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1/5

2022-10-31

Bad quality of labels and even worth return policy and cs

"Their labels ok but sticks bad to a surface with tiny white bubbles all along. Ok for home ise but wouldn’t recommend them for a project."

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1/5

2022-08-10

They lie about their shipping and deny accountability

"They will give you cheaper shipping than you pay for and refuse to refund you if it ruins your project.

Their website says that if you place an order before 5pm, it'll ship out the same day. They also give you the option between Priority Next Day and Next Day Air. Priority, as you can imagine, is super expensive and guarantees it'll be there by 10:30a the next day.

I paid for Priority Next Day at 12pm. However, they paid UPS for Next Day Air. Then the shipment was delayed by a day and now my project is ruined. Jasmine, with their customer service, first lied that it was a mechanical error on UPS's part and they had nothing to do with it. I then proved that they paid for the wrong shipping method. She said all they'd do is refund me the difference between Next Day Air and Priority Next Day. She refused to refund the entire shipping fee even though I caught them literally being fraudulent about their services and told them they ruined my project. I explained that UPS guarantees all their next-day shipments and she can get me the entire shipping fee back. Then she said to call back tomorrow and hung up.

I'm submitting reviews on this company everywhere. Avoid them.
"

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1/5

2022-05-10

Never again

"I paid 2 day rush delivery for labels on a Friday. Checked in on Monday to see when they would ship since I needed them that week. The rep, Jessica Ragan, told me it would be another 2 weeks! I told her I can’t wait that long, please cancel the order. Jessica had the audacity to say she can’t cancel it because they started production already. I asked why the labels wouldn’t ship for 2 weeks if they’ve already been printed, of course she had no answer but said the fastest they can do is ship in 1 week. So I waited a week and checked back in. Jessica then said never mind it’ll actually still be 2 weeks! They were printed but were just sitting around. I would have printed them elsewhere if I had known it would take 3 weeks to receive the labels despite paying for rush delivery. This whole experience hurt my business and was some of the worst customer service I’ve seen. Onlinelabels.com couldn’t care less."

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1/5

2021-02-23

Great labels, bad shipping to HI

"Love online labels, but they refuse (not can’t - won’t) to ship roll labels by USPS to HI. A $20 USPS flat rate box would get my $400 order here in a few days. But no- they will only ship roll labels to HI via Fed Ex for 5x the cost. I’d rather have more labels!!

Kenco label and Tag manufacturers for Online Labels. If you live in Hi or Ak, order from Kenco. They will ship any way you request.
"


1/5

2018-03-23

Worse place ever

"Worse customer service and even worse management."


Verified
1/5

2016-05-25

Changed their material again

"I used them for years and then they started using a cheap thin material for their polyester waterproof labels. I use them for body care products. This last order from December I see they have switched back to the crappy cheap material again. Get it together OnlineLabels. Frustrated."

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Verified
5/5

2015-06-12

"Great customer service. Great prices and quality."

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Verified
1/5

2014-08-19

"The labels warp and they catch your printhead. This has ruined two printheads for me now. Very dissatisfied."

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Verified
5/5

2014-07-28

"Excellent value and quality on labels, stickers, etc. They are the exact size specs for Avery and other standard label sizes. They cost far less than buying from the major office stores - in fact you will get mad when you see how badly the office stores rip you off on the pricing on these basic commodity items. We source labels from onlinelabels.com to help keep our prices down and quality high. "

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5/5

2011-01-06

"Gotta love the website. COuld not be any easier to find what you are looking for or to place an order. Very good service also. "

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Verified
5/5

2008-02-06

"Order gold metallic labels for use with a laser printer. Product arrived reasonably fast, and shipping was decent. Recommended for your label needs. "

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Verified
5/5

2007-03-25

"I have become very leary of internet shopping sites and have become to rely on Resellerratings.com for EVERY new shopping site I visit (this is not a plug for this website, it's just that we all need to weed out the wrotten sites out there!) . I was recently looking for a good deal on glossy labels for my DVD projects and did my research on the bbb.org site and this one. Frankly there wasn't a lot of info on onlinelabels.com - but no negative comments either. So, I would like to pass on to anyone interested that my experience at onlinelabels.com was a good one. Visa was billed properly, I received an invoice in my inbox immediately after the purchase, and an email when it shipped. They handled everything the way I would expect them to. I am very pleased that it went well. I needed labels and they were exactly 75% cheaper than the office supplies stores. I was leary of the quality so I immediately opened the box and printed a label to make sure it was indeed the hi-res glossy I needed. Everything printed great. My experience was good and I will shop there again. hope this helps!"

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