"Highly recommended website! Product was as described and shipped promptly in a secure package! I will def shop here at least once a year.
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"Buyers proceed with caution. I think I may have made a rookie mistake with this one in not carefully going through all of the reviews and doing thorough research. I do 90% of my shopping online and have for years so shame on me. Honestly, there are always one or two reviews that are negative so it is always a judgment call. However, I also did not test the customer service number, email response time, BBB rating or check the physical address. At this point I am extremely frustrated with this company. I placed my order on June 20th. When I was checking my online statement and noticed my card was charged and did some more in depth research on the company online which made some bells go off. In not being able to reach them by phone for a couple of days – always puts me in to voice mail, I sent an email inquiry on the 29th as it was noted on their outgoing message that faster response times were to be had via that channel. I noted my concerns and politely requested clarification on when I should receive my glasses given the fact I saw a response from Optyca to a negative review stating they did not charge before shipment. After following up with a phone call two business days from original send I received a very polite repose apologizing for the delay which noted that the phone system had been down, they were working through large amounts of email and my glasses were in the lab and should ship soon. The response did not address the screen shot showing the response that customers would not be charged before shipment, not did it really address the specific timeframe. My follow on inquiry for specific shipping timeframe has remained unanswered since the July 4th. As have my additional two follow up emails and my three voicemails – no matter when I call during business hours it goes in to vm. In my written and voice mail follow up today I communicated that I expect to receive clarification on when I should expect to receive my shipment by close of business tomorrow or I will trigger actions accordingly with the assumption they are not a legitimate business. I do not have the time or patience to do business with anyone that cannot be bothered to respond in 72 hours, much less a week. So, at this time I cannot recommend as it is not clear if I am being bamboozled or if they are just overwhelmed. I will update my review accordingly should things turn around as well post updates as this plays out.

UPDATE: I received another generic response indicating my "order would ship soon" after giving them a deadline I finally lost patience. I left another vm - rather cranky this time - as well as sent a reponse email requesting once again specific shipment info by end of business that day or I would start the dispute process. I shortly received another email response indicating that they called the lab to request my order be expedited and I received a shipment notification within the hour. Why they did not do this in the first place I do not know. Given I am in the same part for the country I received my glasses in 48 hours on July 13th after receiving the tracking number. The sad part about this is if they had just addressed my inital inquirey as requested and provided a more specific timeframe for shipment this would have been a much different review."