"They sold me a umerax PCP air rifle 30 days ago. I have not been able to use it yet. They bragged about this rifle and had u tube videos demonstrating how easy it was to use. " Just take it out of the box and your ready to go".
Brought it to the Gunsmith 3 times paying dearly. Called them and they don't carry this model anymore. Went thru Amazon and they don't take these returns. Out over $300.00. I just want to replace it with another and they wont."
"There customer service and return policy is terrible, I ordered a pair of cowboy boots yesterday around 1pm, then I decided I didn’t want a pair of cowboy boots after all, so I call in today at around 9am not even a full 24 hours after ordering, I called in and the lady informed me that she cannot cancel my order because it’s in PROCCESING, wtf man she told me there’s nothing they can do because the computer won’t let them, and that you only have a 10-15 minute window to change your mind once you order something from them, for some unknown reason that’s not stated anywhere on there website, even though the order hasn’t shipped out yet smfh, but she would send me a email me a shipping label so I won’t have to pay to return the boots, but that does nothing to change the fact that I have to wait at least 5-8 business days to get the package, be unconvinced by going to ship it then wait for how ever long it takes for it to get back to them, then how ever long it take for them to process and get the money back on my card, it’s ridiculous an completely unexeptable so I will never be doing business with them again, and I suggest you don’t ether."
"I'm shocked to read all of these negative reviews for Outfitter Country - evidently a lot of people have had bad experiences. All I can say is that I've ordered from them many times (10+) via eBay UK, everything has always arrived promptly and been correct, they offer free international shipping and their prices are very good.
Two criticisms: they don't answer questions - in fact they don't even allow the asking of questions - and I just tried to find their website in order to set up an account and deal direct, and the website is under construction and not functional, which seems surprising for a company which has nearly 150, 000 feedback on eBay. But as far as eBay orders go, they deliver the goods. I can't speak for their customer service or refund policy, as I've never had to make a complaint."
"No customer service to speak of. Once you place order you cannot stop or amend anything despite following their guidelines. They are non responsive and no phone contact. Avoid "
"Ordered from Europe from eBay, everything was as described, price was good, free int. shipping.
No problems at all"
"Ordered two dozen baseballs for $150. Received just two baseballs. Company only has recording for a phone. Left messages...no calls back. Sent emails...no return emails back."
"This company is a complete fraud. Scamming unsuspecting customers out of money.
One guy with a P.O. Box at a UPS Store lying, cheating and stealing!
Do your homework before ordering from this scam artist.
If there were a way to give Negative stars I would!"
"I ordered a pair of boots that were $348.00. When I got them they were damaged so I packed them back in the box . . . I didn't even walk around in them due to the visible damage (a chip on the front right toe by the stitching). I contacted Country Outfitters (CO) and told them the problem and asked how I return the boots. CO said that they would send me a return label by e-mail within 24 hours. CO charges each customer a $5.00 return label charge with the representative did not tell me during my initial call and I never saw mention of this fee when I ordered the boots. Well, I got an e-mail from Acumen Brands with an authorization number and an itemization charging me the return label fee of $5.00 to my dismay, as well as a shocking restocking fee of $52.20, I called CO and discussed this with Allison, a representative, I must say was very courteous and helpful. After checking, Allison said they would credit me with the restocking fee, but would not credit the $5.00 shipping label fee. Joyce, the inspector who checked to damaged boots before sending them out, told Allison and her supervisor that there were scratches on the boot of the boots and that is why they would not credit me the $5.00 shipping label fee. Again, I never wore the boots except to try them on and I never walked in them. Beware if after reading this review that you order anything from this company!!!! These hidden costs for return are outrageous and CO's policies are fraudulent!!!! Word to the wise . . . find boots from a reputable company that will not charge you outrageous fees if you need to return a product, for whatever reason . . . mine just happened to be damaged boots sent from the get go!!!!"
"BUYERS BEWARE!!!!!!!!! Ripoff!! I ordered 500 count R10 Match pellets through them with Amazon. I received 100 of the 500 rws r10 match pellets. I asked where is the other 4 boxes to make it 500 that I paid for? I have the screen shot of my initial order and it says 500 count and it still says that. This was a gift that was delivered and I EXPECT them to deliver the remaining 400 pellets. Outfitter wants to ONLY have me return the original 100 for a refund. UNACCEPTABLE! I cannot physically do that and the fact that they have said some mistake was made is NOT my buyer problem. I EXPECT 400 more identical pellets. They are for an quadriplegic Olympic competitor who has qualified for the USA Team and are part of his birthday gift from a team of his friends. I fully intend to publish what game outfitters is trying to play with us.""
"Bought a knife. International shipment to Germany was inexpensive and very fast. Item was also in perfect condition. I cannot confirm all the bad ratings. 100% satifisfied!"
"I received my order 12/04/2014. This is the first pair of Dan Post boots that I've ordered. But, What a Disappointment! The workmanship on these boots are of poor quality. These must be categorized as irregular. The price is not. The leather is cut or separated on the left boot, inner side. The inner and outer sides of the left boot shaft, a 2" section, is detached from the sole. The is also a visible nail head in the detached section on the inner side of the left boot. The leather is cut or separated on the right boot, inner side. The inner and outer sides of the right boot shaft, a 2" section, is detached from the sole. A strip of something is dangling from the toe on the right boot. The heel on the right boot looks like it's about to come off. It is separated from the sole. I can see where it is supposed to fit together. A white spot is visible on the back of the right boot. There is an area that looks like an attempt to remove a stain. These are beyond damaged. I usually go into a store to purchase my boots and don't have to worry about dealing with experiences such as this. A quality check definitely was not a part of the process.
There is a Return Policy- perhaps for cosmetics. Now, I'm having to go back and forth about my REFUND IN FULL, even though the Return was Received by CO within 30 days. Instead of my Refund Credited to my Card Account, CO applied a Credit to my CO Account. I made it clear, based on the above, that I want a Full Refund. I was 100% dissatisfied to receive Defective merchandise. "
"bought a boot from them through Rakuten. They sent me a cellphone pouch...yes a cell phone pouch. It took weeks and multiple e-mails before I got a shipping label from them and eventually got my money back. The whole time there was no sense of urgency on their part and no sense of lets make things right for you since it was our fault. F-"
"Ordering from the UK, I was a little wary about ordering from US, but the customer service I have received has been great.
The first UPS parcel failed to arrive, but when I contactted the customer service I was given a full refund, and reordered from them again, with fingers crossed.
Within 10 days the order arrived without any hitches.
I will definitely reorder from them again and recomend to friends and family."
"It took weeks for them to ship my order and when I called about a defective product they said there was nothing they could do. I will never order from them again. Also their prices are higher than other websites."
"I bought from them on EBay. Communication was Terrible but received my item. The item was defective so I sent it back per their instructions. It's been three weeks since they received the defective unit back and they still say it's being processed. They don't communicate what's happening and won't send me a replacement. This is a rip off outfitter. Beware!"