful experience with inconsistent remedies, and lack of product without knowledge makes it hard for consumers. Incorrect shipping notification as the boots ordered was learned to be unavailable. Geesh, update your systems !
This was the second order number applied to a previous order. What a mess......."
"Not only did I recieve an email that they were shipped, they were shipped to the wrong customer. Then, after I called and had it resolved, the boots I ordered were all of the sudden out of stock.
Lame! I will never shop their store again."
"Smooth transaction fast shipping"
"It's hard to purchase items from this site when you charge a return shipping fee and a restocking fee. It's just too much. Will use Amazon next time. "
"I ordered a pair of boots and heard nothing about the order. After a few days I called in and they told me the boots were not available at this time. Thankfully I called. They were very nice and helpful on the phone and cancelled the order immediately. "
"I bought the boots as a christmas gift in the second week of november; they didn't fit properly and after christmas they would not return or exchange them. Never Again!"
"Quick shipping and excellent return policy. I purchased the same pair of boots in different sizes due to not knowing how the boots would fit. Returned the pair that did not fit and received a prompt refund. "
"My first experience, won't be my last..."