"I bought a Lexmark T642N from them. They were the cheapest I could find and I usually am worried that the cheapest company = the WORST company. But this company is actually an authorized dealer so I ordered. I got the printer I think it was 2 days later. I am very happy with my order and would use them again."
"I bought an outdated Canon printer from them and they were able to deliver it within 3 days as I needed. I would shop here again."
"What a good company to deal with. I have bought a few things from them and I cannot give them enough praise! I have bought several printers and a shredder from them which all worked out perfectly. I would certainly go back to them them. They take my orders over the phone nicely with no sales pitch to buy anything else (maybe a mention of a usb cable to go along with printer, I don't remember) and they had my order shipped the same or next day. I had my order delivered to my house within a few days. All in all a good place to shop."
"Good experience purchasing from this company. Had a slight issue because I entered my zip code wrong, my fault. They called me the following monday and they called to get the right information, nothing else, no selling. I had a good experience with them and I would shop with them again."
"I ordered an expensive ($1700+) laptop computer, stressing that it had to be delivered to me in California by a specific date so my son could take it to college in Massachusetts. When it had not been shipped by the day before I needed it, I emphatically canceled my order. They delivered it anyway, so that I had to pay $60 to ship it to Massachusetts. When my son opened it, it was the wrong computer -- a lesser model, selling for hundreds of dollars less. Since OEL would not take the machine back unless I paid all of the shipping costs, despite their self-admitted "gross neglect in regard to your order," I filed a contest of charges with my credit-card company as well as claims with New York State and City consumer-affair authorities. (My investigation of OEL showed that it is operated out of a house in the Flatbush area of Brooklyn that is owned by the proprietor's father.)
After months of hassling -- during which OEL at one point told me "Why do you continue to E-mail us with E-mails that will get you noplace? You are simply wasting yours and our time. You obviously don't like what we have to say, so just give it up" -- the credit-card company ruled in my favor. Even then OEL wanted me to pay all shipping costs, although after considerable more hassling they agreed to pay the UPS charges and reimburse me for the shipping charges I had already incurred. The deal we made, in writing, was that OEL would credit $100 to my credit-card account before I shipped the machine back to them, and a further $40 after they inspected it to be sure they received everything they had sent me. But five weeks after they received the machine they had still not reimbursed the further $40, and apparently had not even inspected the computer yet -- telling me in an email sent 2-1/2 weeks after receiving the machine, "We do not have time to inspect returns all day everyday. When we have the chance that is when it will get done." This is typical of the high-handed and supercilious attitude OEL has taken since day one, and I frankly doubt they will ever reimburse the $40 they owe me, despite their written agreement to do so. It appears that I have no recourse except to press my claims with the consumer-affair authorities.
My advice: If you have the bad luck to order anything from this company, be sure to get everything in writing. and be sure to charge it on a major credit card that will stand behind you when problems arise.
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