"I recently purchased a few items from ExtremeGb as gifts for my husband, and was pleasantly surprised how competitive on price for some things they actually are. Delivery was very quick and within two days of the order being placed.
Overall the service was excellent, but, as most customers will say, you can only judge how good a company is, when you have a problem and they are willing to try to resolve it.
"
"I needed a pair of combat boots, and OutdoorGB had them at the lowest price. I telephoned to make sure that they were Thatchreed and in stock; the phone was answered promptly and the query answered knowledgeably and also promptly. The boots arrived within 48 hours. Overall a very decent shopping experience."
"Great service, watch arrived following day as described and well packaged. Would use OutdoorGB / ExtremeGB again as very competitive on cost as well."
"Nice products and fast delivery."
"My green pan frying pan arrived quickly, very well packed. I have been using it very successfully ever since. Thanks for a good service."
"Not a good customer experience...
My credit card was charged immediately, although the item was not in stock. Customer service was poor and not very helpful on the phone(just referred to terms and conditions and stated that the item would be posted "within the next few days".
Returns procedure is also not customer friendly. One gets the impression they make returns as difficult as possible. You have to request a specific returns form by email and after posting the item, email the tracking details to receive a refund.
On the plus side the item (sports watch) arrived in good condition & prices are competitive.
Would not use the retailer again due to poor customer experience."
"Very quick delivery with excellent communication.
Saved money on the purchase as well, what more could you want ?"
"I bought a Grivel Double Spring the 25th of February and they send me the item the 5th of May!!! (I received it yesterday)
Despite sending them one e-mail every week asking for my order I have no answer, nor any apologize... Really bad experience"
"amazing quick service, with us next day. Thank you"
"Very good service and range of product. One of the few places who stocked the Montane Flux jacket in the sizeI wanted. Great jacket!!! Also good range of sunglasses. Fast delivery too."
"Excellent service as always, order promptly processed & depatched well packed to prevent damage in transit. I would recommend their services "
"excellent, delivery was very fast and item was absolutely spot on.
faultless shopping experience."
"Exteremely fast service and follow up. The item arrived in perfect condition. Thank you."
"The service provided by OutdoorGB is outstanding. I was kept informed at the different stages of the order process and received the goods in perfect condition within a week."
"Excellent service. Thank you very much."