"This was a Birthday Gift for son. He loves it! Beautiful craftsmanship. Arrived a few days before his birthday..perfect timing. Thanks for outstanding customer service. Will be back to shop! Highly recommended!"
"Received my insert for my pool table just in time for the holidays. Fast shipping as always, thank you"
"I think shipping was too expensive for the size of the item."
"I'm happy with my purchase because the items were fairly priced and delivery was timely as well. "
"I ordered a cue with a leather wrap ($50 up charge) on 10/7. It was shipped quickly, but with the standard linen wrap. I was easily able to send it back to get it rewrapped in leather like I paid for and originally ordered. I was told the whole process would take 2 weeks. I am currently on week 3 waiting to receive confirmation that my properly wrapped cue is being shipped out. I have checked in via chat weekly and the process keeps getting delayed. They are "still wrapping". The lack of urgency for something that was Ozone's mistake to begin with is very frustrating. At this point I wish I cancelled my order, received a refund and ordered elsewhere."
"Everything arrived on time and good quality. I have to return one item but its because I ordered the wrong part for my table."
"I got a pool cue for my 19th birthday, and as requested I had a Kamui tip put on. After only an hour of play the tip came off the shaft. "
"Good quality, but it didn’t arrive on time. It took more days than what it said in the website. "
"Fast shipping, excellent quality, like my new shaft very much!!"
"Good deal on the shaft will do business again"
"The site is easy to navigate and the transaction was also easy. Kept me in the loop of shipping and items arrived as promised. So far, loving the quality."
"had a slight problem but they took care of the problem and everything was done in just a matter of a couple days i will purchase from this place again and again in the future"
"The products that I ordered arrived quicker then I had expected, and the joint protectors and the new case were exactly what I was looking for! Thank you for having a very diverse level of products to choose from! If you want/need something, there is a good chance Ozone Billiards either has it, or will get it for you quickly! I will be ordering from Ozone again with any future needs!"
"I was very pleased with the service that I received. They were very prompt with service and shipping, and the product was better than expected they did a very nice job with adding the name to my pool cue and the case as I wanted it done.
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"Order was delivered in a timely manner. Very satisfied with the chalk I ordered."