"easy to find products and quick shopping experience "
"If this is how you conduct business it doesn’t lend itself to much confidence in your products "
“ We are sorry for the inconvenience. We are available to take orders or answer questions M-F, 9-5, MST, at 888-507-4332. We would be happy to help you. You can also leave an email at support@optividahealth.com and we will get back to you as soon as we are able. ”
"Shipping is excessive for the size/weight of the package. Even if longer shipping time, would like an option for less costly shipping."
“We understand and sympathize that the price of shipping has gone up in the last 3 years. We do offer free shipping on orders of $99.00 or more on one-time orders and only $75.00 for subscription orders. We are constantly working to find the cheapest shipping method available. All of our shipping fees are based on the actual charge that we pay USPS or UPS and unless asked for a specific shipping method by the customer, we choose the cheapest available. ”
"Not too happy that I was'nt able to use the credit card I wanted to use. There was nothing wrong with the card info. I input."
“We are sorry that you had difficulty in using your credit card. We take all major credit cards so I don't know what happened but we are available to help M-F, 9-5, MST by phone 888-507-4332, chat on the webpage, and by emailing us at support@optividahealth.com. Very often the billing address is the issue. The billing address for the credit card must match the info you input and sometimes it is the credit card itself which is trying to protect you from fraud by being very picky about your online purchases. We are seeing this more often and a simple call to your credit card company can solve that issue. ”
"I clicked on your 10% off on order but did not get it at ckeckout.
What happened, and why ?? Thank you"
“I can't see your cart, so I can't accurately tell you what happened, but if you like to give us a call at 888-507-4332, M-F, 9-5, MST or email us at support@optividahealth.com and we can help you get the best discounts available. ”
"I finally found a great company with great nutrition products who really care about their clients. "
“Thank you so much for the wonderful review! We sincerely do care about your experience and helping you get the very best nutritional products. ”
"I heard about this new product on the Jim Bakker Show. My husband and I visited his TV show in Branson back in 2009 which was a very, very cold December!! I have been a supporter of Jim Bakker for many years going back to the PTL Days at Heritage USA. I am looking forward to taking this SugR-2-Fiber!"
“We are so glad that you are going to give the SugR2FibR a chance to help you lower your blood sugar levels. Please don't hesitate to call us here at Optivida Health at 888-507-4332, M-F, 9-5, MST with any questions!”
"I was offered a monthly subscription on one of the products. The other, well, not so. I got tired of looking for the 'right' link. On certain web page changes, I was required to 're-login'. In the past, I have been immediately offered the advantages of a recurring subscription on hemp oil. Not this time. And I know it's available since my husband receives a specially discounted price for hemp when shipped to his home away from home. I disdain phone menus so I sucked it up and paid the higher price without making a voice call. The product is worth it though."
“We are sorry that you experienced frustration on the website. We do not have a complicated phone menu and are available to help M-F, 9-5, MST at 888-507-4332, so please if you experience any of those issues again, call us. The recharge option is the default option on the website, just click on the product and it will be added to your cart as a monthly subscription. If you do not want a subscription, move your cursor down just a bit and you can select "One-Time Purchase". If you give us a call we can take a look at your order and see if we can help correct any issues and help you get the best price available. If you reach us out of operating hours, please leave a message and we will get back to you as soon as we are available. We return every call we receive and would be happy to help you. ”
"Loved how easy it was to order and choose payment!"
“Thank you so much for the great review and taking the time to share your experience.”
"Easy method . Especially for seniors."
"There was an ordering glitch, where I was accidentally charged for a free item, I emailed them and they fixed it right away!! Super happy with the SugR-2-fiber, it has helped me and my husband. He’s pre-diabetic, I’m using for prevention, not going to wait til my levels are high. I’m losing some weight and less bloating. Highly recommend "
"HEALTHY FUN AND VERY EASY! I WILL RETURN FOR MORE ORDERS"
“What a great review! Thank you so much for sharing your experience!”
"Too early to say at this point. But excited about it."
"The website was configured well & I had no problems placing my order."
"well, it looks like I lost 2000 points because I wasn't able to use a reward to pay for a product.
apparently a reward is the same thing as a sale offer
go figure"
“I am so sorry for the inconvenience, but you never lose your reward points. If you have not used them on an order correctly and they would not apply, we can refund them. Please call us at 888-507-4332, 9-5, M-F, and we can help regain your points and help you process your order with the best discounts available. When checking out online it will only be able to process one discount at a time, so if you other discounts in your cart it will not allow a reward discount also.”
A rep from Optivida Health, TinaC4, has responded:
“Thank you for sharing your experience with us, we are always trying to improve, thank you for noticing our efforts. ”