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PCGuyz

1 reviews
5.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2005-07-22

"I needed a new laptop for starting college, and was searching through Froogle and PCGuyz showed up on the top of the list. They had what I was looking for, so I ordered... I had my confimation within 4hrs, along with a tracking number. AND I had my brand new laptop in 3 days. I couldn't ask for a better company. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being trustworthy
Being knowledgeable
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Resolving problems
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Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use