"I ordered for the first time from this vendor due to their great prices, even though the limited Reseller Ratings were not favorable. An item was received damaged and customer service completely resolved the problem within an hour of my email to them. Based upon my experience, I would highly recommend this vendor."
"BEWARE OF AND WARNING OF EXPIRED FOOD BEING SOLD AS NEW AT ONLY NATURAL PET BOULDER. Feeding expired food to animals is a major cause of digestion and disease problems. It isn't any different than a person eating expired food. It becomes more problem the longer the food is expired. And, to the nay sayers out there about fake reviewers, if you don't have proof of what you say you need to keep your opinions to yourself. This is not fake.
I purchased a 4lb bag of high quality Petcurian dry food for my cat. It was shipped with an expired date of many months. I called and talked with "BETH", she said the package wasn't expired by the encoded numbers and thought I didn't know the difference. However, I had already called Petcurean directy and they assured me the food was expired by several months and that they would contact the store and ask them to check their inventory and their distribution of expired food as new. Technically, this is called consumer fraud if it is not a mistake but intentionally attempting to pass off old inventory as new.
Within a week I received another bag of the same food, it likewise was expired witht he exact same code as the first bag. I sent emails and voice mail to Mike Miller, Customer Care, no responses until I decided to file consumer complaints with federal and state agencies for an inspection of their facility which houses the inventory. His apology and refunding my money was a little late and not enough. He would take care of the admitted inventory problem internally.
This is not the only experience I have had with this store selling expired or near expired and never long shelf life from expiration dates. In my experience, I am convinced they use old inventory for sales to increase profits at the expense of the health of animals. So if you decide to continue purchasing products from this store and potentially harming your pets, PLEASE check your expiration dates and complain if you have an experience of a 3- month shelf life or so after receipt or worse completely expired. Call the manfacturer and complain if this happens to you like it did to me.
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"The site may have good stuff, but there is no place to look at your orders, the carrier, and the tracking number given is incorrect. So, frustrating to have a user unfriendly site"
"This store is great...I love their shampoo and conditioner, their toys, their flea and tick squeeze on applications, toothpaste, etc.. Because of this store they make it possible for me to not only protect my dogs and cat but also be able to have them with my sensitivities to chemicals. They are great to work with if you have any issues or any questions. Their products are always well explained and they have great prices for going all natural/organic with your pets!"