"Made a order and received email that it is on hod. I never changed my credit card. I tried in my account but you have nowhere to change it. HELP
"
"Oogalights has an amazing assortment of lights for any & all occasions! I was very excited to find the item I ordered as it is one that has sentimental value to my family! The checkout process is fast and easy and makes payment simple!"
"I would have given 5 stars; however- one of the items was damaged (corner of box crushed). The light still worked, but it needed to be patched up a bit. I didn’t feel it was drastic enough to contact the company. Whoever packed it should have noticed. It was a “sale item”, so considered that was why."
"Good so far, haven't received them yet."
"They sold me lights that were discontinued in 2017. When I tried sending them back because there isn't an android app to use with discontinued lights, they told me I'd have to pay shipping. I'd have to pay shipping twice on lights that were discontinued in 2017."
"I placed online order 225089 on 9/19/18 for a $1000 BBQ grill and used a different ship to address, as I'm not home during the day to receive and sign for packages. My ship to address is my local UPS store, that will inspect and sign for my packages while I'm working. My credit card went thru without a problem, just as it has with many similar purchases. I received a credit card fraud inquiry from the merchant, not from my credit card. The merchant questioned the address, I replied. The merchant then questioned weather the UPS store was capable of receiving shipments by Freight, to which I replied yes they are and yes they have received freight shipments many times in the past for me. I then receive an email from accounting saying that the grill is not in stock at any of their 6 warehouses and they would not be able to fill my order. I replied that I'm a little surprised they're canceling my order, as most items this size are drop shipped by the manufacturer.
Don't waste your time."
"I ordered my lights on 7/23 and received them on 7/26. Very helpful customer service and prompt shipping. I will order from this company again. A lot of different lights for EVERY holiday!"
"We were shipped the wrong replacement lights....I believe the replacement lights for our outdoor lights is a Halco 11W S14 Clear medium base 130V.
How do I return the wrong bulbs for the correct ones?"
“The customer placed order for item number 905921 and was shipped the correct product. He contacted us regarding the shipment and was emailed the return policy on 7/29/2013. We have attempted to contact customer via telephone.”
"My party lights came right away. I recommend the café style lights to my friend to hang in their beer garden.
"
"I ordered some last minute 4th of July lights and OogaLights was exceptional in getting them to me. Their customer service was extremely helpful and did everything possible to get the lights out to me that day. I received them 2 days before my 4th of July party and the place looked amazing with my red white and blue light strands! Thank you OogaLights!"
A rep from OogaLights, OLCS, has responded:
“Hello,
Thank you for your review, I see you were able to get a new order placed and it was the same day and delivered in 2 days. I do apologize you had an issue with the payment on the first order, in the future in order to update your card information you would need to call us or we can convert back to a quote and you can enter the payment information again. We try our best to convey in emails that we needed to be contacted in order to process the order. If you have have any problems in the future please reach out by email or phone and we will be able to help you.
Thank you,
Oogalights Customer Service”