"Everything was great, but expensive."

"Thanks for sending them so quickly. They feel great on my feet!"

"Solid quality product and fast service. I chose your company over others because you don't have a one size fits all; thank you for that :)"

"Fast and easy service! I love the shoes!"

"In putting the shoes on the upper back portion was difficult to stand up n get my heel in
It seems like someone had walked in them flat on the back. It's as though i need a shoe horn whick i have never used in my life. The left shoe is worse than the right. The tag on the shoe was pulled off n the shoelaces are very crinkled on the tie end. It seems i received a used pair which i am disappointed. First time i have ordered from u. "

"Ordered two pairs of Sole insoles. One pair arrived within one week. Immediately emailed request for second pair. Ortho responded within two days, citing a mistake at warehouse and promising to ship second pair immediately. Three more requests over three weeks. Last request included stating that Ortho would be reviewed poorly if shipment did not arrive within five days. Second pair arrived within five days."

"I placed an order for a size 7 sandal. Receipt said sized 9. Sent an email immediately to correct the size. I just received the order and it is a size 11! I tried to exchange on their website, but the website freezes after the first page so I can't complete the request. As with everyone else, when I called customer service, I was put on hold, then asked to leave my number for a call back. Wish I had looked at these reviews before I ordered from them. I will, of course, never order from them again. If I don't receive a refund after returning (at my expense, when they advertise free returns), I will try to deal with my credit card company."

"They sold me the worst walking shoe ever and then refused to take it back. I'm out $108. Zero customer service. They don't even answer email. I persisted for a week and was rewarded with next-level rudeness. A den of thieves. Seriously, shop elsewhere with your hard-earned money."

"I ordered 3 pair of sandal arches. Two (2) days after receipt, sent them back by U.S.P.S. with a detailed letter, name, address and phone number asking for a refund to my Amazon store card of $27.40. This was June 24, 2016. In late October, 2016, I learned from Synchrony Bank my Amazon store card had been closed and I owe over $130 for the items and late charges. I have spoken with the CSR Dept and the CSR Manager and learned today they have no record of the returned merchandise and I did not act responsibly for the return. The manager was very rude in her response to me and not only made me feel like a terrible person, she demeaned me as a customer by saying I did not take responsibility. Now I am stuck with a closed credit account and damage to my credit worthiness and score. I will be filing a complaint with the BBB regarding this. If you are thinking of ordering ANYTHING from this company, I strongly urge everyone to stay away from Orthotic Shop. They are not a reputable company and definitely not customer service friendly. "

"I ordered what I thought were orthotic slippers. When I received them, they had absolutely no arch support. When I sent them back, I was charged $10.00. I will not be buying from this web site ever again."

"I will never do business again with this company. I purchased two pairs of walkers to help with my plantar fascitas and both pairs squeeked. When I called them, they said return the squeeky pair for a refund, which I did. The second pair squeeked also but they said they had a six month warranty. The squeek never went away and I tried returning after five months and they said the did not have a six month warranty and would not issue a refund. A $100 pair of shoes going to charity."

"OrthoticShop appears to have absolutely no customer service. Really. Try calling them during normal business hours and see if you can reach customer service. You will be on hold until eventually you asked to leave a message and "someone will contact you the next business day." I placed an order and realized I forgot to submit the coupon code so immediately tried to cancel the order. I couldn't. I tried online and I called their customer service. Well, I've left messages and no one has called. I've also submitted 2 online tickets for help. I get the automated response that someone will be getting back to me, and that hasn't happened either. Since I had to make 2 separate orders, the original one without the coupon and the one using the coupon, I had 2 orders to send back when the shoes weren't comfortable. I mailed back both orders in the same box. Although I included the return papers for both, only one was refunded. Apparently that was too complex for their fully automated process. Now I've again tried calling and submitting email tickets to no avail, hence my frustration and this review."