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Oxycom

4 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-01-07

"Worst experience I've ever had with a company. The product was ordered in October 2003 and we're still waiting to receive it in January 2004. Get used to lines like "it shipped yesterday", "it will be there in a couple of days", no responses to enquiries. Don't bother phoning because you just get recorded annoucements saying to email them. Difficulty in getting a credit for non received goods. It also turns out that the mailing address in Canada is just a post office box at a Mailboxes etc store in Ottawa. It's too bad I didn't see the other reviews here prior to ordering!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-01-05

"If you ever have a defective product or need to return an item , forget about it if you purchase from Oxycom. Customer service is non-existant and emails go unanswered. Since a number is required for returns and that number is never sent it means that you are stuck with the defective product. Avoid this outfit at all costs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2003-11-12

"Product D-Link Printer Server. After 3 requests for status, I was told item was shipped and would be delivered in the week. After an additional 3 weeks, 2 phone messages, and 3 more status requests, still no product. 41 days since they charged my VISA and all is silent.

Previous purchases from Oxycom have been backordered. Each time I buy, it gets worse. I will not buy from them again!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-05-22

"I ordered product on a monday with 3 day delivery, was billed on my credit card Tuesday, and a week and a half later still don't have any product or any answer to the numerous e-mails I've been leaving for the last week! And their phone number has nothing but a bunch of different messages that say to use their web page... STAY AWAY FROM THIS MERCHANT!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site