"Our experience with Ordersnapp as store owners could not be worse. System was not fully developed when installed, existing hardware did not perform (although we had been told it would work), new hardware supplied by them was overpriced, system was out of work almost everyday, information was not accurate, we could not bill customers several times and many more issues to report. There are many better options in the market that will allow you to focus on your business other than spending time trying to fix the POS system issues. "

"So easy to use and always evolving and improving. Someone is always available to support and they go above and beyond with their service level. "

"Staff is always available to answer a question and help solve any issues that might arrise with payments processing or customers. Very happy with my purchase and would highly recommend it to all"

"Last Monday I was Experiencing an wifi issue with my current POS system. thru Ordersnapp they were quick to resolve my issue in a timely manor, Dena and her team was amazing, I wouldn't consider another POS. Thank you for all of you help Ordersnapp. "

"When they want your business, they will tell you they can customize anything for you. However, when an issue arrises, they are so quick to point fingers at everyone else but themselves. The worst decision I every made for my pizzeria store is to install this POS system. Ordersnapp is made for restaurants with slow to no business. Ordersnapp is not equipped in anyway to support any busy restaurants. Their so called customer service is a joke, using this company with make your company lose money and customers, they only care about their own bottom line and not yours. "

"I placed an order to a local pizza place they were quick enough to take my money. However I got an email from them a little while later saying they couldn't get in contact with the pizza place. Three days later I'm still working on getting my refund. I've called ordersnapp multiple times and their customer service is appalling. I've been told 5 times that the service rep would leave a detailed message for a manager to call me back. So far I haven't received a call from a manager and it's been 3 days. The reps I've spoken to have refused to let me speak to a manager or give me a corporate office number and frequently lied about how long refunds take to process. I've contacted my bank to report fraud against them and would not advise using ordersnapp."

"Placed an order with a restaurant that uses this joke of a company. Ordersnapp was quick to take my money but the restaurant never got my order.
No receipt from them. No record of the order existing in my profile history. Now I’m down $32 and no dinner for my family.
Shut this company down.
If they won’t refund me, I’ll report the charges to my bank. "

"I ordered from a Pizza Place on May 12th, they called saying some stuff at their location that i ordered was not provided. I decided to cancel the full order. $75! it is now July 3rd and still no refund. Ive called the place about 5 times and the same response, we have to send a message. Never again will I trust this company. Im will be sending a letter to the company and hoping to a BBB review. Disgraceful!"

"I ordered from a pizza place on November 13th and its now December 5 and I have not received my refund. I have called about twice every week since this has happened. They continue to tell me that it will post in my account immediately but then nothing. You'd think after weeks of getting refunds one of them would actually post in my account but no. We also tried to ask for a manager or supervisor to help the process along and were told that there wasn't any person of authority and that she was the only one there, but we could hear people speaking in the background. Then she proceeded to hang up on us. They're company is absolutely horrible."

"Failure to give me my refund they keep telling me that they're sending emails to the boss but 1 week pass and I haven't got my refund"

"I am using their service little over 2 years, ever time i email them do something for my pizzeria she is did no get it done on time or she asked me to it myself and i am not good with computer to create email campaign "

"I ordered lunch through Ordersnapp on Dec 30th 2016, not knowing the restaurant (Thai Hana) was closed for the whole week. The transaction went through and I was charged without receiving the lunch. After being told by the restaurant to contact Ordersnapp, I entered a marathon of explaining to various customer service agents and waiting for replies. Still not solved yet after almost a week..."