"Awesome and thank you for the reminder of revolution playing in San Diego please do so in the future for I am very busy"

"I called in to purchase tickets for a concert I'm taking my granddaughter to in August. Since I haven't been to this venue I didn't know how to choose the tickets online. She was very helpful and booked tickets that should be great. I got the email to rate before getting the tickets, so be patient before posting your review."

"So far so good, but I don't know exactly where my seats are and I wanted to be centrally located (toward the back)... Have to pay before you see the exact seats..."

"

Onlineticketexpress


I traveled from the USA with my 5 year old ( his first game ) for the game with confirmation emails of the tickets and even had correspondence of the dates and accommodation changes with your delivery department . Personally I can deal with my situation , but explaining this to a 5 year old and seeing him collapse in tears on the morning of the game is very tough to swallow, so my goal is to legally stop your fraudulent activity which is reviewed vastly on Trust Pilot .

I have correspondence from this incompetent company for delivery dates between 05/30 - 06/01 based that we would be switching between hotel and Airbnb . Then on Thursday (another fraudulent e-mail) you said the tickets would be now arranged for a Pick Up Point (PUP) in Madrid on the day of the game as they would be hard copies and final details would be informed by Friday 05/31. Of course that email never happened, so below is the correspondence with your onlineticketexpress.com chat person (Nick) on 06/01 the day of the game. On review you will notice that your staff member first indicated that supplier first was the issue followed up by another standard line about the risk department and security issues which is another blatant standard lie . It’s amazing that the correspondence continued for order #508276 during this week even though it was stated as apparently canceled on the order date a few weeks ago.

Transcript:

10:12] Me: I’m trying to call your office and currently been waiting for a representative for over 2 hrs still waiting . My event is today and your emergency box is also full so I cannot leave any message. The Order is # 508276 we are waiting urgently on information for PUP in Madrid. Please advise ASAP

[10:12] Nick has joined the conversation
[10:13] Nick: order to be cancelled, as per supplier failed to provide the tickets in time.
[10:14] Me: your kidding me I have traveled to Madrid from Miami with a 5 year old child . We have emails confirmation for this order from Thursday
[10:15] Me: your message says for pickup on the day
[10:16] Me: please advise
[10:20] Nick has left the conversation
[10:22] Me: how can your company be in business operating like this.
[10:24] Nick has joined the conversation
[10:26] Nick: Risk department has requested this order to be cancelled, due to confidential security payment reasons.
Refund was requested to accounting on the day order was cancelled.

The whole process was blatant fraudulent activity and should be stoped, and therefore I have invited publicly anyone who has been scammed by onlineticketexpress to join me in this goal of stopping you company taking advantage of consumers. "

"It would be nice to see where the seats actually are, but otherwise the site and purchase was very easy:)"

"Thank you this was the best and least complicated and we will definitely will always purchase from this site.
"

"I would have liked to have seen the seats prior to purchasing. Not just the general location. I like and end seat because I'm Closer phobic. "

"I give 5 stars because the seating needs of handicapped individuals was not addressed when selecting seats. In addition I thought the Loge map was very confusing. Also I am not sure if I can climb stairs to get to seating."

"Everything seems ok, but to have the electronic fee and then an almost 8$ service fee per ticket is outrageous. Most places have a 5-8$ service fee for the total transaction. I’ll probably never use your site again unless I absolutely have too."

"Ordering and receiving tickets was super easy and fast! Will definitely buy utilizing this service again."

"We bought 2 tickets for the UEFA Champions League in Madrid a month ago for over 6000 Euros each. The day before we fly, we are asked to scan them a copy of the credit card and a copy of our passport (no reason given why). Then when we arrive a day before the match, we are asked to scan another document confirming the address of the hotel and delivery will be arranged once they get that scan. No one answers the number given on the website. NOBODY! 6 hours later, we are asked to print and scan another document. This time, they tell us that the category that we booked the tickets for is full and we have to be downgraded. They will refund us 150 Euros per ticket (for a ticket we later realised is 3000 Euros cheaper than what we paid for!!) - and they want us to sign that we are ok with the downgrade and won't claim for a full refund. The next morning (the day of the match) at 4am, we get another email asking for yet ANOTHER scan to disclaim any refund from them. By then we had already googled reviews for them and found this site - realising that we have probably been SCAMMED and they also SCAMMED a ton of other people. I threatened them to send me the tickets by 3pm Madrid time (game was at 9pm that night and stadium opens at 6pm) or I WILL SEEK LEGAL MEANS TO GET A BLOODY FULL REFUND OF MY 2 TICKETS AND ALL THE 4 SCANS I HAD SENT BEFORE WILL BE NULL AND VOID AS IT ASSUMES THE DELIVERY OF TICKETS. At 2pm, we get a call that the tickets were getting hand delivered by 3pm. That's when we find out that the tickets are like the cheapest of all the categories and worth 3000 Euros (per ticket) less than what we paid for. And they are going to refund us 150 Euros per ticket. WHAT A BLOODY CON JOB!! Even then, we weren't sure if the tickets were fake or real... Basically, I think this company NEVER had the SUPPLY OF TICKETS to match the DEMAND and the MONEY they collected. They OVERCOMMITTED and then just tell people that due to 'security reasons', their tickets are CANCELLED. And I pretty much bet they never get refunded. I don't understand why a website like that can continue to exist and continue to CON and SCAM innocent fans of their hard earned money. It's disgusting and disgraceful that people like that continue to exist with no conscience of their scam jobs! PLEASE NEVER EVER BUY ANYTHING FROM THEM. If someone can SUE them, please do it! Never been so frustrated with such unprofessionalism and bad service from an online ticket website."

"Great .that comes with admission for sixflag.and I can't wait to go and it was fast to do the order.........m......................."

"I spoke with Justin, and he was incredibly helpful in finding the best tickets as we are unfamiliar with your venue. He deserves praise for his professionalism, and friendly demeanor.."

"My experience was great, it was fast and easy to use, I'd recommend this site to friends and family. I cannot wait to see my little girls face light up in pure joy! Thanks"

"Ordering tickets is very quick and easy on the website. For the fact that we print the tickets the fees are a rip off."